Let's start with their decision to remove the rapid pickup lane. Now I have to wait behind everyone placing their orders, even though I planned ahead and did it online. Then, even on a slow day, it takes FOREVER to get through the line and they nearly ignore you at the window. Finally, they routinely forget items from the order even though they are checked off the receipt. Only reason that I continue going is I got suckered into the annual Sip club membership. Never again.
Atmosphere: 3
Food: 3
Service: 1
Alex S
I was pleasantly surprised by the taste at Panera Bread. I especially want to highlight their broccoli soup, which is definitely worth trying. Their fresh bread and the sandwiches with avocado and chicken are also just great. However, there are some downsides: sometimes the sandwiches might lack ingredients, and occasionally the tables and floors aren’t very clean, which somewhat spoils the atmosphere.
Atmosphere: 3
Food: 4
Service: 3
Elaine Wagener
Friendly people excellent management.
Atmosphere: 5
Food: 5
Service: 5
corrine frodermann
Not sure why they call it rapid pick up when they close the rapid pick up lane. Waiting for 10-15 min for my food when it’s been ready for 5 so it was cold. Not impressed.
Atmosphere: 3
Food: 4
Service: 2
Mohamad ali
They’re always out of bread bowls. They’re always out of chili so I don’t understand why we’re open from 7 to 8 if we’re always out of chili and bread, bowls and almost all the soups by 7:30 then the employees laugh when I tell them are you really out of all the soups? Clowns never goin back!
Cece Serna
Went to get a quick bite before work, mind you I went with plenty of time but ended up locked in the drive thru for over forty minutes which made me late. And I did not even get what I ordered
Beverly Marcello
I went in and ordered half of chicken pesto dip sandwich and a small side (cup) of mac and cheese, but the person who took my order (Victor) rang those items separately instead of a YP2 combo without giving me the discount, therefore overcharging me by $2.40. While it's true that he asked me if I wanted a you pick two items combo, I told him I was new to Panera and didn't know what that meant, but he kept quiet and went ahead and rang my order separately without giving me the discount. I felt like he took advantage of my gullability and overcharged me $2.4 more without giving me the discount I was entitled to. And when I went back to the store he only gave me $1.30 instead of $2.40. I asked this gentleman what his name was and he said Victor and advised me he was the general manager.
I should also mention that this gentleman was sitting at a computer in the back of the store when I first got to the register, and after a few minutes passed I cleared my throat loudly for him to hear me and that drew his attention. He started playing with his hair as if arranging it into a ponytail, then put a hat on and eventually headed to the register to take my order, but when he got to the register, he didn't even greet me or say sorry for the wait. I couldn't help but think that he needed some grooming, especially for working in food service. His general appearance was unkept, with a beard that looked of uneven length featuring sticking out beard hairs and gaps in the beard. You'd think that a more upscale casual fast food place like Panera Bread would hold employees at stricter standards of grooming and hygiene, but apparently not, at least not at this store.
Victor then proceeded to handle my cash transaction and then headed to the kitchen area where he poored some soup in a cup and laid it on the counter without washing his hands. I was shocked that he didn't wash his hands after running his fingers through his hair and handling cash before proceeding to poor soup into a bowl. Also when he handed me the change, I caught a whiff of body odor coming from his direction which totally killed my appetite. Aren't food service employees supposed to shower?
After about 20 minutes of waiting for my order, a lady employee wearing glasses emerged from the kitchen in a rush, dropped an order on the counter without making eye contact or saying a word to me, then turned around and rushed back to the kitchen. I checked the order and indeed it was mine.
In those approx. 20 minutes as I was waiting for my order, I noticed that none of the employees working in the kitchen were wearing hats. There was a white/caucasian gentleman right behind the counter where the food is placed when it's ready, his hair was disheveled and messy and he also was not wearing a hat or hair net. His hair and general appearance looked like he had just rolled out of bed even though it was 5pm, and displayed an attitude that he did not want to be there. He was walking around fiddling with his hair while looking up at the screens and then going back to assembling orders and handling sandwiches.
When I got home I looked up what you pick two items combo meant and realized I was overcharged $2.40 by ringing my order separately instead of into a combo so I didn't get the benefit of the discount. I went back to the store and asked for a you pick two discount but instead of giving me $2.40, Victor only gave me $1.30. He did not even give me the receipt back. The only reason I have the receipt uploaded here is because I took a photo of it.
I felt shortchanged, mistreated, and ripped off and called customer service but they couldn't help me since this was a cash transaction so I had to return to the store.
After this terrible experience, I'm determined that Panera will never get my business.
Atmosphere: 1
Food: 1
Service: 1
Benjamin Hoffmann
Expensive for what you get, so not an all the time place!
Atmosphere: 4
Food: 5
Service: 3
Jeremiah
Nice restaurant very clean, organized, and quick with the food.
Atmosphere: 4
Food: 5
Service: 5
Svyatoslav Brychka
Takes 10 years to get a fountain drink through the drive through
Food is usually good but i generally do not understand what takes this place so long. “Rapid pickup” takes 30 minutes
Vega Carlson
We were in the drive through for 35 minutes.
Service: 1
Cindy Ortega
Went by for a “quick” lunch in the drive thru; and to my surprise I was literally in line for 30 minutes! Not sure why they call it Fast Food when they take FOREVER! Very disappointed! $15 for a half full container of salad with half of the listed ingredients listed! ? I demand a refund!
Atmosphere: 1
Food: 1
Service: 1
Marty Nelson
The chicken salad sandwich is the best. Good service
Barry Holbrook
I went to Panera at 12:00 on a Wednesday. The restaurant was busy but not overly busy. I placed my order at 12:05. And waited 40 minutes and still no food. People were standing around waiting for their food for 30 plus minutes. My food finally arrived in the window and my pager went off. They put the food in the window and shouted out what it was and someone else took my sandwich that I'd waited 45 minutes for. I do not recommend ever going to this Panera on 27th Street in Lincoln. Poor management, poor service
Let's start with their decision to remove the rapid pickup lane. Now I have to wait behind everyone placing their orders, even though I planned ahead and did it online. Then, even on a slow day, it takes FOREVER to get through the line and they nearly ignore you at the window. Finally, they routinely forget items from the order even though they are checked off the receipt. Only reason that I continue going is I got suckered into the annual Sip club membership. Never again.
Atmosphere: 3
Food: 3
Service: 1
I was pleasantly surprised by the taste at Panera Bread. I especially want to highlight their broccoli soup, which is definitely worth trying. Their fresh bread and the sandwiches with avocado and chicken are also just great. However, there are some downsides: sometimes the sandwiches might lack ingredients, and occasionally the tables and floors aren’t very clean, which somewhat spoils the atmosphere.
Atmosphere: 3
Food: 4
Service: 3
Friendly people excellent management.
Atmosphere: 5
Food: 5
Service: 5
Not sure why they call it rapid pick up when they close the rapid pick up lane. Waiting for 10-15 min for my food when it’s been ready for 5 so it was cold. Not impressed.
Atmosphere: 3
Food: 4
Service: 2
They’re always out of bread bowls. They’re always out of chili so I don’t understand why we’re open from 7 to 8 if we’re always out of chili and bread, bowls and almost all the soups by 7:30 then the employees laugh when I tell them are you really out of all the soups? Clowns never goin back!
Went to get a quick bite before work, mind you I went with plenty of time but ended up locked in the drive thru for over forty minutes which made me late. And I did not even get what I ordered
I went in and ordered half of chicken pesto dip sandwich and a small side (cup) of mac and cheese, but the person who took my order (Victor) rang those items separately instead of a YP2 combo without giving me the discount, therefore overcharging me by $2.40. While it's true that he asked me if I wanted a you pick two items combo, I told him I was new to Panera and didn't know what that meant, but he kept quiet and went ahead and rang my order separately without giving me the discount. I felt like he took advantage of my gullability and overcharged me $2.4 more without giving me the discount I was entitled to. And when I went back to the store he only gave me $1.30 instead of $2.40. I asked this gentleman what his name was and he said Victor and advised me he was the general manager.
I should also mention that this gentleman was sitting at a computer in the back of the store when I first got to the register, and after a few minutes passed I cleared my throat loudly for him to hear me and that drew his attention. He started playing with his hair as if arranging it into a ponytail, then put a hat on and eventually headed to the register to take my order, but when he got to the register, he didn't even greet me or say sorry for the wait. I couldn't help but think that he needed some grooming, especially for working in food service. His general appearance was unkept, with a beard that looked of uneven length featuring sticking out beard hairs and gaps in the beard. You'd think that a more upscale casual fast food place like Panera Bread would hold employees at stricter standards of grooming and hygiene, but apparently not, at least not at this store.
Victor then proceeded to handle my cash transaction and then headed to the kitchen area where he poored some soup in a cup and laid it on the counter without washing his hands. I was shocked that he didn't wash his hands after running his fingers through his hair and handling cash before proceeding to poor soup into a bowl. Also when he handed me the change, I caught a whiff of body odor coming from his direction which totally killed my appetite. Aren't food service employees supposed to shower?
After about 20 minutes of waiting for my order, a lady employee wearing glasses emerged from the kitchen in a rush, dropped an order on the counter without making eye contact or saying a word to me, then turned around and rushed back to the kitchen. I checked the order and indeed it was mine.
In those approx. 20 minutes as I was waiting for my order, I noticed that none of the employees working in the kitchen were wearing hats. There was a white/caucasian gentleman right behind the counter where the food is placed when it's ready, his hair was disheveled and messy and he also was not wearing a hat or hair net. His hair and general appearance looked like he had just rolled out of bed even though it was 5pm, and displayed an attitude that he did not want to be there. He was walking around fiddling with his hair while looking up at the screens and then going back to assembling orders and handling sandwiches.
When I got home I looked up what you pick two items combo meant and realized I was overcharged $2.40 by ringing my order separately instead of into a combo so I didn't get the benefit of the discount. I went back to the store and asked for a you pick two discount but instead of giving me $2.40, Victor only gave me $1.30. He did not even give me the receipt back. The only reason I have the receipt uploaded here is because I took a photo of it.
I felt shortchanged, mistreated, and ripped off and called customer service but they couldn't help me since this was a cash transaction so I had to return to the store.
After this terrible experience, I'm determined that Panera will never get my business.
Atmosphere: 1
Food: 1
Service: 1
Expensive for what you get, so not an all the time place!
Atmosphere: 4
Food: 5
Service: 3
Nice restaurant very clean, organized, and quick with the food.
Atmosphere: 4
Food: 5
Service: 5
Takes 10 years to get a fountain drink through the drive through
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Food is usually good but i generally do not understand what takes this place so long. “Rapid pickup” takes 30 minutes
We were in the drive through for 35 minutes.
Service: 1
Went by for a “quick” lunch in the drive thru; and to my surprise I was literally in line for 30 minutes! Not sure why they call it Fast Food when they take FOREVER! Very disappointed! $15 for a half full container of salad with half of the listed ingredients listed! ? I demand a refund!
Atmosphere: 1
Food: 1
Service: 1
The chicken salad sandwich is the best. Good service
I went to Panera at 12:00 on a Wednesday. The restaurant was busy but not overly busy. I placed my order at 12:05. And waited 40 minutes and still no food. People were standing around waiting for their food for 30 plus minutes. My food finally arrived in the window and my pager went off. They put the food in the window and shouted out what it was and someone else took my sandwich that I'd waited 45 minutes for.
I do not recommend ever going to this Panera on 27th Street in Lincoln. Poor management, poor service
Atmosphere: 1
Food: 1
Service: 1
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