This is one of the few Classic Pizza Huts that still maintains the old vibe from the classic restaurants of the 80s and 90s. Every time I've visited, I've had exceptional service. The staff is always friendly, welcoming, and extremely pleasant. Every time I've ordered, the food has consistently met expectations. Whoever is running the place knows what they're doing and I would imagine this is a shining example of the way the Pizza Hut company wants their brand represented.
DL M
We were acknowledged immediately by a friendly female server upon entry. Then I was hit with a feeling of nostalgia as the decor was the same as the first pizza hut I had entered when I was a kid decades ago. In the washroom the unpleasant odor of grease wafted in. We had the pick of tables. Most were window seats. I was surprised that almost half the booths were occupied about 1:30 in the afternoon on a weekday. There was a large vacant area in the center of the restaurant with a child play center. We were asked several times if we were ready to order. We were confused by the menu as the available pizza toppings were not listed anywhere. I thought we were there for pizza. We guessed it had something to do with only a lunch menu being offered at that time of day. So we settled for melts, a side of fries and chicken nuggets. Sadly the nuggets were very dry. The melts were heavily salted and generous helpings. We ordered a soda and water. It was great that both came with ice. Once the server seated us the manager took care of everything else. We loved the service. Sadly the food was a disappointment.
Ashley Chrisman
Jen at Fairbury Pizza Hut took the best care of our large group tonight. We called ahead to make sure they could accommodate our group of 20- including 12 children. She graciously told us to come on in and updated us on the pizza specials. We arrived to a table fully set and she patiently took our order- happily accommodating special requests. I can’t tell you how many times we heard, “I got you!” from Jen and she did just that. Grateful for a good meal with our family as we remember my beloved Grandmother whom we shared many a pizza lunch with here.
Jacqui Gibson
Today's pasta was great and service even better
Connor Payne
The staff, in store managers, and food are absolutely great. The issue I have is their district manager. He abuses the heck out of his power. He's more rude to the female employees when he goes in, lowers the employees morale, and recently had a claw machine removed from every single Pizza Hut location. The claw machine was for a girl with autism. He called the dude who owns them and yelled at him to get them out of all his stores or he'll throw them away, so the man who owned them had to go to every single location to pick up every single claw machine. He needs to be fired and replaced if he isn't going to start doing his job right
Jason Reinke
Stopped there for lunch and was not disappointed. Service was great, food was excellent and arrived quickly after we ordered. Oh and their salads are worth every penny. Will be going back
Gary Harms
Great food and staff
Joyce Zimmerman
Dietary restrictions: Gluten free crust
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
Rebecca “OhHi HiItsMeAgain03” Howe
It's so hot it was uncomfortable.
Atmosphere: 2
Food: 5
Service: 5
Joyce Baumgardner
The staff are friendly and take good care of the patrion's.We go there almost every Sunday, after Church.
I made the mistake of ordering online a Supreme pizza & should've checked it before I left but was in a semi truck & in a hurry ! What I was given was insulting & disgusting ! Hardly any vegetables what was there was pathetic! The chef should be fired !! So if eat there est of luck ! The staff was courteous;& when called manager was more than apologetic & says I will be refunded my money ! But the person cooking I have no words for just disgust !!!
Atmosphere: 4
Food: 1
Service: 4
fatty boocha
Just tried calling to place an order and my order wasn't rung up properly when I called back I couldn't understand the server and then was placed on hold for 15 min and want helped
Atmosphere: 1
Food: 1
Service: 1
Robert Gappa
This was the worst experience we’ve ever had at a Pizza Hut. If you’re looking for pizza in Fairbury I suggest you go to the local gas station. It’s hard to believe but it’s far better than this.
Kristin Specht
Placed an online order at 716 this evening to pick up at 915 Pm since I work so late I expected decent service and find out that there machines went down at 815 and claimed that my order never came through even though it was placed an hour before that.. means to say not very happy that I have to wait another 30 minutes longer just for my order to get ready.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Pan Pizza
John Godown
They need more staff the manager was working like a dog to keep
This is one of the few Classic Pizza Huts that still maintains the old vibe from the classic restaurants of the 80s and 90s. Every time I've visited, I've had exceptional service. The staff is always friendly, welcoming, and extremely pleasant. Every time I've ordered, the food has consistently met expectations. Whoever is running the place knows what they're doing and I would imagine this is a shining example of the way the Pizza Hut company wants their brand represented.
We were acknowledged immediately by a friendly female server upon entry. Then I was hit with a feeling of nostalgia as the decor was the same as the first pizza hut I had entered when I was a kid decades ago. In the washroom the unpleasant odor of grease wafted in. We had the pick of tables. Most were window seats. I was surprised that almost half the booths were occupied about 1:30 in the afternoon on a weekday. There was a large vacant area in the center of the restaurant with a child play center. We were asked several times if we were ready to order. We were confused by the menu as the available pizza toppings were not listed anywhere. I thought we were there for pizza. We guessed it had something to do with only a lunch menu being offered at that time of day. So we settled for melts, a side of fries and chicken nuggets. Sadly the nuggets were very dry. The melts were heavily salted and generous helpings. We ordered a soda and water. It was great that both came with ice. Once the server seated us the manager took care of everything else. We loved the service. Sadly the food was a disappointment.
Jen at Fairbury Pizza Hut took the best care of our large group tonight. We called ahead to make sure they could accommodate our group of 20- including 12 children. She graciously told us to come on in and updated us on the pizza specials. We arrived to a table fully set and she patiently took our order- happily accommodating special requests. I can’t tell you how many times we heard, “I got you!” from Jen and she did just that.
Grateful for a good meal with our family as we remember my beloved Grandmother whom we shared many a pizza lunch with here.
Today's pasta was great and service even better
The staff, in store managers, and food are absolutely great. The issue I have is their district manager. He abuses the heck out of his power. He's more rude to the female employees when he goes in, lowers the employees morale, and recently had a claw machine removed from every single Pizza Hut location. The claw machine was for a girl with autism. He called the dude who owns them and yelled at him to get them out of all his stores or he'll throw them away, so the man who owned them had to go to every single location to pick up every single claw machine. He needs to be fired and replaced if he isn't going to start doing his job right
Stopped there for lunch and was not disappointed. Service was great, food was excellent and arrived quickly after we ordered. Oh and their salads are worth every penny. Will be going back
Great food and staff
Dietary restrictions: Gluten free crust
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
It's so hot it was uncomfortable.
Atmosphere: 2
Food: 5
Service: 5
The staff are friendly and take good care of the patrion's.We go there almost every Sunday, after Church.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I made the mistake of ordering online a Supreme pizza & should've checked it before I left but was in a semi truck & in a hurry ! What I was given was insulting & disgusting ! Hardly any vegetables what was there was pathetic! The chef should be fired !! So if eat there est of luck ! The staff was courteous;& when called manager was more than apologetic & says I will be refunded my money ! But the person cooking I have no words for just disgust !!!
Atmosphere: 4
Food: 1
Service: 4
Just tried calling to place an order and my order wasn't rung up properly when I called back I couldn't understand the server and then was placed on hold for 15 min and want helped
Atmosphere: 1
Food: 1
Service: 1
This was the worst experience we’ve ever had at a Pizza Hut. If you’re looking for pizza in Fairbury I suggest you go to the local gas station. It’s hard to believe but it’s far better than this.
Placed an online order at 716 this evening to pick up at 915 Pm since I work so late I expected decent service and find out that there machines went down at 815 and claimed that my order never came through even though it was placed an hour before that.. means to say not very happy that I have to wait another 30 minutes longer just for my order to get ready.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Pan Pizza
They need more staff the manager was working like a dog to keep
Atmosphere: 3
Food: 3
Service: 3
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