Ordered contactless delivery. Missed the phone call from the driver because I was busy at the time, I went to pickup my pizza from outside 4 minutes after the call. The pizza was not there and the driver did not text back after I asked where he left it. I want my money back.
Atmosphere: 1
Food: 1
Service: 1
Margie
My garlic parmesan boneless wings where soaking in Sauce, so bad could not eat them. Then my pizza was supposed to have mushrooms , no mushrooms. Called they did credit me but where not friendly at all. To bad it's the only one in Grand Forks.
Atmosphere: 4
Food: 1
Service: 1
marcel preston
Wanted to switch things up and get a stuffed crust pizza. Unfortunately I was very let down with this choice! My wife and I treat ourselves out about once a week with pizza and was extremely disappointed with this establishment. We got 2 stuffed crust pizzas and wings. The wings weren't bad, but the pizza was poorly made, and seemed to be made in a rush and wasn't well baked as well! Also for my wife's pizza, we asked for light BBQ sauce, and I swear it had the most sauce I've ever seen on a pizza! Her cheese and toppings were swimming in it! The establishment seemed very dirty and really loud as well. It wasn't very busy at all. If your new to Grand forks, from what I experience my decade plus living here, all aside from the Jimmy John's which is awesome, stay away from the restaurants on Washington! That's right! all of em aside from the Jimmy John's their all trash! That is from 32nd and Washington to demers and washington!
Atmosphere: 1
Food: 2
Service: 2
John Young
Never had issues until they started employing children as delivery drivers.
Food: 1
Service: 1
Arica
Got the wrong pizza, slip on the box was correct, pizza in the box was not. I live over a half an hour away so definitely not going back to get correct order.
Atmosphere: 2
Food: 4
Service: 1
Heather
What kind of "manager" ends a phone call with "whatever" nice customer service papa John's! đđđ
Atmosphere: 1
Service: 1
Amanda Dooley
So - we ordered through the papa johns app ⊠when I got confirmation, it switched me to track through DOOR DASH . I didnât order through DOOR DASH . When the delivery lady showed up, she was beyond furious that she was only tipped $3.00 . We tipped through the app , and there was a $4.99 delivery fee . She wanted more money . We paid via papa johns , and added a tip and delivery fee - yet she was extremely angry that she was only getting $3 from this delivery. I am not sure why papa John sent the order to DOOR DASH and made us have this experience. NOT HAPPY
Food: 3
Service: 1
Recommended dishes: Extra Large New York Style Pizza
Scott Hattis
I came in to place an order, however the guy behind the counter said they weren't accepting any orders from walk ins. The Person identified as a driver. He said to place my order online or I would not be served. I understand that they were busy, but he didn't have to be rude about it.
Ruined dinner for me.
Service: 1
C patlan
The pizza is always hot & fresh. It's super cheap when you use the deals. It's our go-to for pizza! We love the green peppers that come along in the pizza box.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Chicken Wings
Vlog Master
You guys need to stop outsourcing delivery to DoorDash. Until then itâs pick up only for me. I paid papa Johnâs for delivery not any random person off the street with a cell phone. It also adds time to the order making the food older ect just pay people you interview to deliver, please. Your pizza is so good
Accidently left the wrong review under here, sorry had a very bad day at I hop, you guys really cheered me up alot with my pizza, it's amazing :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Andy cunningham
Being that I was a former employee I know the ins and outs of this restaurant pretty well I worked at many locations throughout the US, I've worked for franchise and corporate stores this Papa John's has to be by far the worst one I've ever worked at in my life it's the original one I started with the laziness and the customer service has gone something bad that would suggest you go to Domino's or somewhere else they're telling customers to order online because we're not taking orders here at the store anymore which is a lie also if you order and pay for cash and your delivery you like to void your order out after they deliver to you so they can take the cash if they feel like the tip was an adequate enough, also that's the other thing if they don't feel like you tipped enough they will void your order or send you the doordash or make it so you can't order anymore at Papa John's just because your order didn't tip more than $3 I'm sorry but tips I'm sorry but tips are I'm sorry but tips are appreciated but not expected, but they have a list of blacklist that they do not let you deliver to you anymore if you don't tip them enough yeah that's right they do block you but not enough people have complain to corporate they will not answer the phone as a matter of fact they like you to go to their number that picks up automatically instead when you call Papa John's make sure you press number five on the phone is that what you'll get right to the store they hate doing phone calls they hate doing all that let's do it if you're going to order from him blow them up like that they don't like taking orders out all over the phone that's just too bad do their job they need to all be fired I believe that is the most dirtiest restaurant I've ever been in the constantly out of stuff because they're all high as hell and they can't keep their eyes open long enough to order the freaking food did they get in for truck they steal from the register they steal from the store and they steal from you the customer they say it's just stupid the people order anytime they hate people that order all the time during holidays it's like that's our job so do me a favor stop going to Papa John's until they get new staff they need to fire everybody and start all over again good luck enjoy Domino's Pizza Hut whatever not Papa John's
Atmosphere: 1
Food: 1
Service: 1
Smokey Swenson
I've never had a problem with their service or delivery. The food is always great. I love the coupons and free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Carlie Hoffman
I would give 0 stars if that was possible. We ordered delivery at around 545 pm, an hour later we still hadnât gotten the text that our food had left the store. We attempted to call the store FIVE times. Each time the phone was answered for 1-2 seconds and then they hung up. At 7pm we got the text that our food was FINALLY on the way. We live less than a mile from the location we ordered from so when 30 minutes had passed we were confused as to why our order still hadnât arrived. Two hours later and countless phone calls later, we finally got someone to answer the phone. Their response was that they must have dropped it off at the wrong house and that âsometimes their delivery drivers do thatâ. They kept offering a refund and were not understanding that we werenât looking for a refund we want the food we paid for. They told us the soonest they could get it to us was 45 more minutes. Not sure if it will really get delivered this time, but we could not be more upset. If I were you I would order from anywhere except here.
Atmosphere: 1
Food: 1
Service: 1
Dale Twedell
We ordered on line for pickup. I wasn't quite ready when we got there so I waited inside. Employees were nice. The place was busy aawww with people coming and going between carryout customers and delivery drivers. We ate when we got home outside of town. The pizzas were
Ordered contactless delivery. Missed the phone call from the driver because I was busy at the time, I went to pickup my pizza from outside 4 minutes after the call. The pizza was not there and the driver did not text back after I asked where he left it. I want my money back.
Atmosphere: 1
Food: 1
Service: 1
My garlic parmesan boneless wings where soaking in Sauce, so bad could not eat them. Then my pizza was supposed to have mushrooms , no mushrooms. Called they did credit me but where not friendly at all. To bad it's the only one in Grand Forks.
Atmosphere: 4
Food: 1
Service: 1
Wanted to switch things up and get a stuffed crust pizza. Unfortunately I was very let down with this choice! My wife and I treat ourselves out about once a week with pizza and was extremely disappointed with this establishment. We got 2 stuffed crust pizzas and wings. The wings weren't bad, but the pizza was poorly made, and seemed to be made in a rush and wasn't well baked as well! Also for my wife's pizza, we asked for light BBQ sauce, and I swear it had the most sauce I've ever seen on a pizza! Her cheese and toppings were swimming in it! The establishment seemed very dirty and really loud as well. It wasn't very busy at all. If your new to Grand forks, from what I experience my decade plus living here, all aside from the Jimmy John's which is awesome, stay away from the restaurants on Washington! That's right! all of em aside from the Jimmy John's their all trash! That is from 32nd and Washington to demers and washington!
Atmosphere: 1
Food: 2
Service: 2
Never had issues until they started employing children as delivery drivers.
Food: 1
Service: 1
Got the wrong pizza, slip on the box was correct, pizza in the box was not. I live over a half an hour away so definitely not going back to get correct order.
Atmosphere: 2
Food: 4
Service: 1
What kind of "manager" ends a phone call with "whatever" nice customer service papa John's! đđđ
Atmosphere: 1
Service: 1
So - we ordered through the papa johns app ⊠when I got confirmation, it switched me to track through DOOR DASH . I didnât order through DOOR DASH . When the delivery lady showed up, she was beyond furious that she was only tipped $3.00 . We tipped through the app , and there was a $4.99 delivery fee . She wanted more money . We paid via papa johns , and added a tip and delivery fee - yet she was extremely angry that she was only getting $3 from this delivery. I am not sure why papa John sent the order to DOOR DASH and made us have this experience. NOT HAPPY
Food: 3
Service: 1
Recommended dishes: Extra Large New York Style Pizza
I came in to place an order, however the guy behind the counter said they weren't accepting any orders from walk ins. The Person identified as a driver. He said to place my order online or I would not be served. I understand that they were busy, but he didn't have to be rude about it.
Ruined dinner for me.
Service: 1
The pizza is always hot & fresh. It's super cheap when you use the deals. It's our go-to for pizza! We love the green peppers that come along in the pizza box.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Chicken Wings
You guys need to stop outsourcing delivery to DoorDash. Until then itâs pick up only for me. I paid papa Johnâs for delivery not any random person off the street with a cell phone. It also adds time to the order making the food older ect just pay people you interview to deliver, please. Your pizza is so good
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pizza
Restaurantji Recommends
Accidently left the wrong review under here, sorry had a very bad day at I hop, you guys really cheered me up alot with my pizza, it's amazing :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Being that I was a former employee I know the ins and outs of this restaurant pretty well I worked at many locations throughout the US, I've worked for franchise and corporate stores this Papa John's has to be by far the worst one I've ever worked at in my life it's the original one I started with the laziness and the customer service has gone something bad that would suggest you go to Domino's or somewhere else they're telling customers to order online because we're not taking orders here at the store anymore which is a lie also if you order and pay for cash and your delivery you like to void your order out after they deliver to you so they can take the cash if they feel like the tip was an adequate enough, also that's the other thing if they don't feel like you tipped enough they will void your order or send you the doordash or make it so you can't order anymore at Papa John's just because your order didn't tip more than $3 I'm sorry but tips I'm sorry but tips are I'm sorry but tips are appreciated but not expected, but they have a list of blacklist that they do not let you deliver to you anymore if you don't tip them enough yeah that's right they do block you but not enough people have complain to corporate they will not answer the phone as a matter of fact they like you to go to their number that picks up automatically instead when you call Papa John's make sure you press number five on the phone is that what you'll get right to the store they hate doing phone calls they hate doing all that let's do it if you're going to order from him blow them up like that they don't like taking orders out all over the phone that's just too bad do their job they need to all be fired I believe that is the most dirtiest restaurant I've ever been in the constantly out of stuff because they're all high as hell and they can't keep their eyes open long enough to order the freaking food did they get in for truck they steal from the register they steal from the store and they steal from you the customer they say it's just stupid the people order anytime they hate people that order all the time during holidays it's like that's our job so do me a favor stop going to Papa John's until they get new staff they need to fire everybody and start all over again good luck enjoy Domino's Pizza Hut whatever not Papa John's
Atmosphere: 1
Food: 1
Service: 1
I've never had a problem with their service or delivery. The food is always great. I love the coupons and free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
I would give 0 stars if that was possible. We ordered delivery at around 545 pm, an hour later we still hadnât gotten the text that our food had left the store. We attempted to call the store FIVE times. Each time the phone was answered for 1-2 seconds and then they hung up. At 7pm we got the text that our food was FINALLY on the way. We live less than a mile from the location we ordered from so when 30 minutes had passed we were confused as to why our order still hadnât arrived. Two hours later and countless phone calls later, we finally got someone to answer the phone. Their response was that they must have dropped it off at the wrong house and that âsometimes their delivery drivers do thatâ. They kept offering a refund and were not understanding that we werenât looking for a refund we want the food we paid for. They told us the soonest they could get it to us was 45 more minutes. Not sure if it will really get delivered this time, but we could not be more upset. If I were you I would order from anywhere except here.
Atmosphere: 1
Food: 1
Service: 1
We ordered on line for pickup. I wasn't quite ready when we got there so I waited inside. Employees were nice. The place was busy aawww with people coming and going between carryout customers and delivery drivers. We ate when we got home outside of town. The pizzas were
Atmosphere: 5
Food: 5
Service: 5
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