Ordered but waited forever for 2 orders of pretzel nuggets without salt, received the drinks first but waited almost 45mins for my order because they continued to give the unsalted pretzels to customers who ordered after me, the service was mediocre at best. I received a refund and a regular unsalted pretzel but I wouldn’t recommend going when it’s extremely busy.
Alycia
Manager was extremely rude and disrespectful. Was rude to the people in front of us just because he couldn't understand them due to them having an accent. Then was rude and condescending while taking our order. Will definitely never be coming back.
Cianna Milan
We had a disappointing experience at Auntie Anne’s last night. We ordered cinnamon pretzels and left, but I soon noticed a piece of hair stuck in one of the pretzels, which was disgusting. Despite this, we weren’t upset and came back to let the staff know politely.
As we were about to walk in, we saw the worker with his vape out, about to use it, which was extremely unprofessional. When we told him about the hair, he responded with a nasty attitude, saying, “So do you want another one or a refund?” in the rudest tone. We asked for another one and handed him the cup so he could at least see the issue, but without even looking, he threw it away dismissively.
As we were leaving, he and another coworker whispered something to each other and gave us dirty looks. The attitude and lack of professionalism were unacceptable, and this left a bad impression.
Food: 1
Service: 1
Shante Mckissick
The staff are amazing at this location (Bill) was great!!! Food & smoothies were just as awesome as the staff!!
Atmosphere: 5
Food: 5
Service: 5
Aubrey Wilde
Very small building, gets packed easily. Workers vape while on shift.
Atmosphere: 1
Food: 5
Service: 3
Jamie B.
Horrible customer service . Don’t recommend to anyone
I really don't like when kids are left to run the store. They didn't have whole pretzels up and told me it would be 10 min which was fine. When I got my pretzel, it was burnt at the bottom and crispy at the top because all they did was what this generation always do... they laughed and joked around and left the pretzels baking for too long. Then the place was a mess for no other customers but me to be in the store. Then to top it off, they didn't even have napkins out. I'm sure whoever runs this location doesn't care about none of that, as long as they make money
Atmosphere: 2
Food: 2
Service: 2
DeAnna Whittemore
Definitely has gone down hill over the years. In this new location it took forever! Had a full line, still a small cramped store front, three employees in the back with one young high school worker up front. I felt terrible for her! People were getting frustrated. Waited quite a bit for pretzels that were already made to bite into one and it taste like it’s been sitting there for quite a while… disappointed
Atmosphere: 1
Food: 1
Service: 1
Jackson Vandenberg
messed up a 1 item order. unkempt and dirty staff. they didn’t wash hands and i watched the woman making my food scratch the inside of her ear and then just cover her hands with gloves.
3 employees working but no customers being served. Not sure what the people who work here are even doing?
Tay Evers
Not sure why but the team members here are not friendly at all. You don't feel welcome coming in. You almost leave feeling like you've inconvenienced them by coming into their store...
TEvers
Not sure why but the team members here are not friendly at all. You don't feel welcome coming in. You almost leave feeling like you've inconvenienced them by coming into their store...
BLANCA GONZALEZ
I bought some pretzel bites and they were not fresh. They didn't taste the best.
Ordered but waited forever for 2 orders of pretzel nuggets without salt, received the drinks first but waited almost 45mins for my order because they continued to give the unsalted pretzels to customers who ordered after me, the service was mediocre at best. I received a refund and a regular unsalted pretzel but I wouldn’t recommend going when it’s extremely busy.
Manager was extremely rude and disrespectful. Was rude to the people in front of us just because he couldn't understand them due to them having an accent. Then was rude and condescending while taking our order. Will definitely never be coming back.
We had a disappointing experience at Auntie Anne’s last night. We ordered cinnamon pretzels and left, but I soon noticed a piece of hair stuck in one of the pretzels, which was disgusting. Despite this, we weren’t upset and came back to let the staff know politely.
As we were about to walk in, we saw the worker with his vape out, about to use it, which was extremely unprofessional. When we told him about the hair, he responded with a nasty attitude, saying, “So do you want another one or a refund?” in the rudest tone. We asked for another one and handed him the cup so he could at least see the issue, but without even looking, he threw it away dismissively.
As we were leaving, he and another coworker whispered something to each other and gave us dirty looks. The attitude and lack of professionalism were unacceptable, and this left a bad impression.
Food: 1
Service: 1
The staff are amazing at this location (Bill) was great!!! Food & smoothies were just as awesome as the staff!!
Atmosphere: 5
Food: 5
Service: 5
Very small building, gets packed easily. Workers vape while on shift.
Atmosphere: 1
Food: 5
Service: 3
Horrible customer service . Don’t recommend to anyone
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pretzel Nuggets Bucket
Jamba is in this location!
I really don't like when kids are left to run the store. They didn't have whole pretzels up and told me it would be 10 min which was fine. When I got my pretzel, it was burnt at the bottom and crispy at the top because all they did was what this generation always do... they laughed and joked around and left the pretzels baking for too long. Then the place was a mess for no other customers but me to be in the store. Then to top it off, they didn't even have napkins out. I'm sure whoever runs this location doesn't care about none of that, as long as they make money
Atmosphere: 2
Food: 2
Service: 2
Definitely has gone down hill over the years. In this new location it took forever! Had a full line, still a small cramped store front, three employees in the back with one young high school worker up front. I felt terrible for her! People were getting frustrated. Waited quite a bit for pretzels that were already made to bite into one and it taste like it’s been sitting there for quite a while… disappointed
Atmosphere: 1
Food: 1
Service: 1
messed up a 1 item order. unkempt and dirty staff. they didn’t wash hands and i watched the woman making my food scratch the inside of her ear and then just cover her hands with gloves.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
we picked up a pretzel full of hair today 🤢😡🤢😡
3 employees working but no customers being served. Not sure what the people who work here are even doing?
Not sure why but the team members here are not friendly at all. You don't feel welcome coming in. You almost leave feeling like you've inconvenienced them by coming into their store...
Not sure why but the team members here are not friendly at all. You don't feel welcome coming in. You almost leave feeling like you've inconvenienced them by coming into their store...
I bought some pretzel bites and they were not fresh. They didn't taste the best.
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