Cold Stone Creamery

Chocolate is about $40 per pound. Management decided not to publish their prices and surprise customers at checkout.

Food: 1

Terrible customer service. Kids there couldn’t help me identify pricing for the fudge. Pointed to where I could find it. Wasn’t there. Then was distracted in conversation amongst themself. Gal said I could pay at the end. I walked down to pay- different gal standing there counting - not acknowledging me at all. Then finally greeted me and asked me to wait. Then the girl tossed my chocolates on the counter to me. Then she rang me up. I finally knew the price of what I was buying- wouldn’t have bought it had I known the price ahead of time. Pay system took FOREVER.

Disappointed. Chocolate was average at best.

Atmosphere: 2

Food: 3

Service: 1

Excellent service and quality!!!

Very clean and very good work atmosphere! Got greeted with a smile as soon as I walked in.

Atmosphere: 5

Food: 5

Service: 5

ok, get ready for this, this cold stone brought me so much joy. the ice cream was incredible, but more importantly the service…THEY WERE SO AWESOME. so kind and helpful. omg go now.

Atmosphere: 5

Food: 5

Service: 5

Jason was the only person I saw working here at this location at the Nebraska Crossings Outlet, when my best friend and I stopped in there to have a treat. He was amazing!!! He helped every customer, didn't rush anyone, made suggestions, was very friendly, gave samples to people who wanted some, suggested getting a photo taken with the big bear.. which I did LOL. I even bought one of their dark chocolate truffles. Everything is so amazingly great tasting , and not a bad price . I would come back again and again if Jason was the one working. He made me feel like a customer not a number! An amazing asset to your company!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mint Mint Chocolate Chocolate Chip

Best place I've been to in a while, when I say this man is an ice cream enthusiast I MEAN IT!!!He was hyping me up, and was super friendly! Best food/desert place I've been :)

Atmosphere: 5

Food: 5

Service: 5

We went to this place yesterday with my family and the girl who served us very rudely and reluctantly. her because we are Hispanic and she gave us the cones

Atmosphere: 1

Service: 1

The ice cream was amazing. My granddaughter loved the BARBIE flavor, and the crew had great suggestions and they were so friendly. ??

They closed early. The sign said 6pm they were closed at 5:45. Not cool!

Kristy was very glad to serve us. The mango pineapple smoothie was so delicious too. My daughter got the cake batter shake and she loved that... Very great place to hang out when it gets warmer out too

Loved the cake batter shakes here, 10/10 would come again!

i come here everyday and the workers know my order by heart! stopping in again today

Great service for our group, awesome ice cream! Unless you like LOTS of ice cream, don't get the big size!

A large group of us visited the store this morning, Stephanie was the employee who served us. She was great! She was very knowledgeable & friendly. A few of those with us were quite inquisitive and had lots of questions, but Stephanie was super patient and kind. Some of us ordered chocolates, others orders ice cream, everything was delicious! We will definitely be back!