Ordered on mobile and showed up when the order was supposed to be ready. Upon walking in we seen that our drinks weren’t ready so we sat down. It took them about 15 minutes just to get our coffees then they started on the sandwich. We left without the food because we were tight on time. We then reached out to customer service on their site, which is a total waste of time, and they so happily awarded us our money back for the sandwich we didn’t receive and didn’t say a word about the service. This will be THE LAST time I am getting anything from this company whether that be for me or my family. 0/5 stars.
Atmosphere: 1
Food: 1
Service: 1
Moses I.
Always a linee. Servers are somewhat friendly. Had 1 negative encounter.
Atmosphere: 3
Food: 4
Service: 3
Mike Jandreau
Orders mobile order. Said 20 minutes. Got there in 20 minutes still wasn't ready. They had to ask my order again. Waiting over 30 minutes for a cup of coffee isn't worth it. Go to the State Street starbucks. More efficient there
Atmosphere: 1
Food: 1
Service: 1
Jodi Deranja
Save yourself time and go elsewhere. More often than not drinks take over 20min to make. Oftentimes you get one drink then wait 20min for the rest. I'm shocked that Starbucks has dropped to this level. I saw it coming but still shocked. Most of the locations in Bismarck are like this. Try Bitty Bean, Anima or Brick Oven as a way better local option and I guarantee you won't wait for 20min for a coffee.
Atmosphere: 3
Food: 3
Service: 1
Joan Rath
Why is it only 1 employee hands out a knapkin with either food or drink?
Atmosphere: 5
Food: 4
Service: 5
Megan Taylor
No selves for hot drinks.
Atmosphere: 3
Food: 4
Service: 3
Ashlyn Silks
my husband goes in to get our drinks, mine was made and his wasn’t. he takes mine and waits for his, the worker looks at him and asks what he’s waiting for and he says “we have another drink in the order” as she starts making other drinks for people who came in after us. she makes the drink and hands it to him afterwards, stating “sorry i just didn’t make it yet” okay? my suggestion is maybe make one order at a time, complete the order you’re working on before starting one for someone who came in after us. stopped here on lunch and wasted 15 minutes waiting. this was also a pickup order that was placed in advance.
Atmosphere: 2
Food: 4
Service: 1
Jennifer Johnston
Ordered ahead for my birthday drink... sat in the lobby for over 30 minutes before I asked someone if my drink was lost... was told "we will get to it when we get to it".
Atmosphere: 1
Food: 4
Service: 1
Patrick Nebo
Terrible!!! The food had no taste and was above the average temperature.. It burnt the inside of my daughter's mouth.. Please help me share this comment !!!
Atmosphere: 1
Food: 1
Service: 1
Rebecca nybeck
Got our drinks wrong and wouldn't admit it. Very disappointed for a Starbucks. I have never had bad service at a Starbucks, but we did here
It's a newer location and very busy drive thru. Nothing was bad, everyone was working hard! The thing is, it was my first time there and the second I walked in they asked what I wanted. Didn't give me a moment to walk up to the counter. Then didn't give me time to scan the app and pay cash. Just felt very rushed and felt they were tired. Hopefully management is helping out so they can take breaks.
Atmosphere: 2
Food: 2
Service: 2
Norma Jean
Gotta have my coffee! Mobile app ordering is one of the greatest ideas Starbucks uses. ??
Atmosphere: 4
Food: 4
Service: 4
Cary Kasper
They completely made my drink watered down
Denisse
It is better to order the cold drink small and not grande. ?
Ordered on mobile and showed up when the order was supposed to be ready. Upon walking in we seen that our drinks weren’t ready so we sat down. It took them about 15 minutes just to get our coffees then they started on the sandwich. We left without the food because we were tight on time. We then reached out to customer service on their site, which is a total waste of time, and they so happily awarded us our money back for the sandwich we didn’t receive and didn’t say a word about the service. This will be THE LAST time I am getting anything from this company whether that be for me or my family. 0/5 stars.
Atmosphere: 1
Food: 1
Service: 1
Always a linee. Servers are somewhat friendly. Had 1 negative encounter.
Atmosphere: 3
Food: 4
Service: 3
Orders mobile order. Said 20 minutes. Got there in 20 minutes still wasn't ready. They had to ask my order again. Waiting over 30 minutes for a cup of coffee isn't worth it. Go to the State Street starbucks. More efficient there
Atmosphere: 1
Food: 1
Service: 1
Save yourself time and go elsewhere. More often than not drinks take over 20min to make. Oftentimes you get one drink then wait 20min for the rest. I'm shocked that Starbucks has dropped to this level. I saw it coming but still shocked. Most of the locations in Bismarck are like this. Try Bitty Bean, Anima or Brick Oven as a way better local option and I guarantee you won't wait for 20min for a coffee.
Atmosphere: 3
Food: 3
Service: 1
Why is it only 1 employee hands out a knapkin with either food or drink?
Atmosphere: 5
Food: 4
Service: 5
No selves for hot drinks.
Atmosphere: 3
Food: 4
Service: 3
my husband goes in to get our drinks, mine was made and his wasn’t. he takes mine and waits for his, the worker looks at him and asks what he’s waiting for and he says “we have another drink in the order” as she starts making other drinks for people who came in after us. she makes the drink and hands it to him afterwards, stating “sorry i just didn’t make it yet” okay? my suggestion is maybe make one order at a time, complete the order you’re working on before starting one for someone who came in after us. stopped here on lunch and wasted 15 minutes waiting. this was also a pickup order that was placed in advance.
Atmosphere: 2
Food: 4
Service: 1
Ordered ahead for my birthday drink... sat in the lobby for over 30 minutes before I asked someone if my drink was lost... was told "we will get to it when we get to it".
Atmosphere: 1
Food: 4
Service: 1
Terrible!!! The food had no taste and was above the average temperature.. It burnt the inside of my daughter's mouth.. Please help me share this comment !!!
Atmosphere: 1
Food: 1
Service: 1
Got our drinks wrong and wouldn't admit it. Very disappointed for a Starbucks. I have never had bad service at a Starbucks, but we did here
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
It's a newer location and very busy drive thru.
Nothing was bad, everyone was working hard!
The thing is, it was my first time there and the second I walked in they asked what I wanted. Didn't give me a moment to walk up to the counter.
Then didn't give me time to scan the app and pay cash.
Just felt very rushed and felt they were tired.
Hopefully management is helping out so they can take breaks.
Atmosphere: 2
Food: 2
Service: 2
Gotta have my coffee! Mobile app ordering is one of the greatest ideas Starbucks uses. ??
Atmosphere: 4
Food: 4
Service: 4
They completely made my drink watered down
It is better to order the cold drink small and not grande. ?
Atmosphere: 5
Food: 1
Service: 5
Horrible customer service
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