Dunkin'
9910 S 71st Plaza, Papillion
(402) 884-6898
Recent Reviews
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Slow service. Donuts, coffee are typical DD, really good it you can stand the slow service.
They never have any donuts. How do you arrive at 10a on a Friday and you have no donuts? Make more. I ordered a glazed donut and I got holes. I ordered hashbrowns and they gave me bagel bites? I want a refund but no response. It’s time to stop buying dunkin.
Atmosphere: 1
Food: 1
Service: 1
This place is actually a joke. Unreal.
The employees who take drive thru orders are quite pleasant! The food and coffee are always perfectly delicious!
Atmosphere: 5
Food: 5
Service: 5
Nice people, great staff....always clean
Atmosphere: 4
Food: 3
Service: 5
I have never had an issue with this location! But I will say that I wish Apple Maps took me the correct way, it always wants to take me left at the light VS right. Luckily I have made the trip enough times that I know at this point to turn the other direction.
Atmosphere: 5
Food: 5
Service: 5
they remade my drink this morning when i messed up, no questions asked, will be hitting this dunkin everytime i go
Atmosphere: 5
Food: 5
Service: 5
This Dunkin was good but then went to crap and then it got better the last 9 months or so. Or so I thought……Ive been giving business to this location weekly but was totally treated like crap today as they wouldn’t re make my drink like I was the one that made it wrong. For the FRIST time I had threw it away before I was able to get back. I had the receipt and everything but was told I had some record of always saying it was wrong which isn’t my fault. They mess up my drink like once a month. I went to the store so I couldn’t come back right away til I was coming back home. I really couldn’t believe how I was treated and I will NOT be coming back. 😡😡😡😡 the coffee is expensive if the drink is messed up you should always fix it. Not say oh sorry you’ve said it 6 times now so I can’t help you. IM NOT TAKING ADVANTAGE of that and abusing it. Teach the employees how to make it right every time. Crappy coffee is so gross.
Atmosphere: 1
Food: 3
Service: 1
Usually they have terrible music in this Dunkin but the couple of days my friends and I went it was quiet. So we all got to visit and talk so we could hear each other. Very good drinks and company
Atmosphere: 5
Food: 5
Service: 5
The price is right
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Dunkalatte
Restaurantji Recommends
Everytime I come in here to eat, its clean, food is great, employees are sweet! I come here to study sometimes and its always a great experience :) its also a nice place to stay cool in the hot weather. The sparkling refreshers are my goto here as well, so yummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Dozen Donuts, Iced Latte, Dunkin' Sparkling Refreshers
The manager ruins it all. She is very rude and selfish has zero respect for anyone.
Atmosphere: 5
Food: 5
Service: 1
I do not visit often, maybe 1-3 times a year max. With that said I have not memorized the donut menu, nor should I have to. The sign placement for the selection of donuts is poor decision making for the convenience of your customers, which I will assume you want a good experience for all of your customers, both new and returning. I briefly noticed this sign driving through and up to the order speaker. I didn’t think much of it as surely there will be another sign like it to be able to place my order with ease. Nope, there is not. There are a few donuts listed on the main board but not all of them. This made the ordering process extremely difficult and clearly irritating for the person taking my order. I did try to google the donut menu on my phone to place my order, which I should not have to do. When googling it I found many different pictures of Dunkin’ Donuts. So, this was not all that helpful. I did ask about the sign and why it’s places so far from where the order is placed, to which I got an irritated look and answer. This was just a completely frustrating and unpleasant experience. Yes, I did drive all the way back around to get this photo of your sign placement. Hopefully management can move the sign near the speaker to avoid more bad customer experiences so people with be happy and want to return.
Atmosphere: 1
Food: 1
Service: 1
Ordered $6 dollar meal deal, got my sandwich and drink but didn't get my tater tots
4 out of 5 times I go they do not make my coffee correct. It is to the point I doubt I will go anymore because I have wasted too much money on drinks that I can't/don't drink. Very disappointing.
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