Firehouse Subs Southtowne Square

Food place with crappy hours makes for a crabby business

CLOSED, not a soul in sight. Even though the hours say open till 7pm.

Service: 1

Good food.

Back to back days the restaurant was closed at 2:30 in the afternoon. People inside just looking at me

They are never open. When we went a few times around five they were always closed or closing when we got to the door at five

We keep trying to eat here and they are always closed....

CLOSED, not a soul in sight. Even though the hours say open till 7pm.

Service: 1

I have been there many times and have many more to come. My favorite time to be there is during the evening as the personnel are far better than the morning-mid day shift.

Atmosphere: 5

Food: 5

Service: 4

Can't contain my disappointment. Door said open til 7pm, got there at 5:30pm to a dark and deserted shop. I can only hope that there was a good reason, but the skeptic in me wants to say that it's because "nobody wants to work anymore."I'll try again, maybe, and see if it works out in my favor

Issues are the same as the other reviewers. 2 people working and causing over 30 minutes of waiting to get your food along with a bunch of other people. Then to find out they are out of a number of ingredients and the icing on the cake... They made the wrong size for some of your sandwiches. The cost and time of coming here are way too high.Just don't.

Atmosphere: 3

Food: 4

Service: 1

Pretty good sub.

My worst Firehouse experience came today. The staff weren't impolite or rude, just very slow. We ordered at 11:59 A.M. and didn't have our sandwiches until 12:55 P.M. I was so confused because even at busy locations I've never had to wait more than 15 minutes for a sandwich and it wasn't that busy when we came in. Sandwiches tasted good but were cold and never got toasted. I'm not going to degrade the staff for the lack of speed, but I just cannot justify waiting nearly an hour for a sandwich. I will not be going to back to this location.

Atmosphere: 2

Food: 3

Service: 2

This place has true potential, food is great. Staff is very slow, one kid watched his co workers work while he sat there with a blank look on his face. Not sure if he was training or what was going on up there. Waited 30 min for two small subs with a very small line.

This place will be closed soon unless they make some changes. I would have talked with a manager… except there were no managers on staff. There were two guys working, only one of which was doing anything. There were 5 customers waiting on their sub when I walked in. I waited 20 minutes, and all 5 of the others were still waiting as well. I asked for a refund as my sub hadn’t even been started yet. They couldn’t figure out how to refund me, and they couldn’t get ahold of a manager to help them. I ended up leaving with no food and no refund. Big changes needed. Always great subs, but the management and training needs to be changed. Won’t be going back until they get it together.

I have been there many times and have many more to come. My favorite time to be there is during the evening as the personnel are far better than the morning-mid day shift.

Atmosphere: 5

Food: 5

Service: 4