Stepping off a long flight, I was looking forward to some familiar comfort food from Panera. I placed a takeout order, but my experience started to go downhill at the register. I noticed a concerning number of flies throughout the area, and a strange burning smell hung in the air. When I got home and opened my bag, my heart sank. The bread, which I'd been anticipating, was just tossed in there unwrapped. It felt incredibly unsanitary, especially considering the initial cleanliness red flags. It was a really disappointing experience and not at all the comforting meal I'd hoped for.
Atmosphere: 1
Food: 1
Service: 2
Kerry Tiltman
Hostile..I have eaten in other Paneras many times and have always had good service.At this particular Panera,the older gentleman taking our order was quite rude ,and repeated glared at us..I was told my Panera card was not active?? after taking about 5 minutes to key in the numbers..not sure why it just can't be scanned. We told him it was for take out 2 - 3 times. When we sat to wait for our order my niece noticed the prep girl was putting it on a tray,so my niece reminded her it was for take out.She glared at is until the order was ready and then tossed it at us. There was only one other customer in there and now I know why. It was a strange experience. We
Jazzy Christen
Coming here is like comfort food for me and they are always fast with my orders and really good at helping people!
Atmosphere: 5
Food: 5
Service: 5
S R
The food is good but it's pricey for what you get.
Isaac Christenson
Terrible staff got our order wrong and they were very rude
Atmosphere: 1
Food: 1
Service: 1
Joe Terri
My wife and I went here for lunch. We both ordered soup. I went with the Mexican corn chowder and she went with the broccoli cheddar soup. Both were excellent choices.
Atmosphere: 5
Food: 5
Service: 5
Connie Haman
Ordered two bagels in drive through. After waiting 10 behind another car, went inside to get order. There needs to be an area where a long oder can pull over and the order can be run out to them . Bagels were good.
Food: 4
Service: 2
A. Day
So slow all the time. And I have gotten the incorrect food several times.
Atmosphere: 3
Food: 4
Service: 1
morgan franz
literally having a terrible day today and just wanted a tidbit of one of my top 3 mac and cheeses. i arrive and order the “u pick 2”, with one half being a bread bowl and mac and cheese. i get back home (7 minutes away) and open the bag, to my utter shock, there is no bread bowl nor mac and cheese. i call and go back to the store, because the thought of this mac and cheese is the only thing keeping me going. i receive the second bag, relieved. i arrive home for a second time, open the bag, and sigh. there is just a lump of bread. no mac and cheese. as i suck the tears back into my eyes, i call the store a second time and force my sister to go back and get my mac and cheese for me. this was a gut wrenching experience, and panera mac and cheese went from #2 overall, to an easy #5 solely because i bear the thought of having to relive this experience.
Justin Broecker
I ordered lunch for 20 people a week in advance and they were 55 minutes late on a $450 order and said sorry our café is busy. The best part is no one would answer the phone at the restaurant while everyone was wondering where their food was. most of my customers didn’t even come to lunch and went somewhere else to eat. Embarrassing! Use someone else.
Stepping off a long flight, I was looking forward to some familiar comfort food from Panera. I placed a takeout order, but my experience started to go downhill at the register. I noticed a concerning number of flies throughout the area, and a strange burning smell hung in the air.
When I got home and opened my bag, my heart sank. The bread, which I'd been anticipating, was just tossed in there unwrapped. It felt incredibly unsanitary, especially considering the initial cleanliness red flags. It was a really disappointing experience and not at all the comforting meal I'd hoped for.
Atmosphere: 1
Food: 1
Service: 2
Hostile..I have eaten in other Paneras many times and have always had good service.At this particular Panera,the older gentleman taking our order was quite rude ,and repeated glared at us..I was told my Panera card was not active?? after taking about 5 minutes to key in the numbers..not sure why it just can't be scanned.
We told him it was for take out 2 - 3 times.
When we sat to wait for our order my niece noticed the prep girl was putting it on a tray,so my niece reminded her it was for take out.She glared at is until the order was ready and then tossed it at us.
There was only one other customer in there and now I know why.
It was a strange experience.
We
Coming here is like comfort food for me and they are always fast with my orders and really good at helping people!
Atmosphere: 5
Food: 5
Service: 5
The food is good but it's pricey for what you get.
Terrible staff got our order wrong and they were very rude
Atmosphere: 1
Food: 1
Service: 1
My wife and I went here for lunch. We both ordered soup. I went with the Mexican corn chowder and she went with the broccoli cheddar soup. Both were excellent choices.
Atmosphere: 5
Food: 5
Service: 5
Ordered two bagels in drive through. After waiting 10 behind another car, went inside to get order. There needs to be an area where a long oder can pull over and the order can be run out to them . Bagels were good.
Food: 4
Service: 2
So slow all the time. And I have gotten the incorrect food several times.
Atmosphere: 3
Food: 4
Service: 1
literally having a terrible day today and just wanted a tidbit of one of my top 3 mac and cheeses. i arrive and order the “u pick 2”, with one half being a bread bowl and mac and cheese. i get back home (7 minutes away) and open the bag, to my utter shock, there is no bread bowl nor mac and cheese. i call and go back to the store, because the thought of this mac and cheese is the only thing keeping me going. i receive the second bag, relieved. i arrive home for a second time, open the bag, and sigh. there is just a lump of bread. no mac and cheese. as i suck the tears back into my eyes, i call the store a second time and force my sister to go back and get my mac and cheese for me. this was a gut wrenching experience, and panera mac and cheese went from #2 overall, to an easy #5 solely because i bear the thought of having to relive this experience.
I ordered lunch for 20 people a week in advance and they were 55 minutes late on a $450 order and said sorry our café is busy. The best part is no one would answer the phone at the restaurant while everyone was wondering where their food was. most of my customers didn’t even come to lunch and went somewhere else to eat. Embarrassing! Use someone else.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Great place to eat and the food is so yummy! 😋
Atmosphere: 5
Food: 5
Service: 5
Broccoli Cheddar soup is good.
Atmosphere: 4
Food: 5
Service: 4
They need to work on how they interact with costumes.
Food: 5
Service: 3
Recommended dishes: Chips, Everything Bagel with Plain Cream Cheese
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegetarian Autumn Squash Soup, Broccoli and Cheese Soup, Ciabatta Ham Egg & Cheese Sandwich, Chips, Greek Salad, Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2, Broccoli Cheddar Soup, Sandwich and Salad, Mac & Cheese, Caesar Salad
Had lunch here, soup and 1/2 sandwich. Very good. We frequent this place quite often.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Variety of Panera Sandwiches
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