They told me there was a 16 minute wait, which I said I was fine with. I waited 40 minutes before I went inside and asked for a refund. They looked at my receipt and walked away from me. I again asked for a refund and stated I no longer wanted the food, but he ignored me and walked away again. A few minutes later a girl came up and tossed a bag on the counter said something about it being an 8 piece (which is what I ordered). Then she walked away from me. When I got home with my order, I discovered there is no butter, honey, or napkins. The biscuits are hard as a rock. The people who work at the location in Bismarck, ND are not nice, friendly people. It was a terrible experience.
Atmosphere: 1
Service: 1
Bambi Shelley
Dirty, unfriendly.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Mac & Cheese, Cole Slaw
Rhyan Gessner
I went to wash my hands, and boy was this location's restroom an absolute mess. Overflowing trash, a discarded gloves on the ground, and a fairly filthy toilet. At least the sink was clean!
Atmosphere: 1
Food: 5
Service: 5
Chelsea Gagner
Pulled through the drive-thru shortly after 6pm had one car in front of me, we sat for almost 10 minutes before they even took our order, came up to the window and they parked us. Only 1 other car parked waiting. While waiting 6 cars came through behind us and got parked as well, thought maybe they were short handed, finally after 40 minutes of waiting while every other car got their order, I went in and they hadn't even started ours. There were 6 people I could see that were working. There is no excuse for a 50 minute wait in the drive thru while they were not busy until after we had already parked.
The food was good but today service was crap.
Atmosphere: 1
Food: 5
Service: 1
Kitty Kattington
Sadly, this is one of the worst KFC's in the whole country. I've traveled a lot. The food is gross/cold/spongy and the biscuits are hard as hockey pucks. Either the manager isn't ordering enough chicken from the supplier or they're refusing to cook enough, because I can never get extra crispy. They don't give you the option to wait for another batch, they'll just box up some original recipe that you didn't order. Even during dinner hours. They will not check bags either, and make sure you receive what you paid for. I've been ripped off several times, and they definitely don't care. Shut it down, clean it up, restaff it, and reopen it when it's ready to be a functional business.
Atmosphere: 1
Food: 1
Service: 1
Jafar
I walked in and came back out 30 minutes later because service was slow. I also saw food on the floor and the employees just walked over it. I like KFC but they got to step up their game
Atmosphere: 2
Food: 3
Service: 2
Tyler Smith
Terrible service waited 45 minutes for an order! Cant get ahold of the store ! Terrible never again
Food: 1
Service: 1
Claudia Murphy
Ordered 12 pieces mixed. Got 1 breast, 1 thigh, 2 legs and 8 of the tiniest wings that I have ever seen. I ordered on the app and then was asked to come in during a snow storm. When I refused, they made me wait outside for another 45 minutes for my food. This is the fifth time that I have had this experience at this location and I always order almost $100 of food. Keep this information in mind when ordering here.
Atmosphere: 1
Food: 1
Service: 1
Sasha R
Food always good, but the way they treat the customers inside the store when they are busy is horrible. All they care about is the drive thru. I understand they are really busy but you don’t treat people that way.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Chicken Sandwich Combo, French Fries, Spicy Chicken Sandwich
Suzanne Richards
Waited 25 minutes in line, received no dipping sauces, miss one side. They had no coleslaw. Tried calling an no-one would answer the phone
Got rushed through very quickly didn't get the right side and my sandwich was more sauce than chicken terrible service would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Diane Vega
I had to wait 1 hour for my order to be delivered ready and there were like 5 employees.
Atmosphere: 2
Food: 3
Service: 1
Diane Mary
I went to that place yesterday and entered the bathroom, finding it dirty, and quickly left the place because it disgusted me.
Atmosphere: 1
Food: 3
Service: 3
Lorena Qualley
The food took about an hour to get. The poor waitress was doing both the counter, the window, and running the outdoor orders to the people outside. It was super understaffed. So, the low morale was very palpable.
They told me there was a 16 minute wait, which I said I was fine with. I waited 40 minutes before I went inside and asked for a refund. They looked at my receipt and walked away from me. I again asked for a refund and stated I no longer wanted the food, but he ignored me and walked away again. A few minutes later a girl came up and tossed a bag on the counter said something about it being an 8 piece (which is what I ordered). Then she walked away from me. When I got home with my order, I discovered there is no butter, honey, or napkins. The biscuits are hard as a rock. The people who work at the location in Bismarck, ND are not nice, friendly people. It was a terrible experience.
Atmosphere: 1
Service: 1
Dirty, unfriendly.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Mac & Cheese, Cole Slaw
I went to wash my hands, and boy was this location's restroom an absolute mess. Overflowing trash, a discarded gloves on the ground, and a fairly filthy toilet. At least the sink was clean!
Atmosphere: 1
Food: 5
Service: 5
Pulled through the drive-thru shortly after 6pm had one car in front of me, we sat for almost 10 minutes before they even took our order, came up to the window and they parked us. Only 1 other car parked waiting. While waiting 6 cars came through behind us and got parked as well, thought maybe they were short handed, finally after 40 minutes of waiting while every other car got their order, I went in and they hadn't even started ours. There were 6 people I could see that were working. There is no excuse for a 50 minute wait in the drive thru while they were not busy until after we had already parked.
The food was good but today service was crap.
Atmosphere: 1
Food: 5
Service: 1
Sadly, this is one of the worst KFC's in the whole country. I've traveled a lot. The food is gross/cold/spongy and the biscuits are hard as hockey pucks. Either the manager isn't ordering enough chicken from the supplier or they're refusing to cook enough, because I can never get extra crispy. They don't give you the option to wait for another batch, they'll just box up some original recipe that you didn't order. Even during dinner hours. They will not check bags either, and make sure you receive what you paid for. I've been ripped off several times, and they definitely don't care. Shut it down, clean it up, restaff it, and reopen it when it's ready to be a functional business.
Atmosphere: 1
Food: 1
Service: 1
I walked in and came back out 30 minutes later because service was slow. I also saw food on the floor and the employees just walked over it. I like KFC but they got to step up their game
Atmosphere: 2
Food: 3
Service: 2
Terrible service waited 45 minutes for an order! Cant get ahold of the store ! Terrible never again
Food: 1
Service: 1
Ordered 12 pieces mixed. Got 1 breast, 1 thigh, 2 legs and 8 of the tiniest wings that I have ever seen. I ordered on the app and then was asked to come in during a snow storm. When I refused, they made me wait outside for another 45 minutes for my food. This is the fifth time that I have had this experience at this location and I always order almost $100 of food. Keep this information in mind when ordering here.
Atmosphere: 1
Food: 1
Service: 1
Food always good, but the way they treat the customers inside the store when they are busy is horrible. All they care about is the drive thru. I understand they are really busy but you don’t treat people that way.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Chicken Sandwich Combo, French Fries, Spicy Chicken Sandwich
Waited 25 minutes in line, received no dipping sauces, miss one side. They had no coleslaw. Tried calling an no-one would answer the phone
Food: 4
Service: 1
Restaurantji Recommends
Got rushed through very quickly didn't get the right side and my sandwich was more sauce than chicken terrible service would not recommend.
Atmosphere: 1
Food: 1
Service: 1
I had to wait 1 hour for my order to be delivered ready and there were like 5 employees.
Atmosphere: 2
Food: 3
Service: 1
I went to that place yesterday and entered the bathroom, finding it dirty, and quickly left the place because it disgusted me.
Atmosphere: 1
Food: 3
Service: 3
The food took about an hour to get. The poor waitress was doing both the counter, the window, and running the outdoor orders to the people outside. It was super understaffed. So, the low morale was very palpable.
Atmosphere: 1
Food: 4
Service: 1
My Favorite
????
Atmosphere: 5
Food: 5
Service: 5
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