Fantastic experience from start to finish. Brittany, Matt and Val were all fantastic hosts and chefs. They were very accommodating to food allergies and did a fantastic job of making us feel at home and valued. Highly recommended!!
Dietary restrictions: Gluten-friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Bowl
Steffanie Hughes
I absolutely hate giving poor reviews, but this time unfortunately they deserve it. 3 stars because when I first got there everything was running smoothly. The 4 kiddos highschool to college age were running it very efficiently. The 20 something with med length brown hair and a mustache could have run it by himself. He was on the grill and could have had the entire line through in 15 minutes. Kudos to that kiddo. Please give him a raise. There were two guys on the grill the young lady was putting on toppings and dropping fries and the smaller statured 20 something kiddo was running the register. My husband was two family groups of people ahead of me.( Both with groups of 3)He got his rather quickly. I don't know what changed but the good worker kiddo asked the guy in the back for help. He was my age in his 40 s. That's when everything service wise came to a halt. He looked at me and said something about "America, where a man can be a woman.". Number one that was extremely demeaning, as I am a woman. Number 2. He had 3 of the kiddos go run the window and proceeded to CLEAN the grill! In the middle of a rush to a grill that wasn't that dirty. I have worked in food service my entire life. You never clean the grill in the middle of a rush as it will take the grill 20 minutes to warm back up again. This left the poor kiddo on the register to do fries and toppings and register. It was 35 minutes from the time my husband sat down to when I did. And 15 minutes later, when we left, the people directly behind me were still at the counter. Please. Give the efficient 20 something year old manager position and take the guy my age off it. I honestly couldn't tell if he was just nerodivrgent or purposely slow, rude, and inefficient. 3 stars because the 4 employees who cared were excellent. It was a frustrating, and awkward situation to be in. When I finally got my food, it was good.
Recommended dishes: Philly Cheesesteak
Dustin Jeude
Great staff, always love PepperJax. My mother accidentally ordered from this store online instead of the St Joseph, MO store. They were able to give me credit for the order to use here in Missouri. Very friendly and understanding.
Atmosphere: 5
Food: 5
Service: 5
Jessica Hedges
Cashier and staff were super friendly, helpful in assisting me in selecting a dish, and did an amazing job on food prep and portions.. Awesome experience and will be returning ? delicious bowl ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Rice Bowl
Mark Hardesty
Steak sandwich was extremely greasy. Did not care for it. Charlie's has a far better product.
Atmosphere: 5
Food: 2
Service: 5
Sabrina Harders
In the grand island store it seems like every time you go through the drive thru they don’t put something in your bowl and you almost have to go in and watch them make it. The young girl that works in there is rude and doesn’t want to hear about it. I am not a complainer but when you are paying over $15.00 for a rice bowl you expect everything in it. I will not be going back.
Food: 3
Service: 1
Brinn Rathjen
The man named Wade who works there is the absolute best. He always puts a smile on my face. He’s very good at his job and good at listening to what I want. He makes the best sandwiches.
Atmosphere: 5
Food: 5
Service: 5
224
Seems like each year smaller portions to no-fault of the branch, but definitely disappointed, resulting in less visits.
Atmosphere: 3
Food: 3
Service: 4
Jack Abrams
I did not like this kid named KAMRYN, he gave me a massive attitude and treated me with disgusting disrespect
The best Philly steak sandwich I have ever had !!! Friendly people good service I shall return
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
River Walker
The ingredients in my philly cheesesteak is pretty darn good but the bread is too flakey. If Pepperjax used better quality hoagie rolls they would be 5*. I mean not like Chubby's or Delasandro's mind you but could be one some of the best Cheesesteak's in the Midwest region if they fix that problem ?
Frank H
First time eating at a PepperJax Grill. Sandwiches were good. Fries were fantastic.
Ordered a Philly. It was very tasty. Down side it was very greasy. Fries were excellent. Floors were a little dirty. The men's room had a broken lock, so anyone could walk in on you..... staff was friendly.
Fantastic experience from start to finish. Brittany, Matt and Val were all fantastic hosts and chefs. They were very accommodating to food allergies and did a fantastic job of making us feel at home and valued. Highly recommended!!
Dietary restrictions: Gluten-friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Bowl
I absolutely hate giving poor reviews, but this time unfortunately they deserve it.
3 stars because when I first got there everything was running smoothly. The 4 kiddos highschool to college age were running it very efficiently. The 20 something with med length brown hair and a mustache could have run it by himself. He was on the grill and could have had the entire line through in 15 minutes. Kudos to that kiddo. Please give him a raise.
There were two guys on the grill the young lady was putting on toppings and dropping fries and the smaller statured 20 something kiddo was running the register. My husband was two family groups of people ahead of me.( Both with groups of 3)He got his rather quickly.
I don't know what changed but the good worker kiddo asked the guy in the back for help. He was my age in his 40 s. That's when everything service wise came to a halt. He looked at me and said something about "America, where a man can be a woman.". Number one that was extremely demeaning, as I am a woman.
Number 2. He had 3 of the kiddos go run the window and proceeded to CLEAN the grill! In the middle of a rush to a grill that wasn't that dirty. I have worked in food service my entire life. You never clean the grill in the middle of a rush as it will take the grill 20 minutes to warm back up again. This left the poor kiddo on the register to do fries and toppings and register.
It was 35 minutes from the time my husband sat down to when I did. And 15 minutes later, when we left, the people directly behind me were still at the counter.
Please. Give the efficient 20 something year old manager position and take the guy my age off it. I honestly couldn't tell if he was just nerodivrgent or purposely slow, rude, and inefficient.
3 stars because the 4 employees who cared were excellent.
It was a frustrating, and awkward situation to be in.
When I finally got my food, it was good.
Recommended dishes: Philly Cheesesteak
Great staff, always love PepperJax. My mother accidentally ordered from this store online instead of the St Joseph, MO store. They were able to give me credit for the order to use here in Missouri. Very friendly and understanding.
Atmosphere: 5
Food: 5
Service: 5
Cashier and staff were super friendly, helpful in assisting me in selecting a dish, and did an amazing job on food prep and portions.. Awesome experience and will be returning ? delicious bowl ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Rice Bowl
Steak sandwich was extremely greasy. Did not care for it. Charlie's has a far better product.
Atmosphere: 5
Food: 2
Service: 5
In the grand island store it seems like every time you go through the drive thru they don’t put something in your bowl and you almost have to go in and watch them make it. The young girl that works in there is rude and doesn’t want to hear about it. I am not a complainer but when you are paying over $15.00 for a rice bowl you expect everything in it. I will not be going back.
Food: 3
Service: 1
The man named Wade who works there is the absolute best. He always puts a smile on my face. He’s very good at his job and good at listening to what I want. He makes the best sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Seems like each year smaller portions to no-fault of the branch, but definitely disappointed, resulting in less visits.
Atmosphere: 3
Food: 3
Service: 4
I did not like this kid named KAMRYN, he gave me a massive attitude and treated me with disgusting disrespect
Atmosphere: 1
Food: 4
Service: 1
Excellent food, excellent service, clean atmosphere.
Restaurantji Recommends
The best Philly steak sandwich I have ever had !!! Friendly people good service I shall return
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
The ingredients in my philly cheesesteak is pretty darn good but the bread is too flakey. If Pepperjax used better quality hoagie rolls they would be 5*. I mean not like Chubby's or Delasandro's mind you but could be one some of the best Cheesesteak's in the Midwest region if they fix that problem ?
First time eating at a PepperJax Grill. Sandwiches were good. Fries were fantastic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Steak Philly, Sausage Philly
Could be cleaned a little better table was sticky windows dirty but customer service was great an food wonderful!
Kid-friendliness: My toddler had space to let out a little pint up energy an the staff didn't seem to mind
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Philly Cheesesteak, Steak, Fries
Ordered a Philly. It was very tasty. Down side it was very greasy. Fries were excellent. Floors were a little dirty. The men's room had a broken lock, so anyone could walk in on you..... staff was friendly.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Philly Cheesesteak, Fries
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