Craziest experience ever I call to order food and once speaking with the call center I ask about the $7.99 deal. Asking if it was each individual item or the pizza and one of the two other items for $7.99, person on the line tells me it’s the pizza plus one of the other two items for that price. I begin giving my order and then I am told they can only do up to 9 items per online order so because I was ordering 5 pizzas and 5 orders of wings he could no longer assist me and transferred me to the restaurant. Once speaking with someone from the restaurant I explain the special I was trying to order and they explain to me it’s an online coupon and I had to order online through the call center, when I tell him I already tried and was transferred to the restaurant he’s not sure what to do. After a moment of being on hold a woman’s voice comes on the phone and explains to me again that I have to order online because they don’t know of any special like the one I was describing, then once I explain to her that I tried ordering through the call center and they transferred because my order was going to be more than 9 items. She becomes upset and says that’s not true she’s never heard anything like that as if I am making it up, then she tells me that there is no way the special was $7.99 for both a pizza and an order of wings that they would go broke if they would sell their food that cheap. After basically being scolded by her because in her words she has to buy the dough, ingredients, pay utilities and a mortgage on the building she told me the $7.99 special was nothing they could or would honor. After explaining to her that I asked the person from the call center for specifics on the special she says they would not have told me that because she’s the one who hires them and tells them what to say. Well mam if that is entirely true then YOU need to train your call center staff better because the rep I was speaking with gave me a different answer and explanation about the $7.99 special than you did. As far as your bills and mortgage what does that have anything to do with me simply trying to order pizza, maybe corporate would like to know that in this occasion you basically berated me and for lack of better words you were basically saying I was stupid for thinking that the $7.99 special would include a medium pizza and 8 piece wings for $7.99 . Which is why I asked YOUR call center and he explained that this was correct manner. But hey I guess it’s my fault for asking and going by the response that was given to me. Needless to say I will no longer give your location any business and I will make sure everyone I know doesn’t either because it’s one thing to explain something to someone so they understand, and you have no right to try and belittle someone because of information they received from YOUR call center. Maybe look in the mirror, the problem seems to be closer than you are willing to admit!!!!
Barbara
My husband ate 1/2 of a medium pizza! It was so good! When I ordered on line, I was immediately notified that the pizza was being made and by whom. I was amazed at how fast my pizza-so hot that I had to use a spatula to lift the servings onto a plate, was delivered. The server was polite, professional, and friendly. If you haven’t tried Domino’s pizza today in Scottsbluff, NE, then try it tomorrow!
Atmosphere: 5
Food: 5
Service: 5
Kachina Walks Out
The staff were very very friendly the service was amazing. My family went at late night just an hour before closing and the staff had great customer service skills. Very amazing. I hope they keep up the good work. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Jerry Alexander
The pizza was good, but the toppings were not all correct.
Atmosphere: 5
Food: 4
Service: 4
Big 64
Great pizza & great customer service
Atmosphere: 4
Food: 5
Service: 5
Caprice Sisneros
My husband accidentally ordered the wrong pizza, and I called to see if they could fix it to what we needed, and they did. I'm very thankful.
Food: 5
Service: 5
Katie Nichols
I live that they let me call and customize my pizza to things they don't offer on the menu. :)
Vegetarian options: There are many vegetables to choose from.
Kid-friendliness: Have a fun out side dinning area for parent who don't wanna deal with their children running around a store
Wheelchair accessibility: There building is easy to access and plenty of room for wheelchairs to move around and sit at the few tables available.
Dietary restrictions: You can request no dairy products on the pizzas by marking or telling them no cheese. You can make it vegetarian in a similar fashion but with meat.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Parmesan Bites
Jordyn Neiger
Forgot a pasta bowl and wouldn’t deliver it to us after they made a mistake and didn’t give a refund after the fact. Didn’t fill our cheese sauce to what we normally get when we order, and got about half the amount of bread twists then what we normally get. The pasta was also very sparse not as much noodles and sauce as normal. Also was super rude on the phone, and wasn’t helpful at all. If you’re in the area I definitely recommend the drive or delivery from Gering to get your moneys worth?
Atmosphere: 4
Food: 2
Service: 1
Jim Baker
This is the nicest Domino's I've ever seen. New, modern and well staffed!
Atmosphere: 5
Food: 5
Service: 5
Beau Bauer
They always go the extra mile to make sure my visit is satisfactory.
Wheelchair accessibility: Yes it is wheel chair accessible.
Craziest experience ever I call to order food and once speaking with the call center I ask about the $7.99 deal. Asking if it was each individual item or the pizza and one of the two other items for $7.99, person on the line tells me it’s the pizza plus one of the other two items for that price. I begin giving my order and then I am told they can only do up to 9 items per online order so because I was ordering 5 pizzas and 5 orders of wings he could no longer assist me and transferred me to the restaurant. Once speaking with someone from the restaurant I explain the special I was trying to order and they explain to me it’s an online coupon and I had to order online through the call center, when I tell him I already tried and was transferred to the restaurant he’s not sure what to do. After a moment of being on hold a woman’s voice comes on the phone and explains to me again that I have to order online because they don’t know of any special like the one I was describing, then once I explain to her that I tried ordering through the call center and they transferred because my order was going to be more than 9 items. She becomes upset and says that’s not true she’s never heard anything like that as if I am making it up, then she tells me that there is no way the special was $7.99 for both a pizza and an order of wings that they would go broke if they would sell their food that cheap. After basically being scolded by her because in her words she has to buy the dough, ingredients, pay utilities and a mortgage on the building she told me the $7.99 special was nothing they could or would honor. After explaining to her that I asked the person from the call center for specifics on the special she says they would not have told me that because she’s the one who hires them and tells them what to say. Well mam if that is entirely true then YOU need to train your call center staff better because the rep I was speaking with gave me a different answer and explanation about the $7.99 special than you did. As far as your bills and mortgage what does that have anything to do with me simply trying to order pizza, maybe corporate would like to know that in this occasion you basically berated me and for lack of better words you were basically saying I was stupid for thinking that the $7.99 special would include a medium pizza and 8 piece wings for $7.99 . Which is why I asked YOUR call center and he explained that this was correct manner. But hey I guess it’s my fault for asking and going by the response that was given to me. Needless to say I will no longer give your location any business and I will make sure everyone I know doesn’t either because it’s one thing to explain something to someone so they understand, and you have no right to try and belittle someone because of information they received from YOUR call center. Maybe look in the mirror, the problem seems to be closer than you are willing to admit!!!!
My husband ate 1/2 of a medium pizza! It was so good! When I ordered on line, I was immediately notified that the pizza was being
made and by whom. I was amazed at how fast my pizza-so hot that I had to use a spatula to lift the servings onto a plate, was delivered. The server was polite, professional, and friendly.
If you haven’t tried Domino’s pizza today in Scottsbluff, NE, then try it tomorrow!
Atmosphere: 5
Food: 5
Service: 5
The staff were very very friendly the service was amazing. My family went at late night just an hour before closing and the staff had great customer service skills. Very amazing. I hope they keep up the good work. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
The pizza was good, but the toppings were not all correct.
Atmosphere: 5
Food: 4
Service: 4
Great pizza & great customer service
Atmosphere: 4
Food: 5
Service: 5
My husband accidentally ordered the wrong pizza, and I called to see if they could fix it to what we needed, and they did. I'm very thankful.
Food: 5
Service: 5
I live that they let me call and customize my pizza to things they don't offer on the menu. :)
Vegetarian options: There are many vegetables to choose from.
Kid-friendliness: Have a fun out side dinning area for parent who don't wanna deal with their children running around a store
Wheelchair accessibility: There building is easy to access and plenty of room for wheelchairs to move around and sit at the few tables available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Parmesan Bites, Deluxe Pizza, Lava Cake, Chicken Habenero
We showed up 30 minutes early to pick up a 30 pizza order and they had it ready 15 minutes with a smile on their faces. Great job Domino's team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Chicken Wings
Cost me ten bucks for a punk sandwich
Atmosphere: 1
Food: 2
Service: 2
My 7 y/o stepped up to the window to inspect the pizzas. The staff were friendly and engaged him in conversation while they went about their work!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always hot, fast and fresh! Love them!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Parmesan Bites, Chicken Wings
Dietary restrictions: You can request no dairy products on the pizzas by marking or telling them no cheese. You can make it vegetarian in a similar fashion but with meat.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Parmesan Bites
Forgot a pasta bowl and wouldn’t deliver it to us after they made a mistake and didn’t give a refund after the fact. Didn’t fill our cheese sauce to what we normally get when we order, and got about half the amount of bread twists then what we normally get. The pasta was also very sparse not as much noodles and sauce as normal. Also was super rude on the phone, and wasn’t helpful at all. If you’re in the area I definitely recommend the drive or delivery from Gering to get your moneys worth?
Atmosphere: 4
Food: 2
Service: 1
This is the nicest Domino's I've ever seen. New, modern and well staffed!
Atmosphere: 5
Food: 5
Service: 5
They always go the extra mile to make sure my visit is satisfactory.
Wheelchair accessibility: Yes it is wheel chair accessible.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Parmesan Bites
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