Smash Factory Burgers and More

Best burger you'll ever eat. It was literally dripping with juices and sauce (in a good way) ordered double mushroom swiss, and smashed chicken sandwich. They were both perfect. First time here but won't be our last! Nice clean modern atmosphere and exceptionally friendly staff. Thank you!!

Atmosphere: 5

Food: 5

Service: 5

Any person, asst or manager yelling at employees while people are trying to enjoy their food is reprehensible! Definitely not a place to take kids to as I never want my kids to experience this type of behavior and abuse in a supposedly safe and healthy environment.

Atmosphere: 1

Food: 2

Service: 1

Fried pickles horribly salty, they forgot items in the order.

Food: 2

Service: 1

Recommended dishes: Burger

Good burgers
We ate there

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Tasted good. Didn't look open with no cars in the lot at like 8 when we were there.

Atmosphere: 4

Food: 5

Service: 4

I ordered a ribeye and the breakfast smash burger.

I was expecting a bunch of slices of ribeye piled high... But it was one thick slice. Interesting.

Bit overdone for my taste, but it tasted great.

I am not a fan of A1 sauce... I would have chosen almost any barbecue sauce over A1 for my Aioli, However the A1 flavor was negligible and worked.

I will find out about the breakfast burger tomorrow.

Atmosphere: 5

Food: 5

Service: 5

i thought the burgers were really good and so were the fries

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Sour Cream Fries

I had the grilled chicken salad and it was not tasty. Very bland and only had one slice of tomato and few white onions. The ranch dressing had no flavor. My husband had a double bacon cheeseburger with sour cream fries and he said it was good. Definitely skip the salad!

Atmosphere: 3

Food: 2

Service: 3

Recommended dishes: Sour Cream Fries

Very good and tasty .Good customer service.Nice Atmosphere.

Great Restaurant would recommend next time for sure! :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Classic case of when does terrible customer service out weigh above average food. Food is maybe above average in comparison to most but when considering the price and the service two stars is a stretch mostly because of the food. When you are the only person and I mean the only person in the place not collecting a paycheck and they can’t hand you your to go order through the drive through is absolutely ridiculous. 0 cars in the parking lot 0 cars in the drive through since I ordered online pulled through the drive through to collect my order. I was told I would have to come inside. Pulling around walk in the door to double their walk in traffic at the time from 0 to 1 only have the same person running the drive through hand me a bag. What an absolute 0 on a scale of 10. Never had issues with the food at this place but always ehh when it comes to the experience and service. Considering the price and location of this place I would think the experience would be top of mind considering it’s one of those places off the beaten path and don’t really have a price point to lure in customers. All that said I’ll probably go back but just know if your looking for someone going above and beyond for a customer this is my the place. Typical we want a tip for doing nothing for the customer experiences you get at most places nowadays.

Atmosphere: 3

Food: 4

Service: 1

Both our factory burgers had ZERO factory sauce. Workers have ankle bracelets on. Always different workers. Price is as much as 5 guys but not on par with service or quality of food.

Atmosphere: 1

Food: 4

Service: 1

Great Restaurant would recommend next time for sure! :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Sour Cream Fries

Their sign said they open at 10 and they ignored me when I tried to get their attention

Service: 1

Classic case of when does terrible customer service out weigh above average food. Food is maybe above average in comparison to most but considering you can’t pick up a ton of go order through the drive thru when you’re the only customer the have is ridiculous. 3.5 maybe 4 for the food because resurants in minot suck to begin with but 0 for customer service and not only for this experience but multiple bad experiences. Food is never an issue and yeah probably one of the best burgers in minot but……….. can you get a burger for a cheaper price and better service some place else YES! That being said JL Beers better burger, burger time cheaper burger both with better service than this place. I mean for f@&k sake I’m the only customer you have and I have to walk inside only to have the person running the drive thru anyway hand me my bag. Not sure if the customer service is a reflection of management/ownership or just a lack of caring but either way if you want to be treated like you don’t matter as a customer you’ll love this place!!