I visited Steep Me A Cup Of Tea today, hoping to find Ashwagandha or any blend that includes Ashwagandha. When I inquire about the ingredient, I noticed it wasn't on the label. I asked the woman how I could be sure it was included, and unfortunately, the response I received was not only unhelpful but hostile. The woman insisted the ingredient was in the blend but could not provide evidence or clarification. When I calmly questioned this further, I was yelled at and asked to leave the shop. This experience was both unprofessional and disrespectful to me and my husband. Transparency about ingredients is crucial to customers, especially those with dietary restrictions or allergies. Additionally, treating customers with courtesy should be a standard in any business. Sadly, this was not my experience here. I hope the owner takes this feedback seriously and considers improving their labeling and customer service practices. If the store or products don't have a specific ingredient, it's crucial to be honest about it. The woman was pushing me to buy something that clearly didn't contain what I needed, yelling at a customer and say Get Out is not professional or right. I would go online and get my ingredients and blends.
I cannot recommend this shop.
Amy H.
You guys... This place is honestly a hidden gem in West Fargo! I absolutely adore this tea shop! From the moment you walk in, you are greeted with a friendly smile & inviting atmosphere! The wide selection of teas is pretty epic- the staff are very knowledgeable as well. I came in on a mission for some strawberry matcha & it's honestly one of my now new favorites! It has that great authentic matcha flavor with small bits of freeze-dried strawberries, verses a coffee shop matcha with loads of sugarrr! Definitely will have to visit soon again ☺️??
Atmosphere: 5
Service: 5
Mike Olson
They have many delicious flavors and also medicinal teas for whatever ails you.
Atmosphere: 5
Service: 5
Julia Hiebert
First time experiences can be what makes or breaks the return of a customer. Sean/Shawn/shaun greeted me with a smile and self introduction with a run down of products while allowing me to ask any questions to further assist. It was a pleasant and warming experience and I will be back. I loved how they target women’s health. I see their tea in my future! Thanks again!
Atmosphere: 5
Food: 5
Service: 5
Honest Review
I don’t even know where to start! I wish I came here sooner. My experience felt special. Sean is incredibly informative, personable, kind, and you can tell he actually cares. We both shared a little about ourselves. I felt better as soon as I left. Tea is delicious, which is a plus. I’m excited to go back! Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Gee Beciraj
I don’t even know where to start! I wish I came here sooner. My experience felt special. Sean is incredibly informative, personable, kind, and you can tell he actually cares. We both shared a little about ourselves. I felt better as soon as I left. Tea is delicious, which is a plus. I’m excited to go back! Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Jake Stepp
Great tea, cold press coffee, and best of all - outstanding customer service.
Atmosphere: 5
Food: 5
Service: 5
Melissa K
Why did I wait so long to try this place??? Very cool, welcoming environment. Lots of tea to choose from. Can also have any of their tea made hot or iced. Love that they have teas specifically for pregnancy/postpartum.
M Ziegler
I needed some tea for a "ladies " tea family thing. So I searched and found this place. What a gem!Customer service was awesome! He made great suggestions for my needs then suggested that I "sniff" around the for other options... loved it.I purchased exactly what I was looking for with his guidance plus had great conversation too.I'll definitely be back!
Atmosphere: 5
Service: 5
Mel K
Why did I wait so long to try this place??? Very cool, welcoming environment. Lots of tea to choose from. Can also have any of their tea made hot or iced. Love that they have teas specifically for pregnancy/postpartum.
Big tea selection.. also has NA beer and other options .. super helpfull
Dan Jenkins
We went here not quite knowing what to expect. I don't really know much about teas. The variety here was overwhelming, but they were very helpful and friendly. I'm looking forward to trying out a couple new teas, and expect to be back.
Atmosphere: 5
Service: 5
Matt Pole
I went in for a cup full of tea, and I left with a heart full of joy. The employee I spoke with, the owners son, was very knowledgeable and incredibly friendly. It was clear that he genuinely cared about the work he was doing. They have a very large selection, and something for almost everyone. If you enjoy tea, or any herbal or wellness products, I highly recommend checking this place out.
hail bails
My coffee and tea were perfect!!
Karissa
Fantastic experience! I wasn't sure what to get when I walked in but felt confident in what I bought after talking with the salesman there!
I visited Steep Me A Cup Of Tea today, hoping to find Ashwagandha or any blend that includes Ashwagandha. When I inquire about the ingredient, I noticed it wasn't on the label. I asked the woman how I could be sure it was included, and unfortunately, the response I received was not only unhelpful but hostile.
The woman insisted the ingredient was in the blend but could not provide evidence or clarification. When I calmly questioned this further, I was yelled at and asked to leave the shop. This experience was both unprofessional and disrespectful to me and my husband.
Transparency about ingredients is crucial to customers, especially those with dietary restrictions or allergies. Additionally, treating customers with courtesy should be a standard in any business. Sadly, this was not my experience here.
I hope the owner takes this feedback seriously and considers improving their labeling and customer service practices. If the store or products don't have a specific ingredient, it's crucial to be honest about it. The woman was pushing me to buy something that clearly didn't contain what I needed, yelling at a customer and say Get Out is not professional or right. I would go online and get my ingredients and blends.
I cannot recommend this shop.
You guys... This place is honestly a hidden gem in West Fargo! I absolutely adore this tea shop! From the moment you walk in, you are greeted with a friendly smile & inviting atmosphere! The wide selection of teas is pretty epic- the staff are very knowledgeable as well. I came in on a mission for some strawberry matcha & it's honestly one of my now new favorites! It has that great authentic matcha flavor with small bits of freeze-dried strawberries, verses a coffee shop matcha with loads of sugarrr!
Definitely will have to visit soon again ☺️??
Atmosphere: 5
Service: 5
They have many delicious flavors and also medicinal teas for whatever ails you.
Atmosphere: 5
Service: 5
First time experiences can be what makes or breaks the return of a customer. Sean/Shawn/shaun greeted me with a smile and self introduction with a run down of products while allowing me to ask any questions to further assist. It was a pleasant and warming experience and I will be back. I loved how they target women’s health. I see their tea in my future! Thanks again!
Atmosphere: 5
Food: 5
Service: 5
I don’t even know where to start! I wish I came here sooner. My experience felt special. Sean is incredibly informative, personable, kind, and you can tell he actually cares. We both shared a little about ourselves. I felt better as soon as I left. Tea is delicious, which is a plus. I’m excited to go back! Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
I don’t even know where to start! I wish I came here sooner. My experience felt special. Sean is incredibly informative, personable, kind, and you can tell he actually cares. We both shared a little about ourselves. I felt better as soon as I left. Tea is delicious, which is a plus. I’m excited to go back! Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
Great tea, cold press coffee, and best of all - outstanding customer service.
Atmosphere: 5
Food: 5
Service: 5
Why did I wait so long to try this place??? Very cool, welcoming environment. Lots of tea to choose from. Can also have any of their tea made hot or iced. Love that they have teas specifically for pregnancy/postpartum.
I needed some tea for a "ladies " tea family thing. So I searched and found this place. What a gem!Customer service was awesome! He made great suggestions for my needs then suggested that I "sniff" around the for other options... loved it.I purchased exactly what I was looking for with his guidance plus had great conversation too.I'll definitely be back!
Atmosphere: 5
Service: 5
Why did I wait so long to try this place??? Very cool, welcoming environment. Lots of tea to choose from. Can also have any of their tea made hot or iced. Love that they have teas specifically for pregnancy/postpartum.
Restaurantji Recommends
Big tea selection.. also has NA beer and other options .. super helpfull
We went here not quite knowing what to expect. I don't really know much about teas. The variety here was overwhelming, but they were very helpful and friendly. I'm looking forward to trying out a couple new teas, and expect to be back.
Atmosphere: 5
Service: 5
I went in for a cup full of tea, and I left with a heart full of joy. The employee I spoke with, the owners son, was very knowledgeable and incredibly friendly. It was clear that he genuinely cared about the work he was doing. They have a very large selection, and something for almost everyone. If you enjoy tea, or any herbal or wellness products, I highly recommend checking this place out.
My coffee and tea were perfect!!
Fantastic experience! I wasn't sure what to get when I walked in but felt confident in what I bought after talking with the salesman there!
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