Olive Garden Italian Restaurant

I had the 3 meat manicotti and it was delicious and super cheesy, I cleaned my plate. Service was good considering how busy it was. I did have some dirty utensils though.

Atmosphere: 4

Food: 5

Service: 4

Food was not very flavorful. I think the grease needs to be changed. The appetizers were very dark and tasted kind of like old oil. Service was wonderful. That was all I can say about our experience there.

Atmosphere: 4

Food: 2

Service: 5

Next morning I was vomiting and diaherrea

The food is, as you'd expect from a large chain where everything comes from the freezer, but it's not too bad. The friendly service from the staff definitely makes up for the lack of authenticity

Atmosphere: 5

Food: 4

Service: 5

Always have a great experience here. This Veterans day I had the distinct pleasure to meet William at rhe bar area. He was fantastic to all the veterans that were there for lunch. Truly a service industry professional.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breadsticks, Soup Salad

Great food and service. Even with the place being packed and under staffed.

Fantastic experience here from the moment I entered the restaurant. Seated quickly, wonderful waitress, speedy service and delicious food. Highly recommend, you won’t be disappointed.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Marsala Fettuccine

Melissa was our waitress today and she did an outstanding job! She was so friendly and kind to us and our kids! She made time to chat with all of us for a bit and made sure we were all happy. Thank you so much Melissa! The food was great also and for the amount you get, the price was good!

Kid-friendliness: Melissa was amazing with not only my kids but with another child next to us. Always made sure our kids were satisfied

Atmosphere: 5

Food: 5

Service: 5

One of the better places in town to dine in. Prompt service and if something isn't right, they usually fix it. It's been pretty good ?.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Zuppa Toscana, Seafood Alfredo, Soup Salad, Chicken & Gnocchi a Creamy Soup Made with Roasted Chicken Italian Dumplings and Spinach

Supreme service and great food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breadsticks, Soup Salad

We sent an undercover employee to this Olive Garden location. The report/feedback we received was spectacular. Congratulations to the Management & Staff of Olive Garden - Minot, ND.

Spotlight & Recognition
Kylie - General Manager
Cody - Manager
Rebekah - Manager
Rob - Manager

Our findings:
People-Centered Leadership

The restaurant managers are approachable and treat everyone as valuable contributors to the restaurant’s success. They lead with respect and kindness, promoting a culture where every employee feels valued, from chefs and servers to dishwashers.

Hands-On and Supportive

In such a bustling restaurant, the managers aren’t afraid to roll up their sleeves and help out where needed. Whether it’s stepping in during a busy service or training new staff, they lead by example. This hands-on approach boosts team morale and fosters a sense of camaraderie.

Empowerment and Delegation

The managers trusts their team to make decisions and take ownership of their roles. By empowering employees, they encourage creativity and quick problem-solving, which are vital in a fast-paced environment. Delegating responsibilities, like letting senior staff train new hires or manage sections, which builds leadership within the team.

Focus on Customer Experience

The managers ensures that customer satisfaction is at the heart of every decision. They train staff to deliver excellent service and create a welcoming atmosphere. By addressing issues promptly and positively, they ensure that every guest leaves happy, even when challenges arise.

Clear Communication and Feedback

In a fast-paced environment like the Olive Garden - Minot ND, clear and timely communication is crucial. The managers hold regular briefings, ensures everyone is on the same page, and welcomes input from the team. Constructive feedback is given privately, while praise is shared openly, encouraging continuous improvement and high morale.

Adaptability and Calm Under Pressure

The managers remain calm under pressure, adapting quickly to changes like last-minute menu adjustments or staff shortages. Their composure sets the tone for the entire team, ensuring smooth operations even during peak times.

Employee Development and Recognition

Recognizing hard work and celebrating successes are key parts of their management style. The managers invests in training and development, helping staff build their skills, whether in customer service, culinary techniques, or leadership. Regular recognition, like employee-of-the-month awards or team dinners, boosts motivation and loyalty.

Team-Oriented Environment

The managers foster a team-oriented culture where collaboration and mutual respect are prioritized. By organizing team-building activities and encouraging open communication, they create a workplace where staff support one another, making the restaurant not just a place to work, but a community.

Consistency in Standards and Fairness

Consistency is crucial in delivering quality food and service. The managers ensure that standards are maintained, whether it’s in food preparation, cleanliness, or customer service. Fairness in scheduling, workload distribution, and conflict resolution also helps build trust and loyalty among staff.

This management style emphasizes a balance of strong leadership, employee empowerment, and a relentless focus on creating a positive guest experience. The result is a motivated team, loyal customers, and a thriving restaurant.

Atmosphere: 5

Food: 5

Service: 5

Server looked very sloppy... dirty, safely pin in her shirt holding it together.... dirty tables ... had to ask to wipe it off.. took forever to get drinks and bread sticks

This olive garden trash!

Atmosphere: 1

Food: 1

Service: 1

Was a Special day for my son's and my daughter-in-law's birthday celebration. The Gentleman waiting on us could not have been any more Awesome. We asked for a private table, check ✔️ We let him guide us for Simply The Best Experience Ever, check ✔️ He promptly Brought out the Wonderful food, laughter, and desserts, and we sang all together Happy Birthday, check ✔️ Bravo ?

Atmosphere: 5

Food: 5

Service: 5

Salad was fresh and good, but the spaghetti & meatballs lacked flavor.

Atmosphere: 4

Food: 3

Service: 4