Horrible service. The lady at the drive-through window made us wait for 20 minutes.. and then at exactly 9 o’clock told us that they close at nine. Even though it says that they close at 9:30 and their open sign was flashing on.
Atmosphere: 1
Food: 1
Service: 1
Monika Spies
This new location Rocks! Employees are friendly and food always right! ?
Atmosphere: 5
Food: 5
Service: 5
Jeff Kovar
Food has always been good. I typically order one of the salads and they disappoint. The customer service varies depending on the time of day but it’s usually pretty good.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheeseburger
TJ K
My first experience at this new location did not leave a good impression. It was a 10 minute wait for a runza and a burnt, lukewarm order of frings.
Atmosphere: 2
Food: 1
Service: 2
Calais Smith
I stopped at this location in Elkhorn worst service I have experienced in a long time. I ordered burgers for my kids and husband. With was supposed to be fresh large fries the burgers was made wrong and super greasy. The fries were brown I pulled back around to get the ordered corrected. The guy at the window laughed with other workers after I told him what was wrong with the order. He came back to the window and said to me that he can correct one burger and I would have to pay money again for fresh fries. That wasn’t fresh when I got them in the first place. The fries was brown, salty and greasy. The kid just kept laughing and closing the window to talk to the other staff about the issue. Once girl came and looked out the window at me and my kids. Then went back around the corner. The guy opens the window and said to me here’s your new burger I said the issue wasn’t just one burger it’s the fries to. He told me okay so do you want to speak to the manager I said yes. The manager came I explain to him and showed him the fries and burgers that was wrong he said well all the fries are the same size. He also said to me that the company the fries come from the color depends on the company and how they ship them. I been eating Runza all my life with my mom and grandmother I know how those fries look when they are fresh. He said they just came out the grease so they are fresh. So fresh fries is brown huh? Okay I told him at that point just take the whole order back I don’t want it give me my money back so he says at that point well you don’t want any free food you just want your money back I said yes. He snatched the food out my hand and the receipt. Then I asked do you need the card I paid with he said yeah. I have never in my life had bad service like that not from any restaurant. They was rude and laughed the whole time even my little kids said they can see them laughing and said that was rude. I will be reaching out to corporate about the service. I feel like we was treated bad because of our race I feel very disrespected. Never again will I go to this location I will not stop here I will be going above and beyond for the disrespect the kids should have never witnessed bad service like that. I paid almost 55 dollars for bad food and horrible horrible horrible service
Atmosphere: 5
Dan Risicato
Great but why does the drive thru window not have a canopy over it? your gonna get soaking wet paying for and getting your food.
There was a very kind and helpful girl at the window the service is miraculous!
Atmosphere: 5
Food: 5
Service: 5
Sophia Sprinkel
Such a great Runza! An employee named Jonah made our experience wonderful! He is all smiles and had the best attitude! Wonderful Runza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strips Kids Meal, French Fry
Ben Kreitler
I had a nice man named Jonah greet me and he always is friendly and nice and always makes everyone smile around him and when my food had a slight mistake he fixed it right away
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Southwest Chicken Salad
Chase Stenger
Great Runza best in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Shelby Pini
This location in elkhorn gave me TWO RANCHES so they’re in my Will now. Thank you. Pleasant surprise.
Fast, friendly service, and delicious food! Highly recommend the Spicy BBQ Bacon Runza, get it while it lasts!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy BBQ Bacon Runza Combo Meal
Food is good
The burger meat tasted horrible!
Atmosphere: 4
Food: 1
Service: 4
Horrible service. The lady at the drive-through window made us wait for 20 minutes.. and then at exactly 9 o’clock told us that they close at nine. Even though it says that they close at 9:30 and their open sign was flashing on.
Atmosphere: 1
Food: 1
Service: 1
This new location Rocks! Employees are friendly and food always right! ?
Atmosphere: 5
Food: 5
Service: 5
Food has always been good. I typically order one of the salads and they disappoint. The customer service varies depending on the time of day but it’s usually pretty good.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheeseburger
My first experience at this new location did not leave a good impression. It was a 10 minute wait for a runza and a burnt, lukewarm order of frings.
Atmosphere: 2
Food: 1
Service: 2
I stopped at this location in Elkhorn worst service I have experienced in a long time. I ordered burgers for my kids and husband. With was supposed to be fresh large fries the burgers was made wrong and super greasy. The fries were brown I pulled back around to get the ordered corrected. The guy at the window laughed with other workers after I told him what was wrong with the order. He came back to the window and said to me that he can correct one burger and I would have to pay money again for fresh fries. That wasn’t fresh when I got them in the first place. The fries was brown, salty and greasy. The kid just kept laughing and closing the window to talk to the other staff about the issue. Once girl came and looked out the window at me and my kids. Then went back around the corner. The guy opens the window and said to me here’s your new burger I said the issue wasn’t just one burger it’s the fries to. He told me okay so do you want to speak to the manager I said yes. The manager came I explain to him and showed him the fries and burgers that was wrong he said well all the fries are the same size. He also said to me that the company the fries come from the color depends on the company and how they ship them. I been eating Runza all my life with my mom and grandmother I know how those fries look when they are fresh. He said they just came out the grease so they are fresh. So fresh fries is brown huh? Okay I told him at that point just take the whole order back I don’t want it give me my money back so he says at that point well you don’t want any free food you just want your money back I said yes. He snatched the food out my hand and the receipt. Then I asked do you need the card I paid with he said yeah. I have never in my life had bad service like that not from any restaurant. They was rude and laughed the whole time even my little kids said they can see them laughing and said that was rude. I will be reaching out to corporate about the service. I feel like we was treated bad because of our race I feel very disrespected. Never again will I go to this location I will not stop here I will be going above and beyond for the disrespect the kids should have never witnessed bad service like that. I paid almost 55 dollars for bad food and horrible horrible horrible service
Atmosphere: 5
Great but why does the drive thru window not have a canopy over it? your gonna get soaking wet paying for and getting your food.
Atmosphere: 5
Food: 5
Service: 5
It's always great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
There was a very kind and helpful girl at the window the service is miraculous!
Atmosphere: 5
Food: 5
Service: 5
Such a great Runza! An employee named Jonah made our experience wonderful! He is all smiles and had the best attitude! Wonderful Runza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strips Kids Meal, French Fry
I had a nice man named Jonah greet me and he always is friendly and nice and always makes everyone smile around him and when my food had a slight mistake he fixed it right away
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Southwest Chicken Salad
Great Runza best in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
This location in elkhorn gave me TWO RANCHES so they’re in my Will now. Thank you. Pleasant surprise.
Atmosphere: 5
Food: 5
Service: 5
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