Cold Stone Creamery

Girls here are so friendly. We come in really close to closing time due to my work schedule but they always treat us so kindly. Ice cream is always fantastic and a great team behind it.

Atmosphere: 5

Food: 5

Service: 5

My cake does not look professional for the price I paid!

My family often gets cold stone in the evenings. We recently made a trip there and we got there 15 minutes Before close. We usually don’t cut it this close to close, But serving ice cream to three people doesn’t take more than a couple of minutes. I cannot believe the attitude I received from the staff for wanting to order ice cream 15 minutes before close. I’ve never seen anything like it actually. All three staff members that I encountered were extremely rude and very passive aggressive, making sure I knew how irritated they were. They stomped around and pouted. One of them even went in the back. I could see if we went in there, asking for a party of 20 to be served, but we got three small dishes of ice cream is all. We’ve been loyal customers for a long time, but after the service we received this last time, I don’t think we will ever return.

Atmosphere: 1

Food: 3

Service: 1

Usually a 10/10 experience and a big reason for that is because they give you a good amount of mixins for your ice cream but I came in recently about 20 min before close and ordered a quart size ice cream which gets four topping choices so I ask for one part KitKat and the rest red velvet cake and the lady gives me one piece of Kit Kat and three or four small pieces of cake which is the smallest amount of mixins I have ever gotten and made my ice cream very disappointing! idk if it was because she was new or because she was upset that it was busy 20 min before close but it wasn’t what I’m used to and I hope it doesn’t become a normal thing

Food: 4

Service: 4

Great service! Quick, efficient, clean, friendly. Overall, great experience!

Atmosphere: 5

Food: 5

Service: 5

We had a great experience at coldstone.
We came in to a full house, expected the line to take forever but they busted through with smiles on their faces.

Atmosphere: 5

Food: 5

Service: 5

First time going to a Cold Stone. The ice cream was good and they had a lot of options to choose from. You're able to pick you own combinations if you want. My family enjoyed it especially this little guy!

Atmosphere: 5

Food: 5

Service: 5

If I could give them less than one star I would. I waited in line for a half hour only to be told that my free 'Love It's card I finally made it to town to use was no good because it didn't have a signature on it. No Place to sign the card, expiration on the card, no signs anywhere, ridiculous. I gave them the ice cream back and left. What a horrible experience and way to treat customers. I'll never eat at a Cold Stone again Will do everything in my power to keep any friends or family from ever spending money with them.

EDIT: I received the card from the SOLSTICE GRAVEL GRINDER bicycle race in Beatrice Nebraska. It was NOT counterfeit. Maybe don't give these out to events if you're not going to stand behind them. I drove all the way from KANSAS for Pete's sake...

Atmosphere: 1

Food: 1

Service: 1

Andrea did an amazing job on our gender reveal cake and did it with such short notice!! Their cake and customer service is amazing

Atmosphere: 5

Food: 5

Service: 5

Live out of town and everytime we have come to town we like to stop for ColdStone and this location is always closed for something. Always….

Live out of town and everytime we have come to town we like to stop for ColdStone and this location is always closed for something. Always….

During my past visits I have always been treated very rudely they can never keep the special flavor of there ice cream that they Advertise in stock always get the comment "We don't know if we're gonna get any in and we don't care if we get any more in". That is not good for Customer service. It also shows piss poor management on their end, as well as piss Poor attitude of the staff. I don't see why people keep coming there unless they love the rude attitude. I sure don't I would rather go to scoops then cold stone creamy.

Atmosphere: 1

Food: 3

Service: 1

If you’re going to indulge yourself with fresh tasting, flavorful ice cream- this is the place to go. Worth the price!

Is this a joke??? The kid literally sold an older guy a portion of ice cream way smaller than the actual cup. FOR $7.00!? as if I'm spending $7.00 for a SAMPLE... What a joke of a deal. If you guys are now ripping people off, I will never come to your establishment again. What a joke! I used to come all the time

Atmosphere: 2

Food: 5

Service: 1

I am gluten free and heard the new owner properly trained staff on how to serve allergies/celiac. I went in today and was extremely impressed. Got to finally enjoy ice cream without getting sick. We will definitely be back. I hope they put together a list of the gluten free options so it's a little easier to choose but I'm just happy they are knowledgeable about it!!

Dietary restrictions: Gluten free win.

Atmosphere: 5

Food: 5

Service: 5