Good food, friendly employees and clean. Very prompt
Atmosphere: 5
Food: 5
Service: 5
fives
Very rude managers that visibly treat their employees like trash. Went there a few days ago and the manager was very rude when I ordered. I asked to talk to Scott, the owner, and he was very rude and unprofessional, calling me names and refusing an apology or refund for the disrespectful my family and I were treated with.
Atmosphere: 1
Food: 1
Service: 1
jenna
this place is disgusting. i knew someone who worked here, he said there was nasty stains, unhygienic practicing, and bugs. there was little to no glove use and night crew left food out that was used the next morning after hours of sitting out. decided to form my own opinion so i went there yesterday and one of the mangers was very rude to me after i politely told them they forgot the ice cream i ordered and paid for. will never step foot in there again and advise people to spend money elsewhere that treats their customers and employees with respect.
Atmosphere: 1
Food: 1
Service: 1
Nikki
🌟Runza Meant Something Once. Now It Just Feeds the System. 🌟
I was raised in Nebraska, and Runza was always around—familiar, filling, and a small comfort during unstable times. I briefly lived in North Omaha as a little kid, and I remember my oldest brother finding ways to get us food from the drive-thru. We were South Sudanese and Ethiopian, growing up in a place that was systemically neglected but deeply alive with culture. That location eventually shut down, and life moved fast—we were placed in foster care not long after.
Over time, Runza expanded—but something changed. The food no longer tastes like it was made by someone who cares. It reminds me of The Menu—assembly line meals with no real joy or memory in them. And that’s sad, because I remember what it used to be. When I was adopted, my mom would make homemade Runzas, and those had flavor, warmth, intention. You could feel that someone made them by hand.
It’s ironic—Runza comes from an immigrant story, but like many brands, they forgot. Nebraska is full of richness—farmland, local produce, community. There’s no reason why fast food here should feel this hollow. But it’s a reflection of bigger systems: climb, expand, forget who helped you get there.
We don’t need more chains. We need food that feeds people in all the ways that matter—nutritionally, emotionally, culturally. Something honest. Something that remembers where it came from, and who it’s meant to serve.
Food is sacred. And so are the people eating it.
Update: I saw the owner’s reply, and I want to be clear: this review wasn’t written for acknowledgment or correction. It’s not about the fact that sandwiches are still made in-house—it’s about the fact that they no longer feel like they’re made with care.
What I shared reflects more than just my experience with a meal. It reflects what this brand used to represent for people like me—people who didn’t grow up with much, but found comfort in something small and familiar. I’m not criticizing a single store. I’m speaking to the loss of intention across the board.
There’s a difference between expanding a business and expanding a legacy. That difference is felt in the food, the service, the values, and the communities you choose to serve. The tone of the reply confirmed what I already knew: somewhere along the way, Runza stopped listening to the people who helped shape its meaning.
Not everyone will understand that. But the ones who do, will.
Donna Sue
We live in south Texas and were here visiting and a must stop is Runza in Plattsmouth. Julia waited on us and she was so kind, nice and polite and made sure our visit was amazing! Of course, our food was delicious too! Thank you! Great job, Julia!
Atmosphere: 5
Food: 5
Service: 5
Ariana Barbe
Great good. Service is good, always received the correct food.
Leah Van Winkle
Fourth time I’ve showed up before store closing hours and had no one take my order in the drive through, clearly can see people are inside the store cleaning.
Debbie Hohler
They have the best french fries & great burgers.
Update: Ordered double cheeseburger meal through drive thru. Twice I asked for ketchup & onion only on the burger and Dr Pepper with no ice. Burger had all toppings, fries were old and Dr Pepper was low on syrup. So disappointed.
Clean and newer. We stopped here on our way home to Topeka. Always good, love the cheeseburgers and onion rings. It's our favorite Nebraska food with Nebraska Nice service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Riverside ATV
The coldes Cheeseburger I've ever gotten the cheese was not
Food: 2
Service: 4
Recommended dishes: Bacon Double Cheeseburger
Mom Of Boys
Was very slow service but that’s ok, I understand maybe they were short staffed or training. The worker was yawning in the speaker as he was talking and then at the window really just didn’t seem like he wanted to be there. Also forgot a fry but said I never ordered it, again no big deal but paid for those and probably made people behind me wait longer. Ideally maybe read back the order or display it on a screen.
Staff was so friendly, food was great & hot!
Atmosphere: 4
Food: 5
Service: 5
Love runzas
Atmosphere: 5
Food: 5
Service: 4
Good food, friendly employees and clean. Very prompt
Atmosphere: 5
Food: 5
Service: 5
Very rude managers that visibly treat their employees like trash. Went there a few days ago and the manager was very rude when I ordered. I asked to talk to Scott, the owner, and he was very rude and unprofessional, calling me names and refusing an apology or refund for the disrespectful my family and I were treated with.
Atmosphere: 1
Food: 1
Service: 1
this place is disgusting. i knew someone who worked here, he said there was nasty stains, unhygienic practicing, and bugs. there was little to no glove use and night crew left food out that was used the next morning after hours of sitting out. decided to form my own opinion so i went there yesterday and one of the mangers was very rude to me after i politely told them they forgot the ice cream i ordered and paid for. will never step foot in there again and advise people to spend money elsewhere that treats their customers and employees with respect.
Atmosphere: 1
Food: 1
Service: 1
🌟Runza Meant Something Once. Now It Just Feeds the System. 🌟
I was raised in Nebraska, and Runza was always around—familiar, filling, and a small comfort during unstable times. I briefly lived in North Omaha as a little kid, and I remember my oldest brother finding ways to get us food from the drive-thru. We were South Sudanese and Ethiopian, growing up in a place that was systemically neglected but deeply alive with culture. That location eventually shut down, and life moved fast—we were placed in foster care not long after.
Over time, Runza expanded—but something changed. The food no longer tastes like it was made by someone who cares. It reminds me of The Menu—assembly line meals with no real joy or memory in them. And that’s sad, because I remember what it used to be. When I was adopted, my mom would make homemade Runzas, and those had flavor, warmth, intention. You could feel that someone made them by hand.
It’s ironic—Runza comes from an immigrant story, but like many brands, they forgot. Nebraska is full of richness—farmland, local produce, community. There’s no reason why fast food here should feel this hollow. But it’s a reflection of bigger systems: climb, expand, forget who helped you get there.
We don’t need more chains. We need food that feeds people in all the ways that matter—nutritionally, emotionally, culturally. Something honest. Something that remembers where it came from, and who it’s meant to serve.
Food is sacred. And so are the people eating it.
Update:
I saw the owner’s reply, and I want to be clear: this review wasn’t written for acknowledgment or correction. It’s not about the fact that sandwiches are still made in-house—it’s about the fact that they no longer feel like they’re made with care.
What I shared reflects more than just my experience with a meal. It reflects what this brand used to represent for people like me—people who didn’t grow up with much, but found comfort in something small and familiar. I’m not criticizing a single store. I’m speaking to the loss of intention across the board.
There’s a difference between expanding a business and expanding a legacy. That difference is felt in the food, the service, the values, and the communities you choose to serve. The tone of the reply confirmed what I already knew: somewhere along the way, Runza stopped listening to the people who helped shape its meaning.
Not everyone will understand that. But the ones who do, will.
We live in south Texas and were here visiting and a must stop is Runza in Plattsmouth. Julia waited on us and she was so kind, nice and polite and made sure our visit was amazing! Of course, our food was delicious too! Thank you! Great job, Julia!
Atmosphere: 5
Food: 5
Service: 5
Great good. Service is good, always received the correct food.
Fourth time I’ve showed up before store closing hours and had no one take my order in the drive through, clearly can see people are inside the store cleaning.
They have the best french fries & great burgers.
Update: Ordered double cheeseburger meal through drive thru. Twice I asked for ketchup & onion only on the burger and Dr Pepper with no ice. Burger had all toppings, fries were old and Dr Pepper was low on syrup. So disappointed.
Restaurantji Recommends
Clean and newer. We stopped here on our way home to Topeka. Always good, love the cheeseburgers and onion rings. It's our favorite Nebraska food with Nebraska Nice service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
The coldes Cheeseburger I've ever gotten the cheese was not
Food: 2
Service: 4
Recommended dishes: Bacon Double Cheeseburger
Was very slow service but that’s ok, I understand maybe they were short staffed or training. The worker was yawning in the speaker as he was talking and then at the window really just didn’t seem like he wanted to be there. Also forgot a fry but said I never ordered it, again no big deal but paid for those and probably made people behind me wait longer. Ideally maybe read back the order or display it on a screen.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Runza with Frings, French Fry
My order was incorrect and less than helpful
Atmosphere: 3
Food: 3
Service: 1
Quick service, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
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