I like the place, but the last time I went I ordered a rare ribeye and got food poisoning. Staff need to be careful when cooking their meat
Ryan Janzen
Just all around, not a good visit. Too much to list.
Atmosphere: 3
Food: 3
Service: 2
Renewal BeginningAgain
Fall quarter of 2024. Their grill masters or chefs don't seem to understand what medium well is. It's not bloody! Three out of 3 last visits, same thing every time. It is getting old, to the point of wanting to go elsewhere! Please, don't profess to be a connoisseur of beef if you don't know how to cook it correctly. You've established a pattern or a track record by now. NY Strip every time. WaitStaff should insist on correcting this with the kitchen on behalf of the customer, without the customer having fear of kitchen staff sabotaging the food due to the complaint which their carelessness creates; rather, customers ought to be made to feel very comfortable & confident that kitchen will make it right without retaliation. This is becoming disappointing if not embarrassing for the Bismarck TRH. Is this a training issue? Because it certainly spoils the appetite.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Buns with Cinnamon Butter, Steamed Broccoli, House Salad
Andrew Lockhart
Last 4 times I've ordered the chicken critters, the chicken comes out cold. I've even proactively advised our waitress of these issues, and yet this continues to happen. Today not only was the chicken credits cold, but so was the loaded baked potato. It was so cold, even the cheese didn't melt. I won't be bringing my family here anymore.
Atmosphere: 3
Food: 1
Service: 1
cade perryman
Wait an hour and a half to be told they have no servers. 10/10 don't recommend this location
Atmosphere: 1
Food: 1
Service: 1
James Hirsch
Went at 4:30 pm. Not busy. Waited for table an unreasonable amount of time. Long Horn Steakhouse from now on
Service: 1
Lucy Jones
We love Texas Roadhouse, we always have a great experience with the exception of 1/1/25. We ordered one of the take out family meals. While the food was very good, our meal was supposed to be ready at 5:29, we didn’t get the text it was ready until 5:55pm. The food was only Luke warm, dinner rolls were cold and hard and we didn’t even get a container full of potatoes, container was half full at best. Again, we love TXRH but this meal was disappointing.
Food: 4
mitchell williamson
The food was great! I didn't feel cheated on the price, and the service was fast, and the steak had so much flavor that I ate the whole thing. Sides were great too
Atmosphere: 4
Food: 5
Service: 5
Five Girls
Usually this place is ok, but ....
Stopped for dinner on our way out of town. Ordered a sirloin and a ribeye, both mediums, which is usually pretty safe. My husband's was ok, but my sirloin was very very rare. Almost still moving. Couldn't find our waitress, or anyone else. Probably a full 10 minutes of watching for any waiter. Bread/baked potato were good. Finally asked a bus boy, who was gruff, but he did find our waitress who showed up after another wait.
She apologized (which was nice) and took my now cold steak away, back to the kitchen to finish cooking. Then ... crickets. My husband had his meal completed. I'm still waiting. After close to an additional 15 mins, someone from the kitchen showed up and set my now charred, burnt dry remnant of a steak in front of me and said, "Cut into it to see if it's ok". He more or less demanded. So I did. I was just ready to be done with the whole deal by that point. Seriously, it was so overdone and dry...burnt edges. Brown all the way through. Not close to medium and not really hungry anymore. The guy that brought my steak back could easily see that, just wanted to get rid of the issue, I think? Not sure.
But I thought, well I can at least take it home for our pups. Again, no waitress. She NEVER came back after she took my steak away. Invisible, gone. So we found a different waitress and asked for a box. Which we received after a few more minutes. Boxed up the charred steak, and left. No one even noticed ...
Terrible service. Waitress kept apologizing but didn't do anything to help. It was so bad that we actually were almost hysterically laughing by the end.
Pay at tableside is a stupid thing. Gives wait staff alot of reasons to not check on customers. The worst is that we paid full price - $70 bill - for most of my meal that will go to our dogs. And the waitress was clueless or didn't care. I tipped 10% and am now irritated with myself that I even gave that.
To note - I'm usually pretty forgiving. Last night tipped another waiter full +20% on the expected bill when the kitchen totally messed up an order because the waiter handled it so well. And it wasn't his fault.
Being from Texas, it was nice to see this place with the exact vibe as the ones back home. Well staffed, so everything is tended to pretty quickly. Food came out hot and as ordered. Would definitely go back if we stayed in the area.
Four people standing around.
Half the restaurant open
Full waiting room and 20 minute wait
Figure it out!!!
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Grilled BBQ Chicken & Sirloin Combo, Baked Potato
I like the place, but the last time I went I ordered a rare ribeye and got food poisoning. Staff need to be careful when cooking their meat
Just all around, not a good visit. Too much to list.
Atmosphere: 3
Food: 3
Service: 2
Fall quarter of 2024. Their grill masters or chefs don't seem to understand what medium well is. It's not bloody! Three out of 3 last visits, same thing every time. It is getting old, to the point of wanting to go elsewhere! Please, don't profess to be a connoisseur of beef if you don't know how to cook it correctly. You've established a pattern or a track record by now. NY Strip every time. WaitStaff should insist on correcting this with the kitchen on behalf of the customer, without the customer having fear of kitchen staff sabotaging the food due to the complaint which their carelessness creates; rather, customers ought to be made to feel very comfortable & confident that kitchen will make it right without retaliation. This is becoming disappointing if not embarrassing for the Bismarck TRH. Is this a training issue? Because it certainly spoils the appetite.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Buns with Cinnamon Butter, Steamed Broccoli, House Salad
Last 4 times I've ordered the chicken critters, the chicken comes out cold. I've even proactively advised our waitress of these issues, and yet this continues to happen. Today not only was the chicken credits cold, but so was the loaded baked potato. It was so cold, even the cheese didn't melt. I won't be bringing my family here anymore.
Atmosphere: 3
Food: 1
Service: 1
Wait an hour and a half to be told they have no servers. 10/10 don't recommend this location
Atmosphere: 1
Food: 1
Service: 1
Went at 4:30 pm. Not busy. Waited for table an unreasonable amount of time. Long Horn Steakhouse from now on
Service: 1
We love Texas Roadhouse, we always have a great experience with the exception of 1/1/25. We ordered one of the take out family meals. While the food was very good, our meal was supposed to be ready at 5:29, we didn’t get the text it was ready until 5:55pm. The food was only Luke warm, dinner rolls were cold and hard and we didn’t even get a container full of potatoes, container was half full at best. Again, we love TXRH but this meal was disappointing.
Food: 4
The food was great!
I didn't feel cheated on the price, and the service was fast, and the steak had so much flavor that I ate the whole thing. Sides were great too
Atmosphere: 4
Food: 5
Service: 5
Usually this place is ok, but ....
Stopped for dinner on our way out of town. Ordered a sirloin and a ribeye, both mediums, which is usually pretty safe. My husband's was ok, but my sirloin was very very rare. Almost still moving. Couldn't find our waitress, or anyone else. Probably a full 10 minutes of watching for any waiter. Bread/baked potato were good. Finally asked a bus boy, who was gruff, but he did find our waitress who showed up after another wait.
She apologized (which was nice) and took my now cold steak away, back to the kitchen to finish cooking. Then ... crickets. My husband had his meal completed. I'm still waiting. After close to an additional 15 mins, someone from the kitchen showed up and set my now charred, burnt dry remnant of a steak in front of me and said, "Cut into it to see if it's ok". He more or less demanded. So I did. I was just ready to be done with the whole deal by that point. Seriously, it was so overdone and dry...burnt edges. Brown all the way through. Not close to medium and not really hungry anymore. The guy that brought my steak back could easily see that, just wanted to get rid of the issue, I think? Not sure.
But I thought, well I can at least take it home for our pups. Again, no waitress. She NEVER came back after she took my steak away. Invisible, gone. So we found a different waitress and asked for a box. Which we received after a few more minutes. Boxed up the charred steak, and left. No one even noticed ...
Terrible service. Waitress kept apologizing but didn't do anything to help. It was so bad that we actually were almost hysterically laughing by the end.
Pay at tableside is a stupid thing. Gives wait staff alot of reasons to not check on customers. The worst is that we paid full price - $70 bill - for most of my meal that will go to our dogs. And the waitress was clueless or didn't care. I tipped 10% and am now irritated with myself that I even gave that.
To note - I'm usually pretty forgiving. Last night tipped another waiter full +20% on the expected bill when the kitchen totally messed up an order because the waiter handled it so well. And it wasn't his fault.
NOT the situation tonight.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Being from Texas, it was nice to see this place with the exact vibe as the ones back home. Well staffed, so everything is tended to pretty quickly. Food came out hot and as ordered. Would definitely go back if we stayed in the area.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Buns with Cinnamon Butter, Grilled BBQ Chicken & Sirloin Combo, Steamed Broccoli, Steak Fries
Amazing staff, but so disappointed the only good part of the meal was the green beans.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Fresh Baked Buns, Bread Basket
Supper with the kids and grandkids, always a special time.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Buns with Cinnamon Butter, Onion Petals, Fresh Baked Buns
Super busy but received great food rather fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buns with Cinnamon Butter, Chicken Fried Steak
Was very busy so service was a bit slow and it took a little longer than usual to get a table but overall a great meal
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Buns with Cinnamon Butter, Chicken Critter Salad
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