Buffalo Wild Wings
11651 S 73rd St #101, Papillion
(402) 596-9464
Recent Reviews
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Phenomenal service. Amazing food. Pleasant Atmosphere. 10/10
Atmosphere: 5
Food: 5
Service: 5
I've experienced some issues at this chain in the past and this was no exception. There were very few customers but it took an inordinately long time to be seated, drinks ordered, and food ordered. Apparently one of the fryers broke while cooking our food so I got fries instead of wedges which was ok and eventually my actual order showed up. I find their burgers somewhat dry and uninspired, but that's a personal preference. Our server was attentive but seemed to be distracted.
Atmosphere: 2
Food: 3
Service: 4
Staff is great and friendly, but the wings are laughably tiny.
Atmosphere: 5
Food: 1
Service: 5
I like this place, but the restroom was in extremely poor condition during my visit.
Dirty sink area, visible stains on the ceiling and around the fixtures, and the urinals did not look properly cleaned.
It didn’t feel sanitary, especially for a restaurant that serves food.
Hope the management pays attention — the dining area and staff were fine, but the restroom definitely needs maintenance and regular cleaning.
Atmosphere: 2
Food: 3
Service: 5
Buffalo Wild Wings was a solid stop for a quick meal, especially if you’re in the mood for something flavorful. The wings were cooked well with a good mix of sauces and seasonings, and the portions were satisfying without feeling rushed or sloppy. The atmosphere had the classic sports-bar vibe with plenty of screens and a lively but comfortable environment.
Service was friendly and moved at a good pace, and the dining area was clean and organized despite the number of people inside. It’s a great spot to grab wings, relax for a bit, and enjoy a casual meal. Overall, a dependable choice if you’re craving wings and a laid-back setting.
Atmosphere: 5
Food: 5
Service: 5
I always come here alone and have had good experiences. I always get the same order and each time it’s great. There is definitely consistency in their cooking. Servers are always attentive, food comes out quick. This is my go-to wing spot. Other locations have disappointed me but not this one :)
Atmosphere: 4
Food: 4
Service: 4
Great service and food
Atmosphere: 5
Food: 5
Service: 5
Staff was nice, pretzel bites and seasoning burnt
Atmosphere: 3
Food: 2
Service: 4
The burgers at bww's have now well exceeded my expectations! The wings used to be very good and still are good, especially the garlic parmesan. Those you cannot go wrong, but they have started to be more expensive over time. I think the burgers are underrated! From the bun to the beef, the flavor packs a punch throughout. Then, the fries are well seasoned. V
Atmosphere: 5
Food: 5
Service: 5
Good food and only had to ask twice for correct drink.
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
Came in only for the bottomless apps which is stated on the BWW official site and they said they weren't doing it anymore,so my kids were disappointed service was good but sauce was salty as all hell, probably won't be back since we went there because the kids talked about it so much and didn't get what was advertised.
Atmosphere: 3
Food: 2
Service: 4
Hot garbage
Very poorly managed store. Ordered a delivery of 20 traditional and 20 boneless wings. The 20 boneless wings were not in the delivery. I called the store to ask for a resolution and the employee said that I could come pick them up. I then asked for a refund and he said needed to talk to a manager. After a wait he returned to call and said that the manager was too busy to talk to me. There have been multiple occasions previously of the store forgetting things in my order.
Atmosphere: 1
Food: 1
Service: 1
miah was the best server we had he had about 3 other tables and the had 5 to 6 people at them he was rushing his butt off to get everything he was amazing made it fun for us and had fun with our kid who is usually shy but he got her to talk and have fun
Atmosphere: 5
Food: 5
Service: 5
I came in this evening with a few close friends and, at first, was warmly greeted by a very kind young woman. Unfortunately, from that moment on, our experience went sharply downhill.
Immediately after being welcomed, we were approached by a man who introduced himself as “Mya” (spelling may be incorrect). He made an unnecessarily snide comment and gave our group a visibly disapproving look. When we informed him of the number in our party, he began to argue with us — despite the fact that, although we were slightly late, we had just come from the fairgrounds, were clearly hungry, and had arrived with enough time to order and not interfere with any closing procedures. Instead of handling this with professionalism, he escalated the situation unnecessarily.
Following this exchange, he stomped off and aggressively pushed tables together in a clearly irritated manner, while another staff member brought us menus and got us seated. We immediately requested a different server due to the uncomfortable start, but that request was dismissed — again with a sarcastic comment and another rude expression. Not long after, he returned and said, “Okay, let’s do drinks,” and then within seconds leaned fully over our table, directly over our food area, and slammed his tablet down while audibly huffing. The entire ordering process was unpleasant and unnecessarily tense. I won’t go into every detail, but suffice it to say that it was unprofessional and uncomfortable.
Several of his coworkers came over during the night to apologize for his behavior, which leads me to believe this is not an isolated issue. Their maturity and kindness stood in stark contrast to how this individual handled himself. Interacting with him felt more like dealing with an overtired, petulant child than a staff member responsible for providing hospitality.
One particularly upsetting moment occurred while I had a sleeping baby in my lap. Despite the baby being visibly asleep, this server approached from behind and intentionally shouted a full sentence right behind me — startling both me and the child. Any parent, or frankly any person with common courtesy, would know how inconsiderate that is.
As for the food, while rest of the group’s meals were fine (reason for the 2 stars). my wings were so overcooked they were inedible — extremely hard, to the point I couldn’t bite into them. At that point, I didn’t even bother to complain; we were all simply ready to leave.
What made the entire evening more disappointing was the fact that our group included several young children (ages 1 to 9), and the conduct we witnessed from this employee was absolutely inappropriate to display in front of them.
After we paid, he even had the nerve to return to our table and ask us to leave a review — presumably expecting a positive one. To be clear, this is an honest review. He’s very fortunate that we are kind people, as we still chose to tip him fairly. I highly doubt others in our position would have done the same.
I’d like to sincerely thank the rest of the staff, who showed professionalism, maturity, and kindness throughout our visit. They were the only redeeming part of an otherwise extremely disappointing experience. I had hoped for a much more positive evening.
Atmosphere: 1
Food: 2
Service: 1
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