Picking up an order for a customer. There was no signs for pick up location, went to order counter, but told me to stand by the soda they would take care of me the order was still being made. I wanted them bag it and move over behind the register. Then watched 4 employees get oblong their phone while 3 were still working. Didnt get acknowledged again until the women at the register got a sec. My order had been sitting there for 5 min. Very poor customer service. Will be avoiding orders to this location.
Atmosphere: 1
Service: 1
Sam Taylor
Haven’t even tried it yet but writing this review. James was in, and noticed it was my first time there. Made sure lunch was on them and told me to come back in again. Rest assured, I’ll definitely be back. Thanks, James and team!!
Atmosphere: 5
Food: 5
Service: 5
Neil Addams
Good food and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Zchodae White
Placed a delivery order and when it arrived only two out of the three sandwiches were delivered. I understand mistakes happen my issue is with the customer service I received when I called. Rude, sarcastic, no solution given I had to ask to get a refund. Ridiculous.
Mike Lautenschlager
Best sandwich!
Rebecca Freer
Stopped in tonight and they were pretty busy. Seemed to be newer staff, but (what I assume to be) the manager did a great job at training the other employees “on the fly”. Keep up the great work; food service isn’t always fun or easy!
David McAninch
First. What looked like the restaurant's managers (based of their fancy JMs branded jackets) taking up 2 separate tables during the lunch rush with their laptops doing some sort of training is kind of awkward. let them do that from home or in the back. this is the only reason I give atmosphere 2 stars.
Other than that. Food and service was Great. its Jersey Mikes its going to take about 10 minutes for them to cook your food and your food is going to taste better for it. The other reviews that complain about it are actually kind of sad when you think about it. they are so accustomed to warm food that has been cooked in a microwave that the idea of cooking food properly doesn't even come into play in their experience.
Also this specific location is one of the few restaurant's, not just JMs, that knows that when cooking a Philly you chop up the onions so as to not have long stringy onions slithering out of the sandwich as you take a bite. It is for this reason alone that I routinely return to this location.
computersales
The people that work at this location are always very friendly. The food is consistently good.
Darrell
Rude employees I went in to place my order for several sandwiches but ended up walking out with nothing I refuse to spend money where customer service is this unprofessional
First time at a Jersey Mikes. Hate to say, but the ad campaign sold me. Saw they had a Chicken Bacon Ranch on the menu, and was excited to try their unique "hot grill" aspect not available at most sub shops. Unfortunately, the experience was sub par. Sandwich took about 10 minutes or more to come out, and when I got it the "chicken" was hard and chewy, and didn't resemble anything I'd call chicken. It's more like a quick steak frozen puck you get from the frozen section at the grocery store. Hate to give Subway props for anything, but at least their chicken resembles chicken... What a low bar.
Sad I passed up PepperJax for this.
The chocolate chunk cookie was the most positive aspect of my meal here.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Cookie
Deanna Meyers
The food is fine, most of the employees are rude. Had to ask the slicer to repeat something and it was yelled at me. Was also yelled at to get toppings by her and another employee had to tell her to be nice. People like that should not be working in customer service if you yell at hard of hearing individuals.
Atmosphere: 1
Food: 3
Service: 1
Anastasia Splittgerber
This team today was awesome! Super fast paced and had a great system in place to keep the customers moving! Great job guys 💪
Atmosphere: 5
Food: 5
Service: 5
Matt Murray
Quick stop for food on an airplane.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Turkey Club
Samantha Cochran
I usually don't leave reviews but I was in shock how rude the employees were. I came in at 5:20 and they acted like I was an inconvenience that they had to come up from the back and work. Looking at the reviews it's normal behavior, the food is good but I won't support a business that accepts that kind of behavior in their employees.
Sandwich I like is a limited time
Atmosphere: 4
Food: 4
Service: 4
Picking up an order for a customer. There was no signs for pick up location, went to order counter, but told me to stand by the soda they would take care of me the order was still being made. I wanted them bag it and move over behind the register. Then watched 4 employees get oblong their phone while 3 were still working. Didnt get acknowledged again until the women at the register got a sec. My order had been sitting there for 5 min. Very poor customer service. Will be avoiding orders to this location.
Atmosphere: 1
Service: 1
Haven’t even tried it yet but writing this review. James was in, and noticed it was my first time there. Made sure lunch was on them and told me to come back in again. Rest assured, I’ll definitely be back. Thanks, James and team!!
Atmosphere: 5
Food: 5
Service: 5
Good food and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Placed a delivery order and when it arrived only two out of the three sandwiches were delivered. I understand mistakes happen my issue is with the customer service I received when I called. Rude, sarcastic, no solution given I had to ask to get a refund. Ridiculous.
Best sandwich!
Stopped in tonight and they were pretty busy. Seemed to be newer staff, but (what I assume to be) the manager did a great job at training the other employees “on the fly”. Keep up the great work; food service isn’t always fun or easy!
First.
What looked like the restaurant's managers (based of their fancy JMs branded jackets) taking up 2 separate tables during the lunch rush with their laptops doing some sort of training is kind of awkward. let them do that from home or in the back. this is the only reason I give atmosphere 2 stars.
Other than that. Food and service was Great. its Jersey Mikes its going to take about 10 minutes for them to cook your food and your food is going to taste better for it. The other reviews that complain about it are actually kind of sad when you think about it. they are so accustomed to warm food that has been cooked in a microwave that the idea of cooking food properly doesn't even come into play in their experience.
Also this specific location is one of the few restaurant's, not just JMs, that knows that when cooking a Philly you chop up the onions so as to not have long stringy onions slithering out of the sandwich as you take a bite. It is for this reason alone that I routinely return to this location.
The people that work at this location are always very friendly. The food is consistently good.
Rude employees I went in to place my order for several sandwiches but ended up walking out with nothing I refuse to spend money where customer service is this unprofessional
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
First time at a Jersey Mikes. Hate to say, but the ad campaign sold me. Saw they had a Chicken Bacon Ranch on the menu, and was excited to try their unique "hot grill" aspect not available at most sub shops. Unfortunately, the experience was sub par. Sandwich took about 10 minutes or more to come out, and when I got it the "chicken" was hard and chewy, and didn't resemble anything I'd call chicken. It's more like a quick steak frozen puck you get from the frozen section at the grocery store. Hate to give Subway props for anything, but at least their chicken resembles chicken... What a low bar.
Sad I passed up PepperJax for this.
The chocolate chunk cookie was the most positive aspect of my meal here.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Cookie
The food is fine, most of the employees are rude. Had to ask the slicer to repeat something and it was yelled at me. Was also yelled at to get toppings by her and another employee had to tell her to be nice. People like that should not be working in customer service if you yell at hard of hearing individuals.
Atmosphere: 1
Food: 3
Service: 1
This team today was awesome! Super fast paced and had a great system in place to keep the customers moving! Great job guys 💪
Atmosphere: 5
Food: 5
Service: 5
Quick stop for food on an airplane.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Turkey Club
I usually don't leave reviews but I was in shock how rude the employees were.
I came in at 5:20 and they acted like I was an inconvenience that they had to come up from the back and work.
Looking at the reviews it's normal behavior, the food is good but I won't support a business that accepts that kind of behavior in their employees.
Atmosphere: 1
Food: 3
Service: 1
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