The 411 Restaurant and Lounge

Great food and amazing service.

Atmosphere: 5

Food: 5

Service: 5

We used to really love it here not so much anymore. Three of us went for breakfast. The eggs tasted really weird almost like they were bad and were so salty. The fruit was slimy. All the water glasses had little black bits stuck to the inside and 2/3 of the silverware was dirty. Service was good and attentive. Probably won’t be back after that. For almost $70 for three breakfasts I’d expect everything to be excellent.

Atmosphere: 4

Food: 1

Service: 4

Dining here was an absolute pleasure. The service was impeccable—every staff member we interacted with was friendly and knowledgeable. The food was superb, offering a perfect balance of creativity and traditional flavors. The restaurant’s ambiance was cozy and intimate, ideal for a romantic dinner or a gathering with friends. I highly recommend it to anyone looking for a top-tier dining experience.

Atmosphere: 5

Food: 5

Service: 5

Excellent food and drinks. Great little restaurant with some unique dishes! Amazing service!

Atmosphere: 5

Food: 5

Service: 5

Changing my review took my wife here for her birthday this afternoon. Sat down at the bar and the lady behind the bar didn’t acknowledge us. We were the only ones up there. Waited for 15 min and even walked up close to her to look at the beers on tap and she didn’t even look up from her workstation so we turned around and walked out. It’s really sad because this place has true potential if the owner can just get the customer service fixed.

Atmosphere: 2

Food: 4

Service: 1

During our annual road trip from Northwest Iowa to Boulder, we decided to stop in Norfolk again, having enjoyed the town's charm the previous year. Although the restaurant we visited last time was closed, we were fortunate to find The 411 open, and it turned out to be a fantastic discovery.

Traveling with our dog, we always look for places with outdoor seating. While The 411 has a limited number of patio tables, it worked out perfectly for our lunch visit. The menu is diverse, offering something for everyone, including kid-friendly options. The banana nut bread French toast was a standout dish; sweet, rich, and truly memorable.

The staff were friendly and welcoming, making the overall experience relaxed and enjoyable. If you find yourself near Norfolk, be sure to stop by. The 411 provides excellent food and genuine small-town hospitality in equal measure.

Atmosphere: 5

Food: 5

Service: 5

Traveled for work to Norfolk, was there 3 days and that was the only restaurant I visited the whole time spent there. Food and service was very impressive, owner is very pleasant and welcoming. Will highly recommend this restaurant. Loved the salmon, vegetables was delicious. The banana French toast was superb 👌🏾

Service was great and we didn't have to sit in the corner! But I called ahead to make sure that we were not sitting in the corner.

If you’re in Norfolk and craving a legit, perfectly cooked burger, 411 Restaurant is where you need to be. I’ve tried burgers all over town, and nothing compares to what they’re serving up here.

The real standout? They actually know how to cook a proper medium rare burger—something surprisingly hard to find. Most places either undercook it or turn it into a hockey puck. But at 411, they nail that perfect pink center every time. Juicy, flavorful, and seasoned just right.

The ingredients are fresh, the buns hold up without getting soggy, and the toppings are spot on without overpowering the patty itself. Whether you’re going classic or trying one of their specialty burgers, you can taste the difference.

Service is always friendly, and the atmosphere is laid-back and clean. It’s clear they take pride in their food, and it shows.

Bottom line: If you’re serious about burgers, skip the chains and head to 411. Best in town—no question.

I got the 10oz sirloin, and it was barely seasoned and very tough even for a sirloin. My mashed potatoes were cold. My Fiancée got the Bison burger. It was also barely seasoned. She got a side of fries and they tasted like they had been sitting out for a while, not very hot and not crunchy at all. Drinks however, were fantastic, just took a long time to get.

First Timers! Food was Yum! Outdoor dining was wonderful Service was very nice. Recommend!

Great food and great vibe. Not cheap though and would question value for money. Took more than 45min to get food. They said they were busy, but lots of empty tables around us. This was for lunch on Mother's Day and they had not prepared any type of special Mother's Day menu item which seems like it would have been an obvious thing to do. 2 people in our group had ordered salmon (which I highly recommend) but waitress had to come back and tell us they only had 1 left so somebody would have to change. I get it, these things happen, but it shows lack of being prepared for Mother's Day lunch. Food was amazing though.

All I can say is that I wish I would have read the reviews before driving an hour to celebrate our anniversary. Our reservations were at 6, didn't get food until 6:50. There was just two people in our party. Restaurant wasn't full by any means.
I had the salmon which was the smallest portion I've ever seen, literally three bites worth. There was three pieces of over cooked asparagus and squash with it, oh and a handful of pearl onions. My spouse had the flavorless ribeye that was overcooked along with some baby bakers that tasted like they sat overnight in a refrigerator. Lastly, someone needs to tell the waitresses when people are ready to pay(waited 15 minutes to get the ticket) don't be refilling water glasses, let the other wait staff do that.
Overpriced, with slow kitchen that needs to brush up on culinary skills, and wait staff that was very friendly but didn't manage their time.
P.S.. we hit fast food restaurant on the way home, best decision of the night.

The restaurant is a nice atmosphere. However, they were out of steaks and about half the menu items the night we ordered, including the filet dinner I ordered. I tried two other options, but they were out. Finally the waiter suggested they did have halibut as a last resort. The orders took a while and the food was just so-so. The bill was high!
When I got home, I checked my receipt and was charged the full $45 for the filet meal!! Since we were traveling, it was too late to take it up with the restaurant. A disappointment at best.

Great restaurant. We stopped in for lunch. Service was very quick. The burgers were perfectly cooked and came out hot. I'd definitely come back again.