Dairy Queen Grill & Chill
5302 S 72nd St, Ralston
(402) 614-8602
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Y'all truly didn't put my blizzard in the bag and handed it to my doordash guy like this? Those boxes go in the sealed bags for a reason And are made for transport in bags. Not going to even eat it as I don't even feel like that's okay. Seems this location is privately owned and it shows by the reviews. Now 10 bucks down the sink cause people can't do their jobs. Bravo. Now to go put my soggy fries and not crispy at all strips in the air fryer and see how that goes. Never again will I order from here. Came from right down the road and ice cream was already melting away when he handed it to me. Also amazing that you obviously made the order right away and didn't bother to hold off doing the ice cream until my driver actually got there. Super annoyed and plan to see about getting some of my money back.
Follow up - I went to that website and all it was was a contact us website that tried to send me to the owner to contact them directly. It's obvious they know of the issues in their store with their employees and I don't care to even bother. Threw all the food away and that's that. I'm sure they are quite okay and happy ripping people off, seems pretty common by the comments. Won't be back, first and last mistake of trying out a DQ.
Really like that they have meal deals here 😋
Atmosphere: 5
Food: 5
Service: 5
They didn't clean the blade between making blizzards so you could taste the other blizzard in yours
Atmosphere: 3
Food: 2
Service: 4
All the kids were standing around gossiping rather than taking care of orders. Everytime I come here they always mess up an order. How hard is it to add Lettuce, tomato, onion to a burger. You can charge for it but skip actually putting it on. Waited in drive thru for at least 10 minutes.
Atmosphere: 2
Food: 3
Service: 1
Good ice Cream, yummy
Atmosphere: 4
Food: 5
Service: 4
Got delivers
Atmosphere: 5
Food: 5
Service: 5
$18 for a large meal. Crazy
Atmosphere: 5
Food: 5
Service: 5
By the time I got to the window to get my ice cream cone, it was already half melted
Atmosphere: 2
Food: 2
Service: 2
Not the typical , Dairy Queen. Ordered lrg Superman blizzard, Banana Split, kids chocolate cone, large cheese curds, and a md. Blizzard. The current temperature at this location is 93°F. I ordered at 6:07pm. We pulled to the window and immediately paid and were handed all of the ice cream. We are currently less than a minute from the hotel we are in . They handed all the ice cream immediately which started to immediately melt . While they had us wait several minutes while the cheese curds cooked. (,nice that we got them fresh) I mentioned to the cashier that maybe you should wait to pass out the ice cream as it is almost 100 degrees out. Her response was we don't want them melting in here on our counter. This tells me several things. 1 , poor leadership. 2.no knowledge of time management and the process of food ,making food and orders. Where everything gets done at a almost precise exact time where your cold food stays cold and your hot food stays hot. That doesn't exist here. At 6:16 after we got into our room which was 9 minutes later all of our ice cream was melted. I noticed the banana split had no chocolate, no strawberry, and had what seemed like caramel apples on it and whipped topping that's it. Out of the 37$ we spent the only thing worth the money was the 10.99 cheese curds. I called the store manager , he offered a replacement, but after the argumentive attitude the cashier had (also a issue with asking for a ranch cup) I just decided to take the loss and vear far away from this location as I would recommend you do the same and go to Sonic down the street where all your food will arrive at the same time.
Atmosphere: 1
Food: 1
Service: 1
Thanks for the melted sundae with peanut shavings. What I ordered was a hot fudge sundae with peanuts and got this instead.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I’ve been to this location a handful of times and always had to wait FOREVER. So when I went last week I was a little apprehensive because the line was super long. However they go us through the line SO quickly I was shocked and complimented the staff in the line. DQ prices though have skyrocketed and I typically try to use the app to save money. But bravo to the manager and staff on duty recently they are doing much better!!
Atmosphere: 4
Food: 4
Service: 5
The ice cream was melted and they give me the wrong burger all bad
Atmosphere: 2
Food: 1
Service: 1
Im glad the lobby is back open after a few years. I came in at 5pm on Saturday 5/31/25. Most tables were dirty and there was only two customers in the lobby.
Drive thru is efficient. Excellent ice cream.
$3.69 for a small vanilla cone!!! Never again. And waited in the drive thru for forever! Ugg we need more ice cream parlors.....like better healthier ones!!!!
Loading...