Recommended dishes: Taco, Buffalo Wings, Bone in Wings Combo, Football Beer Picture, Ultimate Nachos, Mild, Loaded Fries, Hot, Hamburger, Cheese Sticks, Traditional Wings, Ultimate Brisket Nachos
Dustin Monke
I want so badly for this restaurant to be successful, because the Dickinson community would benefit greatly from it being successful. But management and the lack of ability of the people they hire to show up for work continues to be its biggest downfall.
When a family walks in at noon on a Sunday and the parking lot is mostly empty, you expect to be seated and served without fuss. You just want to relax, have a drink or two and watch some football while you wait for your food. Instead, we waited 5 minutes at the front before anyone even acknowledged us, and when they did we were told it'd be a 30-minute wait to be seated. I was told they had two servers "call in sick," and were working with just three front-of-house staff with about a dozen tables already seated. I could tell the woman running the place was frustrated, because our frustrations bounced off each other. For that, I apologize.
But it brings me back to my original point: What can we as a community do to help Buffalo Wild Wings succeed? Does the college need to get involved and help them with a hiring blitz? They just completed a facelift inside and it looks good. Dickinson cannot lose this restaurant. But the way things go there sometimes, I don't see how they're going to make it in the long run. Especially when they are turning away multiple people eager to spend $50 to $150 on food and drinks in a single sitting. In my case, it was frustrating to tell two little boys who just wanted to go and eat food while they watched the NFL games that we can't eat here because they didn't have enough people working.
I say all this while adding that when they're staffed, it's usually fine. The food is what it is, comes out in a timely fashion and is adequate. I know what I'm paying for, so I don't have any complaints about the food. Before this, the only issues I've had were with staff who just seemed unfriendly. But that's about it.
I just hope they can hire some better staff that'll stick around, show up for work and be personable. I know it's hard these days. But let's do it for the community!
Atmosphere: 3
Food: 3
Service: 1
Kerrie C
The food was lukewarm, but well flavored
Atmosphere: 4
Food: 3
Service: 4
Kenneth Hoon
Service sucked two hour wait for food and didn't even get all of it. Won't ever return. They should fire everyone that works there and close down the store
Courtney C
Stood at the front waiting to be seated for 10 minutes. Never even got acknowledged by staff. Left and got legitimate wings at Blue 42.
Service: 1
M F
this place is incredibly mid all the time. things I have experienced:
they have a "please wait to be seated sign" but it took a while for someone to notice i was standing there. like between 5-10 minutes. so long an older couple appeared behind me an they noticed it was a long wait. generally you expect to be noticed and addressed within the first 60 seconds of arrival. not even a "sorry, I'll be right with you" or upon seeing I was alone it could have been a "if you want you can seat yourself at the bar"
asked to be seated "somewhere away from everyone" bc my friend has mild hearing loss from being an infantryman. I didn't want to have to shout to have him hear. gotta seated right next to a loud group of women
on a night when friend came in out of state, there was maybe a dozen people in the place and it took more than 30 minutes for food to arrive. granted we had catching up to do.
another time, sat down at 8pm on a Friday night, didn't get food til nearly 9pm. granted it was busy
it just seems like no matter when I go, something weird or not good happens
seems to be understaffed. i think the wait staff also bus the tables. and. they're hosting. it just seems like the staff is always busy
also has a casino attached?! like uh.... what? 😅 as they say, "you're not that guy". also the place is too big. like ceiling is just enormous for a sports bar. Players has a comfier feel
the food is usually good in flavor. can come out cold sometimes. probably because wait staff is so busy that they don't have time to check. they need a food warmer to hold plates.
overall I find myself wanting to go, but then saying to myself "we should a gone to Applebee's"
Atmosphere: 3
Food: 4
Service: 3
Pedro Sanchez
Excellent service
Steven Hall
Order: water, 20 wings.
Result: the wrong sauce brought for the wings, waitress brought new wings with the right sauce, except actually it was the same incorrect sauce. I asked for ranch and blue cheese, just got 3 blue cheeses, no ranch. An insect was in my water cup.
There were 5 other customers there. My disappointment was immeasurable and my day was ruined.
Food: 1
Jasonstevens
Don’t like to leave negative reviews but this time it’s warranted. Been to Dickinson Buffalo Wild Wings twice in 2 weeks and both times they were out of WINGS! First time they told me they were out of the two items I wanted (traditional wings, and onion rings), second time they told me they were out of BOTH types of wings and about 3 other menu items. In my life I have never seen or heard of a wing place run out of the very food they are known for.
The workers were very nice, but I’m starting to wonder about management at this location. Makes me wonder what else they are not doing if they can’t order the food they need.
Atmosphere: 2
Food: 1
Service: 1
Lindsay Irwin
We are very disappointed that there is something negative almost every time we have come in. First visit the food was cold, as in it had sat ready to be ran out and died. I’m pretty sure it was a brand new server that served us and didn’t know how to manage her tables yet and have her time management down which is crucial. Another visit we had to remind the server about our drinks after 5-10 minutes of her taking our drink order. Our wings were also not cooked all the way, so we had to send some of them back. The manager did split those off the ticket and didn’t charge us for those. So that was positive. Out of the 5 times we have been, only one of our visits were satisfactory. We have tried to give this location a try multiple times since our dining options aren’t that great here in Dickinson, and since our service back home was always fantastic, at the Muskogee location, we have been returning to hope the manager had fixed some of these issues. The service is very slow when there isn’t even half of the restaurant filled. In my opinion, the manager needs to hire a new staff and this location would be much better. Maybe if the manager does a rehiring of their staff, or at least figures out different training for their current staff, we will give this location another try!
Haven't dined in yet, so far only ordered for pick up. The bartender is always above and beyond helpful and friendly. Tried the burgers the last time we ordered. Tasted amazing even after the 20 minute drive home. Grateful for the good service we've gotten here.
Atmosphere: 4
Food: 4
Service: 5
Donna Rangitsch
Wings were nasty. Tasted like they had been sitting under a warmer all day and very tough. Good server.
Atmosphere: 4
Food: 1
Service: 4
Frankie Hipolito
Food took forever over an hour, wait staff seem short handed, will not come back.
Atmosphere: 3
Food: 3
Service: 1
Luciano Strinati
Mango Habanero bone on wings were good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Buffalo Wings
siouxpersniper
How corporate hasn't shut this location down is beyond me. Worst location in the country and it's not even close.
friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco, Buffalo Wings, Bone in Wings Combo, Football Beer Picture, Ultimate Nachos, Mild, Loaded Fries, Hot, Hamburger, Cheese Sticks, Traditional Wings, Ultimate Brisket Nachos
I want so badly for this restaurant to be successful, because the Dickinson community would benefit greatly from it being successful. But management and the lack of ability of the people they hire to show up for work continues to be its biggest downfall.
When a family walks in at noon on a Sunday and the parking lot is mostly empty, you expect to be seated and served without fuss. You just want to relax, have a drink or two and watch some football while you wait for your food. Instead, we waited 5 minutes at the front before anyone even acknowledged us, and when they did we were told it'd be a 30-minute wait to be seated. I was told they had two servers "call in sick," and were working with just three front-of-house staff with about a dozen tables already seated. I could tell the woman running the place was frustrated, because our frustrations bounced off each other. For that, I apologize.
But it brings me back to my original point: What can we as a community do to help Buffalo Wild Wings succeed? Does the college need to get involved and help them with a hiring blitz? They just completed a facelift inside and it looks good. Dickinson cannot lose this restaurant. But the way things go there sometimes, I don't see how they're going to make it in the long run. Especially when they are turning away multiple people eager to spend $50 to $150 on food and drinks in a single sitting. In my case, it was frustrating to tell two little boys who just wanted to go and eat food while they watched the NFL games that we can't eat here because they didn't have enough people working.
I say all this while adding that when they're staffed, it's usually fine. The food is what it is, comes out in a timely fashion and is adequate. I know what I'm paying for, so I don't have any complaints about the food. Before this, the only issues I've had were with staff who just seemed unfriendly. But that's about it.
I just hope they can hire some better staff that'll stick around, show up for work and be personable. I know it's hard these days. But let's do it for the community!
Atmosphere: 3
Food: 3
Service: 1
The food was lukewarm, but well flavored
Atmosphere: 4
Food: 3
Service: 4
Service sucked two hour wait for food and didn't even get all of it. Won't ever return. They should fire everyone that works there and close down the store
Stood at the front waiting to be seated for 10 minutes. Never even got acknowledged by staff. Left and got legitimate wings at Blue 42.
Service: 1
this place is incredibly mid all the time. things I have experienced:
they have a "please wait to be seated sign" but it took a while for someone to notice i was standing there. like between 5-10 minutes. so long an older couple appeared behind me an they noticed it was a long wait. generally you expect to be noticed and addressed within the first 60 seconds of arrival. not even a "sorry, I'll be right with you" or upon seeing I was alone it could have been a "if you want you can seat yourself at the bar"
asked to be seated "somewhere away from everyone" bc my friend has mild hearing loss from being an infantryman. I didn't want to have to shout to have him hear. gotta seated right next to a loud group of women
on a night when friend came in out of state, there was maybe a dozen people in the place and it took more than 30 minutes for food to arrive. granted we had catching up to do.
another time, sat down at 8pm on a Friday night, didn't get food til nearly 9pm. granted it was busy
it just seems like no matter when I go, something weird or not good happens
seems to be understaffed. i think the wait staff also bus the tables. and. they're hosting. it just seems like the staff is always busy
also has a casino attached?! like uh.... what? 😅 as they say, "you're not that guy". also the place is too big. like ceiling is just enormous for a sports bar. Players has a comfier feel
the food is usually good in flavor. can come out cold sometimes. probably because wait staff is so busy that they don't have time to check. they need a food warmer to hold plates.
overall I find myself wanting to go, but then saying to myself "we should a gone to Applebee's"
Atmosphere: 3
Food: 4
Service: 3
Excellent service
Order: water, 20 wings.
Result: the wrong sauce brought for the wings, waitress brought new wings with the right sauce, except actually it was the same incorrect sauce. I asked for ranch and blue cheese, just got 3 blue cheeses, no ranch. An insect was in my water cup.
There were 5 other customers there. My disappointment was immeasurable and my day was ruined.
Food: 1
Don’t like to leave negative reviews but this time it’s warranted. Been to Dickinson Buffalo Wild Wings twice in 2 weeks and both times they were out of WINGS! First time they told me they were out of the two items I wanted (traditional wings, and onion rings), second time they told me they were out of BOTH types of wings and about 3 other menu items. In my life I have never seen or heard of a wing place run out of the very food they are known for.
The workers were very nice, but I’m starting to wonder about management at this location. Makes me wonder what else they are not doing if they can’t order the food they need.
Atmosphere: 2
Food: 1
Service: 1
We are very disappointed that there is something negative almost every time we have come in. First visit the food was cold, as in it had sat ready to be ran out and died. I’m pretty sure it was a brand new server that served us and didn’t know how to manage her tables yet and have her time management down which is crucial. Another visit we had to remind the server about our drinks after 5-10 minutes of her taking our drink order. Our wings were also not cooked all the way, so we had to send some of them back. The manager did split those off the ticket and didn’t charge us for those. So that was positive. Out of the 5 times we have been, only one of our visits were satisfactory. We have tried to give this location a try multiple times since our dining options aren’t that great here in Dickinson, and since our service back home was always fantastic, at the Muskogee location, we have been returning to hope the manager had fixed some of these issues. The service is very slow when there isn’t even half of the restaurant filled. In my opinion, the manager needs to hire a new staff and this location would be much better. Maybe if the manager does a rehiring of their staff, or at least figures out different training for their current staff, we will give this location another try!
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
Haven't dined in yet, so far only ordered for pick up. The bartender is always above and beyond helpful and friendly. Tried the burgers the last time we ordered. Tasted amazing even after the 20 minute drive home. Grateful for the good service we've gotten here.
Atmosphere: 4
Food: 4
Service: 5
Wings were nasty. Tasted like they had been sitting under a warmer all day and very tough. Good server.
Atmosphere: 4
Food: 1
Service: 4
Food took forever over an hour, wait staff seem short handed, will not come back.
Atmosphere: 3
Food: 3
Service: 1
Mango Habanero bone on wings were good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Buffalo Wings
How corporate hasn't shut this location down is beyond me. Worst location in the country and it's not even close.
Atmosphere: 1
Food: 1
Service: 1
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