I have no reason to not recommend the Bridge except for the poor customer service I had earlier this evening. I’ve always had good food there. I ordered as soon as the server came to my table-a soft drink and Jumbo Wings. Waited 15 minutes for my drink and another 20 minutes for the order(wrong one) to come out. While the order was being redone, a table of eight that ordered after me was being served their meal. It was 20 minutes later when another server brought my order out and I was finally given a refill on soda. It appeared my original server was not interested in taking care of me while she waited on the regular local customers. Thankfully, I assume it was a manager who overheard my displeasure with customer service. She approached me directly at the table and told me my meal would be comped and I’d be given a gift card. That was appreciated but it’s still about customer service OR lack of it. The original server must have been told to present the gift card to me but I could tell she wasn’t liking that. I will go back to Bridge but it won’t be anytime soon and I’ll hope that someone else waits on me.
J & J Robinson
There were only about 4 tables occupied the day we had lunch there but service was really slow. Took about 40 minutes to get our clubhouse sandwich which was just ok and our cheeseburger wrap which wasn’t very good at all. The crinkle cut fries were good.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: French Fries
Chubbs McDubbs
So, there's the Bar side and the Restaurant. You can get food and drinks in either section but the restaurant is more of a Family atmosphere while the bar is, well a bar!
Good selection of diner/tavern classics with good portions and standard pricing. Pool tables, shuffleboard, arcade machines, darts, slot machines and beer on tap, what's not to love? We are very luck to have a place like this in our little community!!!
Atmosphere: 5
Food: 5
Service: 5
Arianne Mae
Very good food, amazing service, clean washroom and cozy environment :)
Atmosphere: 5
Food: 5
Service: 5
Tyler (FStalker)
Bridgestone is pretty good in a pinch. But their thick crust pizza is too thick and doughy for me, and their attention to what the order is for has been lacking for me.
I ordered a burger (which was delicious, with a side of some of the best onion rings I've had in a minute - 5* on that course), a slider special (which they made wrong, but corrected their mistake and gave us the mistake as well - 5* for that), and a pizza special where I order one pizza full price and got a second pizza with one topping. Here is where the issue came in; I ordered a thin crust with three toppings as a 'create your own' pizza and paid extra for all of the toppings, but when I got home I had two thick crust one topping pizzas.... I tried to call them to let them know about the error but the phone rang through once and the line died, and then was busy the rest of the night! I walked over to let them know but unfortunately the restaurant side was already closed so I had to leave a note and wait for them to call me back - which they never did.
Long and short of it; Burgers - highly recommend Onion rings - if you like onion rings order these 100% Pizza - Only if you like more crust than anything else, I don't recommend Service in-house is great, only giving a low score here due to the other issues mentioned !!And make sure you thoroughly check your orders!!
Atmosphere: 4
Food: 3
Service: 2
Justin Dahlberg
Great food, well-intentioned servers, and very clean. We thought the pricing was good as well. I highly recommend.
I think, as with many restaurants, the servers probably need more training. No refills on drinks (and we were ordering alcoholic beverages) and there were other issues like a messed ticket, but overall, we were okay with it so I don't want to sound like I'm complaining.
Atmosphere: 4
Food: 5
Service: 2
Turbo Schlosser
Really good food but when you sit outside expect over 30 min wait for food
Atmosphere: 5
Food: 5
Service: 3
kathy harra
Very nice place near the Canada border. Friendly people, food was great and so was the service.
My brother and i went here for the first time and the food and customer service was EXCELLANT!! The tap beer was also extremely cold and frosty...we cant wait to go.back!!
Atmosphere: 5
Food: 5
Service: 5
George Hanson
Awesome place. Terrific amenity for Pembina and surrounding area. Well done, Tim and Gary.
Atmosphere: 5
Food: 5
Service: 5
Cassandra
First time ever coming here, decided to give it a try since we were in the area. We were one of the first tables there, ordered our food pretty quickly and it went downhill from there. The tables filled super fast and the only server seemed to forget about everyone else except for the tables full of law enforcement and border patrol.
She took 10 minutes just to get us refills on our drinks, which I had to request from her.
Our appetizer wasn't piping hot like it should have been and was able to be eaten without waiting for it to cool.
My food and my daughter's arrived semi warm. My bacon was severally undercooked. For some reason, my mom didn't get her food. After waiting and waiting, we had finished our food and they finally brought her fish sandwich stating it had to be remade. And her sandwich wasn't hot at all, it was luke warm as well.
There was no apology, just a "thanks for your patience." We didn't have any patience, I just chose to not yell at the server.
There was people on the patio that had been waiting for over 20 minutes that hadn't even been tended to. To go orders were given out to people (one was talking about his fish sandwich so I know why they had to remake my mom's).
It was clean, and we were looking forward to a small town bar and grill meal. Not sure we will go back.
Atmosphere: 3
Food: 2
Service: 1
Bob Martens
Fantastic server, great food and fair pricing, what more can you ask for!
Atmosphere: 5
Food: 5
Service: 5
Corneille Arnold
Tried this place twice with my daughter and it was amazing!! Had a smash burger and fries.. I was Impressed and the service was amazing so the server earned a 20% tip.. the second time I went was today and I was forgotten about and waited an hour while tables that came after me were already devouring their food..I talked to the waitress and she wasn't apologetic, but kind of confused as she was busy.. I asked her to inquire about my food and she spoke to another waitress as if I was I the wrong for asking about my order.. so after the response I received from her body language I decided to leave after an hour of waiting without any food and not even the water I asked for... Disappointed in the service..
Great food, amazing service and atmosphere.
Amazing job of the reno. Great space, great food and fun VLTs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Wings, Grilled Chicken
I have no reason to not recommend the Bridge except for the poor customer service I had earlier this evening. I’ve always had good food there. I ordered as soon as the server came to my table-a soft drink and Jumbo Wings. Waited 15 minutes for my drink and another 20 minutes for the order(wrong one) to come out. While the order was being redone, a table of eight that ordered after me was being served their meal. It was 20 minutes later when another server brought my order out and I was finally given a refill on soda. It appeared my original server was not interested in taking care of me while she waited on the regular local customers. Thankfully, I assume it was a manager who overheard my displeasure with customer service. She approached me directly at the table and told me my meal would be comped and I’d be given a gift card. That was appreciated but it’s still about customer service OR lack of it. The original server must have been told to present the gift card to me but I could tell she wasn’t liking that. I will go back to Bridge but it won’t be anytime soon and I’ll hope that someone else waits on me.
There were only about 4 tables occupied the day we had lunch there but service was really slow. Took about 40 minutes to get our clubhouse sandwich which was just ok and our cheeseburger wrap which wasn’t very good at all.
The crinkle cut fries were good.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: French Fries
So, there's the Bar side and the Restaurant. You can get food and drinks in either section but the restaurant is more of a Family atmosphere while the bar is, well a bar!
Good selection of diner/tavern classics with good portions and standard pricing. Pool tables, shuffleboard, arcade machines, darts, slot machines and beer on tap, what's not to love? We are very luck to have a place like this in our little community!!!
Atmosphere: 5
Food: 5
Service: 5
Very good food, amazing service, clean washroom and cozy environment :)
Atmosphere: 5
Food: 5
Service: 5
Bridgestone is pretty good in a pinch. But their thick crust pizza is too thick and doughy for me, and their attention to what the order is for has been lacking for me.
I ordered a burger (which was delicious, with a side of some of the best onion rings I've had in a minute - 5* on that course), a slider special (which they made wrong, but corrected their mistake and gave us the mistake as well - 5* for that), and a pizza special where I order one pizza full price and got a second pizza with one topping. Here is where the issue came in; I ordered a thin crust with three toppings as a 'create your own' pizza and paid extra for all of the toppings, but when I got home I had two thick crust one topping pizzas.... I tried to call them to let them know about the error but the phone rang through once and the line died, and then was busy the rest of the night! I walked over to let them know but unfortunately the restaurant side was already closed so I had to leave a note and wait for them to call me back - which they never did.
Long and short of it;
Burgers - highly recommend
Onion rings - if you like onion rings order these 100%
Pizza - Only if you like more crust than anything else, I don't recommend
Service in-house is great, only giving a low score here due to the other issues mentioned
!!And make sure you thoroughly check your orders!!
Atmosphere: 4
Food: 3
Service: 2
Great food, well-intentioned servers, and very clean. We thought the pricing was good as well. I highly recommend.
I think, as with many restaurants, the servers probably need more training. No refills on drinks (and we were ordering alcoholic beverages) and there were other issues like a messed ticket, but overall, we were okay with it so I don't want to sound like I'm complaining.
Atmosphere: 4
Food: 5
Service: 2
Really good food but when you sit outside expect over 30 min wait for food
Atmosphere: 5
Food: 5
Service: 3
Very nice place near the Canada border. Friendly people, food was great and so was the service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My brother and i went here for the first time and the food and customer service was EXCELLANT!! The tap beer was also extremely cold and frosty...we cant wait to go.back!!
Atmosphere: 5
Food: 5
Service: 5
Awesome place. Terrific amenity for Pembina and surrounding area. Well done, Tim and Gary.
Atmosphere: 5
Food: 5
Service: 5
First time ever coming here, decided to give it a try since we were in the area. We were one of the first tables there, ordered our food pretty quickly and it went downhill from there. The tables filled super fast and the only server seemed to forget about everyone else except for the tables full of law enforcement and border patrol.
She took 10 minutes just to get us refills on our drinks, which I had to request from her.
Our appetizer wasn't piping hot like it should have been and was able to be eaten without waiting for it to cool.
My food and my daughter's arrived semi warm. My bacon was severally undercooked. For some reason, my mom didn't get her food. After waiting and waiting, we had finished our food and they finally brought her fish sandwich stating it had to be remade. And her sandwich wasn't hot at all, it was luke warm as well.
There was no apology, just a "thanks for your patience." We didn't have any patience, I just chose to not yell at the server.
There was people on the patio that had been waiting for over 20 minutes that hadn't even been tended to. To go orders were given out to people (one was talking about his fish sandwich so I know why they had to remake my mom's).
It was clean, and we were looking forward to a small town bar and grill meal. Not sure we will go back.
Atmosphere: 3
Food: 2
Service: 1
Fantastic server, great food and fair pricing, what more can you ask for!
Atmosphere: 5
Food: 5
Service: 5
Tried this place twice with my daughter and it was amazing!! Had a smash burger and fries.. I was Impressed and the service was amazing so the server earned a 20% tip.. the second time I went was today and I was forgotten about and waited an hour while tables that came after me were already devouring their food..I talked to the waitress and she wasn't apologetic, but kind of confused as she was busy.. I asked her to inquire about my food and she spoke to another waitress as if I was I the wrong for asking about my order.. so after the response I received from her body language I decided to leave after an hour of waiting without any food and not even the water I asked for... Disappointed in the service..
Atmosphere: 4
Food: 5
Service: 3
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