Papa Johns Pizza

Something has changed since the beginning of the year.... maybe different management or a policy change? Very disappointed in the 'Grand Papa'. Nothing close to what was advertised.

Atmosphere: 4

Food: 2

Service: 3

Recommended dishes: Shaq-A-Roni Pizza

Pizza was good& delivery was fast but the garlic knots were raw dough inside, so if you order it double check, pretty disappointing..

I had an issue with my order at the Bennington, NE Papa John’s, but Angel, the manager, went above and beyond to make it right. She was professional, kind, and immediately arranged a refund and replacement.

As someone who manages IT for over 120 Arby’s locations, I really appreciate seeing that level of customer care and accountability. Angel turned a bad experience into a great one — she deserves recognition! 🍕👏

Atmosphere: 5

Food: 5

Service: 5

Drove all the way from Fremont to eat here and was highly disappointed ☹️! Spent $72 on pizza and sticks. Asked for extra peppers and was told they put them in there but got home and the boxes were empty. We also spent about $7 on sauces and also paid for the 4 sauce flight and didn’t receive it. Next time we will just drive to Omaha

Atmosphere: 2

Food: 3

Service: 1

I went to get their oreo cookie papa bites they were delicious and warm. After dropping them in the grass at a park I went back to get another box. I told the lady what happened and she made a new box for free!

Atmosphere: 5

Food: 5

Service: 5

I gave it a 5 star because it rhymes with grug

Atmosphere: 5

Food: 5

Service: 5

absolutely the worst. I ordered to an apartment (bc I was LIVING IN ONE) - past due 30 mins from the time estimated for delivery I called them. they said since I wasn't home....( I was still at work) the driver had to turn around and forget the delivery all together. it was the most ridiculous thing I've ever heard. THIS info was from the manager after I called. it was unreal. ill never order from them again. ever

I ordered extra garlic sauce, I am not sure how they managed to break it open as they closed then pizza box lid. The inside of the box was dripping wet and the crust was soggy even before the leaked sauce. This was the 1st and last time trying Papa Johns.

Atmosphere: 3

Food: 3

Service: 3

I came in, never before in a this restaurant. Asked about the menu, the lady there was extremely helpful and nice, paid quick and she said 10 minutes to wait. So I went out to my car, didn’t realize how much time had went by and she brought it to me! She didn’t have to and it’s extremely cold and slick, I’m also fairly young, and she treated me like anyone else. Thank you lady.

Atmosphere: 5

Food: 5

Service: 5

The pizza was very fresh. Staff was courteous. Nice addition to the neighborhood.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

The pizza is usually good but a lot smaller than you get other places like Little Ceasar’s
However, it is very close to me at a new location and they get your pizza done fast

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Pepperoni Pizza

Last night, I ordered a single topping large pepperoni and that was the best crust from a Papa John's I've ever had! I don't know if it was just a different/new person making the pizza or what! The crust was absolute perfection! It was crispy on the outside and airy/soft inside! Definitely at least a 7.4!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Horrible customer service. Placed an online order for delivery on Halloween. Food never arrived. Tried to call and no answer… Walked in the following day to see what happened and employee says order was “cancelled”. Nope, I didn’t cancel it. I believe they just cancelled it on their end because they were so backed up. No offer to make it right. Nothing. Just a poor business model. DON’T ORDER FROM HERE, THEY ARE UNTRUSTWORTHY. They will never get my business again.

Service: 1

We had pizza here when it opened and it was great. Today was Halloween and my wife called into this location and was told to show up in 25 minutes. I showed up to pick up a pizza and walked into the most chaotic situation I've ever witnessed at an establishment. The cops showed up to straighten out a situation that I was not involved. I first waited in the pick up window line for 10 minutes. I then waited in line for 30 minutes and when I got up to the counter they had lost my order. I waited in line again for 30 minutes and this time someone else looked us up order by our phone number and they stated they couldn't give me an estimate for a completion time due to the large backlog. Papa John's made two serious mistakes. 1) It was obvious when I pulled into the parking lot that the pizza wouldn't be completed in 25 minutes. They shouldn't have ever have quoted 25 minutes to my wife when she called in. 2) They didn't look up the order the first time with a phone number since they spelled the name wrong when my wife called in the order. I'm going to give this location at least a month before we give them another chance due to the obvious mismanagement.

Today bought a pizza and wings. We had Papa John's about 15 years ago. This location just opened close to our house. Very disappointed in the Pizza. No flavor, had sausage, hamburger, pepperoni and extra cheese. No flavor at all, just a cut above frozen pizza. The best pizza in Omaha hands down is Mama's pizza. Not going back here.

Atmosphere: 4

Food: 1

Service: 5