This is my usual Starbucks location, specifically for their amazing customer service however that has changed as of today. I went through the drive through line ordering a medicine ball drink, well aware that that’s not a specific item on the menu but it is a WELL known tea drink. The baristas kept repeating to me “a medicine ball? Huh? What’s that? We don’t have those here. What’s in it? How do you make it?” They were SO extraordinarily rude to me that I left the drive through line and called back and spoke with their shift lead Emily who was very very kind and told me that her baristas were all well seasoned on shift and they should’ve known how that drink is made. She was very polite and told me to come back through and order again, so I did and the same barista took my order and again rude and told me it was a miscommunication to which I said no it wasn’t you were just rude. Emily, thank you for helping us, your service was much appreciated but the baristas here need some serious help with customer service.
Atmosphere: 3
Food: 3
Service: 1
Suzie Subba
Always have the best time here! Everyone who works here is so sweet and makes me feel so welcomed every time. The place is always super clean and the vibe is just so chill. I had to share a picture of my drink because the drawing on it was so cool it seriously made my day!😚💗
Atmosphere: 5
Food: 5
Service: 5
Youstina Sawiris
The people who work here were very kind to my family,dogs and myself. Would recommend coming here and encourage people to come as well
Atmosphere: 5
Food: 5
Service: 5
Tia Lisa Evanenko
Routinely forgets to add sweetener packets to mobile pickup orders. Use 32nd if you like to customize your drinks.
Food: 1
Brittney Almendarez
I go to all the Starbucks 🌟‘s in Grand Forks, but the one on Columbia I usually go to because it’s closer to me most of the time. I don’t have anything bad to say just wanna give Starbucks a little bit of a heads up every time I go I get the same drink. I have cold foam on top and I asked for extra cold foam which I am charged for, but I never get it and I barely get the cold foam that comes on top anyway And this has happened every time if it is hard to get extra cold foam then you guys should definitely stop charging for it obviously it’s not a huge charge, but you are still charged. This was just on my mind wanted to share.
Atmosphere: 5
Food: 4
Service: 5
Kress Germundson
Always stellar
Atmosphere: 5
Food: 5
Service: 5
oliviah block
I literally went to the wrong starbucks which was this one for my online pickup and she literally came me a FREE VENTI drink. 10/10 nicest people ever I go there every time now.
Great location and friendly staff, they were very nice and fast ? to get our food and drinks. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Jeff Nogra
Dietary restrictions: Coffee is great
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Lemon Pound Cake
emma curtiss
i’m not sure who but a kind barista wrote “you matter” on my drink. To whoever that was, you made my entire day! thank you for your kindness! :)
Atmosphere: 5
Food: 5
Service: 5
Eric Mallory
Prompt with the order, drive thru is quick.
Atmosphere: 5
Food: 4
Service: 5
Roberta Huntley
Terrible customer service. Waiting way too long, not one person in line I'm front of me. And it is made incorrectly, I didn't ask for anything with coffee in it. Won't t be back to this branch.
Very convenient love going here
Atmosphere: 5
Food: 5
Service: 5
This is my usual Starbucks location, specifically for their amazing customer service however that has changed as of today. I went through the drive through line ordering a medicine ball drink, well aware that that’s not a specific item on the menu but it is a WELL known tea drink. The baristas kept repeating to me “a medicine ball? Huh? What’s that? We don’t have those here. What’s in it? How do you make it?” They were SO extraordinarily rude to me that I left the drive through line and called back and spoke with their shift lead Emily who was very very kind and told me that her baristas were all well seasoned on shift and they should’ve known how that drink is made. She was very polite and told me to come back through and order again, so I did and the same barista took my order and again rude and told me it was a miscommunication to which I said no it wasn’t you were just rude. Emily, thank you for helping us, your service was much appreciated but the baristas here need some serious help with customer service.
Atmosphere: 3
Food: 3
Service: 1
Always have the best time here! Everyone who works here is so sweet and makes me feel so welcomed every time. The place is always super clean and the vibe is just so chill. I had to share a picture of my drink because the drawing on it was so cool it seriously made my day!😚💗
Atmosphere: 5
Food: 5
Service: 5
The people who work here were very kind to my family,dogs and myself. Would recommend coming here and encourage people to come as well
Atmosphere: 5
Food: 5
Service: 5
Routinely forgets to add sweetener packets to mobile pickup orders. Use 32nd if you like to customize your drinks.
Food: 1
I go to all the Starbucks 🌟‘s in Grand Forks, but the one on Columbia I usually go to because it’s closer to me most of the time. I don’t have anything bad to say just wanna give Starbucks a little bit of a heads up every time I go I get the same drink. I have cold foam on top and I asked for extra cold foam which I am charged for, but I never get it and I barely get the cold foam that comes on top anyway And this has happened every time if it is hard to get extra cold foam then you guys should definitely stop charging for it obviously it’s not a huge charge, but you are still charged. This was just on my mind wanted to share.
Atmosphere: 5
Food: 4
Service: 5
Always stellar
Atmosphere: 5
Food: 5
Service: 5
I literally went to the wrong starbucks which was this one for my online pickup and she literally came me a FREE VENTI drink. 10/10 nicest people ever I go there every time now.
Atmosphere: 5
Food: 5
Service: 5
Iced pumpkin spiced chai. . . Delicious 😋
Atmosphere: 5
Food: 5
Service: 5
So slow at the drive through every single time
Restaurantji Recommends
Great location and friendly staff, they were very nice and fast ? to get our food and drinks. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Dietary restrictions: Coffee is great
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Lemon Pound Cake
i’m not sure who but a kind barista wrote “you matter” on my drink. To whoever that was, you made my entire day! thank you for your kindness! :)
Atmosphere: 5
Food: 5
Service: 5
Prompt with the order, drive thru is quick.
Atmosphere: 5
Food: 4
Service: 5
Terrible customer service. Waiting way too long, not one person in line I'm front of me. And it is made incorrectly, I didn't ask for anything with coffee in it. Won't t be back to this branch.
Food: 2
Service: 1
Loading...