I’m really disappointed with how far this place has fallen off. This used to be my favorite spot for cupcakes, but the last few times I’ve visited, the quality just hasn’t been there. Several flavors—including the cherry cheesecake, wedding cake, and princess—were dry and lacked the moistness I used to love. The carrot cake was so soggy it tasted underdone.
What surprised me most was the owner’s response after I shared my feedback with an employee. She actually called me, but instead of trying to make it right, she told me nothing had changed with the recipe and maybe the ovens just needed calibrating. No offer to replace the cupcakes or even a simple apology. In my experience, a caring owner would have at least offered a refund or replacement to make things right.
Unfortunately, it doesn’t feel like customer satisfaction is a priority here anymore. My family and I will take our business elsewhere.
I decided to check and sure enough the owner changed around the time I started having a poor experience here. FYI, Maybe you are over mixing your batter and it’s not the oven.
Kim Baird
I’m really disappointed with how far this place has fallen off. This used to be my favorite spot for cupcakes, but the last few times I’ve visited, the quality just hasn’t been there. Several flavors—including the cherry cheesecake, wedding cake, and princess—were dry and lacked the moistness I used to love. The carrot cake was so soggy it tasted underdone.
What surprised me most was the owner’s response after I shared my feedback with an employee. She actually called me, but instead of trying to make it right, she told me nothing had changed with the recipe and maybe the ovens just needed calibrating. No offer to replace the cupcakes or even a simple apology. In my experience, a caring owner would have at least offered a refund or replacement to make things right.
Unfortunately, it doesn’t feel like customer satisfaction is a priority here anymore. My family and I will take our business elsewhere.
I decided to check and sure enough the owner changed around the time I started having a poor experience here. FYI, Maybe you are over mixing your batter and it’s not the oven.
Jen Jones
My wife and I got married in Lincoln and had this place do our wedding cake. It was to be two tiered, top tier blush color ombré to white and Butterbeer cake flavor and the bottom and navy blue ombré to white and all over clear glitter so some sparkle, and a lemon flavor. The ombres had no white it went from a muddy dark color or mauve to a brighter pink, both layers were Butterbeer flavor, and there was no glitter. I called after the delivered it on the day of our wedding to see if there was a way to fix it and explain this was not the way it was suppose to look and be and the manager on the phone who said she did the cake replied to me the bride “ what do you want us to do about it now sorry that you don’t like your cake” and then in the mail I got 10.00 check from them for the refund for the lack of glitter! We had 3 hours to my reception they could have fixed it. And should have refunded me for half for not getting the cake flavors correct. 10.00 insulting when you ruin the single most important part of the reception for the cake cutting. And the attitude when I called of hostility was gross. Brides beware!! Also the said that with them we get a smaller anniversary cake to make our one year, one year came and went and nothing not even a call to see if we would like it! Don’t make promises your company doesn’t plan on keeping. 360.00 down the drain! Don’t go here
Mary Wenzl
Ordered 4 dozen mini cupcakes for a special event. The cupcakes were FANTASTIC! Very moist and flavorful. I requested multiple different flavors. The guests raved at how pretty the cupcakes were as well as the taste. I was very impressed at how the cupcakes were packaged! I had 25 miles to travel to event, over rough roads, and all the cupcakes were still perfect upon arrival. Fantastic packaging. The Service placing the order was very good. I definitely recommend this company for an event you want to be extra special.
Jonathan W.
It was nice
Betty Butterfield
I always have to stop & get a few cupcakes when I’m on that side of town. They are the nicest people & the best cupcakes I have ever had! 🧁 😋
Paula Cohen
We are so happy that Cupcakes and More exists because our daughter is allergic to egg and they make a delicious, egg-free cake that is still fluffy and yummy!! It was a hit at her party!
Misha Y Goofy
Saved the day! Excellent!
Great quality, service and price.
Recommended
dougmore46
Recently had a wedding decided to give them a try 10 out of 10 would not recommend. They delivered them at wrong time so they sat out all day and were not fresh. Got blue velvet not red velvet cupcakes we ordered we didn’t get the cupcake stands we rented and we’re not set up like we payed for when asked about a refund they gave us a hard time and ended up refunding less then what was discussed
Atmosphere: 1
Food: 1
Service: 1
Chandra H
I’m not sure how so many people have had dry cakes from here! Mine have always been great. Good flavors and frostings/toppings too.
I’m not sure how so many people have had dry cakes from here! Mine have always been great. Good flavors and frostings/toppings too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake, Birthday Cake
Justine Yeo Bircher
I only wanted one cupcake and was recommended the white chocolate raspberry flavor. It was so good, and not as sweet as I thought, which I so appreciate. The girl who served me provided excellent customer service as well. There were about a dozen flavors available, so I'll definitely have to return to try the rest. ?
Atmosphere: 5
Food: 5
Service: 5
Linda Clark
I was desperate for cupcakes for my grand's graduation. He wanted birthday cake flavored cupcakes, he thought these were the best he ever had in his life. Picking up another half dozen for his 19th birthday today. This is now my family bakery for all occasions. Thank u Regina, for going out of your way and delivering them when I wasn't able to pick them up that day. You are truly an angel
Atmosphere: 5
Food: 5
Service: 5
Jessie Smith
My grandma would take me there. It's as cute as I remembered
Atmosphere: 5
Food: 5
Service: 5
Natalie McBeth
My grandma would take me there. It's as cute as I remembered
I’m really disappointed with how far this place has fallen off. This used to be my favorite spot for cupcakes, but the last few times I’ve visited, the quality just hasn’t been there. Several flavors—including the cherry cheesecake, wedding cake, and princess—were dry and lacked the moistness I used to love. The carrot cake was so soggy it tasted underdone.
What surprised me most was the owner’s response after I shared my feedback with an employee. She actually called me, but instead of trying to make it right, she told me nothing had changed with the recipe and maybe the ovens just needed calibrating. No offer to replace the cupcakes or even a simple apology. In my experience, a caring owner would have at least offered a refund or replacement to make things right.
Unfortunately, it doesn’t feel like customer satisfaction is a priority here anymore. My family and I will take our business elsewhere.
I decided to check and sure enough the owner changed around the time I started having a poor experience here. FYI, Maybe you are over mixing your batter and it’s not the oven.
I’m really disappointed with how far this place has fallen off. This used to be my favorite spot for cupcakes, but the last few times I’ve visited, the quality just hasn’t been there. Several flavors—including the cherry cheesecake, wedding cake, and princess—were dry and lacked the moistness I used to love. The carrot cake was so soggy it tasted underdone. What surprised me most was the owner’s response after I shared my feedback with an employee. She actually called me, but instead of trying to make it right, she told me nothing had changed with the recipe and maybe the ovens just needed calibrating. No offer to replace the cupcakes or even a simple apology. In my experience, a caring owner would have at least offered a refund or replacement to make things right. Unfortunately, it doesn’t feel like customer satisfaction is a priority here anymore. My family and I will take our business elsewhere. I decided to check and sure enough the owner changed around the time I started having a poor experience here. FYI, Maybe you are over mixing your batter and it’s not the oven.
My wife and I got married in Lincoln and had this place do our wedding cake. It was to be two tiered, top tier blush color ombré to white and Butterbeer cake flavor and the bottom and navy blue ombré to white and all over clear glitter so some sparkle, and a lemon flavor.
The ombres had no white it went from a muddy dark color or mauve to a brighter pink, both layers were Butterbeer flavor, and there was no glitter. I called after the delivered it on the day of our wedding to see if there was a way to fix it and explain this was not the way it was suppose to look and be and the manager on the phone who said she did the cake replied to me the bride “ what do you want us to do about it now sorry that you don’t like your cake” and then in the mail I got 10.00 check from them for the refund for the lack of glitter! We had 3 hours to my reception they could have fixed it. And should have refunded me for half for not getting the cake flavors correct. 10.00 insulting when you ruin the single most important part of the reception for the cake cutting. And the attitude when I called of hostility was gross. Brides beware!! Also the said that with them we get a smaller anniversary cake to make our one year, one year came and went and nothing not even a call to see if we would like it! Don’t make promises your company doesn’t plan on keeping. 360.00 down the drain! Don’t go here
Ordered 4 dozen mini cupcakes for a special event. The cupcakes were FANTASTIC! Very moist and flavorful. I requested multiple different flavors. The guests raved at how pretty the cupcakes were as well as the taste. I was very impressed at how the cupcakes were packaged! I had 25 miles to travel to event, over rough roads, and all the cupcakes were still perfect upon arrival. Fantastic packaging. The Service placing the order was very good. I definitely recommend this company for an event you want to be extra special.
It was nice
I always have to stop & get a few cupcakes when I’m on that side of town. They are the nicest people & the best cupcakes I have ever had! 🧁 😋
We are so happy that Cupcakes and More exists because our daughter is allergic to egg and they make a delicious, egg-free cake that is still fluffy and yummy!! It was a hit at her party!
Saved the day! Excellent! Great quality, service and price. Recommended
Recently had a wedding decided to give them a try 10 out of 10 would not recommend. They delivered them at wrong time so they sat out all day and were not fresh. Got blue velvet not red velvet cupcakes we ordered we didn’t get the cupcake stands we rented and we’re not set up like we payed for when asked about a refund they gave us a hard time and ended up refunding less then what was discussed
Atmosphere: 1
Food: 1
Service: 1
I’m not sure how so many people have had dry cakes from here! Mine have always been great. Good flavors and frostings/toppings too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake, Birthday Cake
Restaurantji Recommends
I’m not sure how so many people have had dry cakes from here! Mine have always been great. Good flavors and frostings/toppings too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake, Birthday Cake
I only wanted one cupcake and was recommended the white chocolate raspberry flavor. It was so good, and not as sweet as I thought, which I so appreciate. The girl who served me provided excellent customer service as well. There were about a dozen flavors available, so I'll definitely have to return to try the rest. ?
Atmosphere: 5
Food: 5
Service: 5
I was desperate for cupcakes for my grand's graduation. He wanted birthday cake flavored cupcakes, he thought these were the best he ever had in his life. Picking up another half dozen for his 19th birthday today. This is now my family bakery for all occasions. Thank u Regina, for going out of your way and delivering them when I wasn't able to pick them up that day. You are truly an angel
Atmosphere: 5
Food: 5
Service: 5
My grandma would take me there. It's as cute as I remembered
Atmosphere: 5
Food: 5
Service: 5
My grandma would take me there. It's as cute as I remembered
Atmosphere: 5
Food: 5
Service: 5
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