Slowest, most incompetent staff imaginable! IF you can get someone to take your order... I don't order on the kiosk...not my job... it's going to end up wrong 90% of the time. Maybe if any of the staff could speak English, it'd help. Go to another location, no matter how close this one is for you!
Atmosphere: 2
Food: 4
Service: 1
Linda Day
I pre-ordered a fish meal with extra ice. When I received the meal, the fries were cold so I asked for new ones. They made me park out at the side to wait. My drink had so much ice, I couldn't even get the straw in the cup. I finally got my order. The fries were 1/2 filled and the fish was jumbled. See picture.
Luke Vonder
Worker is terrible girl taking the orders wouldn’t take my order order
Atmosphere: 1
Food: 1
Service: 1
R Seybold
Breakfast was good and Dawn at the drive through was very friendly. We did get the wrong breakfast sandwich, but it was still good.
Atmosphere: 5
Food: 5
Service: 4
Khaled Tambwe
I visited the McDonald’s at 6500 O St, Lincoln NE around 3:50 AM. When I tried to order a snack wrap at the drive-thru, the employee said she couldn’t hear me and then told me to “have a good night” and leave. When I spoke with the manager, he gave me the name Michelle. If there isn’t actually a Michelle working there, then both the staff and manager need proper customer service training, because that would mean they aren’t being honest with customers. The manager rushed me instead of listening to what happened, and the whole interaction felt disrespectful and unprofessional. I’ve never been treated like that at any restaurant or fast-food restaurant before. Because of this, I won’t be coming back to this location and I won’t recommend it to anyone. I’m leaving this feedback so it hopefully gets addressed and doesn’t happen to other customers.
Atmosphere: 1
Service: 1
Trevyn Falk
the lady was so rude at the front window absolutely terrible
Atmosphere: 1
Food: 1
Service: 1
Shutta Dafuqup
It's a McDonald's you get what you pay for
Atmosphere: 5
Food: 3
Service: 4
MARSHA BUSSE
McRib is back!
Atmosphere: 4
Food: 4
Service: 4
Ken Bowland
Slowbto order nessednup order multiple visits.
Atmosphere: 2
Food: 3
Service: 2
Dene Pelster
Please don’t go to this location. The customer service is not good and the manager will argue with you even if she is wrong. When they hand you the food they can’t even say hello and act like the customer is an inconvenience. Save yourself a lot of frustrations and just go to a different location.
I’ve come to this McDonald’s several times, and every single time, the lady working in the drive-thru is incredibly rude. Her tone is always harsh and impatient, like she’s annoyed just to take your order. She constantly rushes people, cutting you off before you can even finish speaking, and if you try to clarify your order, she snaps back with attitude. The last few times I’ve been here, she’s even used foul language at me.
Food: 3
Service: 1
Savannah
I come in this location regularly around lunch time and I have never been failed. The staff clearly work very hard, they get my orders correct, everything is always perfect and fresh. :)
Atmosphere: 5
Food: 5
Service: 5
Ben Newcomb
Every time I come here at night, no matter what time it it they tell me their system is restarting and they can't take my order. I think the night crew just doesn't want to work at this point. Their system doesn't restart at 1 and 2 and 4 am.
Atmosphere: 1
Food: 1
Service: 1
Savannah Davidow
I wish I could give 0 stars. Had the most horrible experience. Ordered ahead on the app and when we got to the window to pickup our food at the drive thru the guy said he cleared our order cuz there was too many and asked what we had ordered. We told him and he came back with a completely random bag of food, he asked if I wanted Diet Coke or regular coke then proceeded to give me dr. Pepper. We decided to park and go inside to tell someone this was not the food we ordered. The lady packaging the food snatched the bag from us AND HANDED IT OUT THE DRIVE THRU WINDOW TO ANOTHER CAR. we had literally already opened the sandwiches and touched everything but she gave it to another customer. This is illegal. We never got our food btw. Will never go back.
Tom
Went through drive through they forgot two things from my order, went inside to get it fixed had to wait 20 minutes for them to fix it and they messed up what I asked them to fix
Slowest, most incompetent staff imaginable! IF you can get someone to take your order... I don't order on the kiosk...not my job... it's going to end up wrong 90% of the time. Maybe if any of the staff could speak English, it'd help. Go to another location, no matter how close this one is for you!
Atmosphere: 2
Food: 4
Service: 1
I pre-ordered a fish meal with extra ice. When I received the meal, the fries were cold so I asked for new ones. They made me park out at the side to wait. My drink had so much ice, I couldn't even get the straw in the cup. I finally got my order. The fries were 1/2 filled and the fish was jumbled. See picture.
Worker is terrible girl taking the orders wouldn’t take my order order
Atmosphere: 1
Food: 1
Service: 1
Breakfast was good and Dawn at the drive through was very friendly. We did get the wrong breakfast sandwich, but it was still good.
Atmosphere: 5
Food: 5
Service: 4
I visited the McDonald’s at 6500 O St, Lincoln NE around 3:50 AM. When I tried to order a snack wrap at the drive-thru, the employee said she couldn’t hear me and then told me to “have a good night” and leave.
When I spoke with the manager, he gave me the name Michelle. If there isn’t actually a Michelle working there, then both the staff and manager need proper customer service training, because that would mean they aren’t being honest with customers.
The manager rushed me instead of listening to what happened, and the whole interaction felt disrespectful and unprofessional. I’ve never been treated like that at any restaurant or fast-food restaurant before.
Because of this, I won’t be coming back to this location and I won’t recommend it to anyone. I’m leaving this feedback so it hopefully gets addressed and doesn’t happen to other customers.
Atmosphere: 1
Service: 1
the lady was so rude at the front window absolutely terrible
Atmosphere: 1
Food: 1
Service: 1
It's a McDonald's you get what you pay for
Atmosphere: 5
Food: 3
Service: 4
McRib is back!
Atmosphere: 4
Food: 4
Service: 4
Slowbto order nessednup order multiple visits.
Atmosphere: 2
Food: 3
Service: 2
Please don’t go to this location. The customer service is not good and the manager will argue with you even if she is wrong. When they hand you the food they can’t even say hello and act like the customer is an inconvenience. Save yourself a lot of frustrations and just go to a different location.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
I’ve come to this McDonald’s several times, and every single time, the lady working in the drive-thru is incredibly rude. Her tone is always harsh and impatient, like she’s annoyed just to take your order. She constantly rushes people, cutting you off before you can even finish speaking, and if you try to clarify your order, she snaps back with attitude. The last few times I’ve been here, she’s even used foul language at me.
Food: 3
Service: 1
I come in this location regularly around lunch time and I have never been failed. The staff clearly work very hard, they get my orders correct, everything is always perfect and fresh. :)
Atmosphere: 5
Food: 5
Service: 5
Every time I come here at night, no matter what time it it they tell me their system is restarting and they can't take my order. I think the night crew just doesn't want to work at this point. Their system doesn't restart at 1 and 2 and 4 am.
Atmosphere: 1
Food: 1
Service: 1
I wish I could give 0 stars. Had the most horrible experience. Ordered ahead on the app and when we got to the window to pickup our food at the drive thru the guy said he cleared our order cuz there was too many and asked what we had ordered. We told him and he came back with a completely random bag of food, he asked if I wanted Diet Coke or regular coke then proceeded to give me dr. Pepper. We decided to park and go inside to tell someone this was not the food we ordered. The lady packaging the food snatched the bag from us AND HANDED IT OUT THE DRIVE THRU WINDOW TO ANOTHER CAR. we had literally already opened the sandwiches and touched everything but she gave it to another customer. This is illegal. We never got our food btw. Will never go back.
Went through drive through they forgot two things from my order, went inside to get it fixed had to wait 20 minutes for them to fix it and they messed up what I asked them to fix
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