Ordered delivery to an address a mile down the road.... had to wait an extra 30 minutes for Door Dash to come out of Gering. Had I known they were going to use Door Dash, I'd have picked the damn thing up myself.
Atmosphere: 1
Food: 3
Service: 1
Ed Jones
Good pizza as always. Staff wend way above and beyond
Atmosphere: 3
Food: 4
Service: 5
jacob cibrian
I ordered my pizza and wings on line to my hotel room. When over an hour had passed I called to ask what was going on with my order, the person who answered was very rude, and disrespectful. I would never order from here again.
Food: 1
Service: 1
Mollie Magdaleno
Very disappointed in the Scottsbluff Pizza Hut. I had placed an order for the diner box on their app and on the app and for my pizza I ordered a Pepperoni and I received cheese, I had called in twice about this mistake. The first time I called in I spoke with a really nice girl who said there side was different and when I explained to her I am looking at the receipt on my phone and app and maybe there was an issue with the app she was very friendly and said ok no worries I will get you a new one right away and asked for my name, phone number, and address which I provided to her. She told me ok she will get one sent to me right away. Well an hour passed by and still did not receive the pizza so I called in the second time and the gentleman who answered was EXTREMELY RUDE!! Before I could even explain anything to me he cut me off saying “I dont even know what you’re talking about.” I tried again to explain to him what the issue was and he yet again cut me off this time yelling at me at the top of his lungs that he had no clue what I was talking about. I was finally able to explain the issue to him after several attempts and him constantly cutting me off and yelling at me. And he said well no we are not gonna deliver you another one because for one I am just not going to and don’t know what you are even talking about and for two we don’t have any drivers. I again told him the issue and he yelled saying “fine what is your name. Gave him my name and he said ok you had the diner box which I told him yes and he said I am seeing cheese for the pizza and I told him I was looking my phone right now and have two receipts both saying the same thing and he continued yelling at me at the top of his lungs saying no I am lying. I explained to him the gal I spoke with and he said well she has no right trying to honor your request and I will talk with her but no I will not honor a new one for you because our end is more correct than your receipts. Explained maybe there was an issue with the app and then the worst of it all he screamed at me again at the top of his lungs, “SHUT UP CAN YOU PLEASE JUST SHUT UP WELL I TALK TO YOU CAN YOU DO THAT.” I was so shocked being spoken to like that and requested he not yell at me and he changed his tone but said I don’t know what to tell you but no I’m not helping you and honoring your request. Sad that I will never be ordering from them again but just wanted to leave this review to save someone the hassle.
Atmosphere: 1
Food: 1
Service: 1
Alice Soto
When it says 3 for buffet to end it doesn't mean 1 55. Went in before 2 and no buffet so of course order of the menu way more expensive
Damian Hallett
Do not come here the employees don't care which resulted in my spouse and I getting food poisoning multiple times they have attempted to over charge me and have forgotten my iteams multiple times Dominoes is right down the street and serves a higher quality product
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Supreme Pizza
Geneva Elliott
We like the pizza, the people are fast always have our order done on time
Atmosphere: 5
Food: 4
Service: 5
Melissa Aguilar
Couldn't even get an order in. They asked me to call back in 5 minutes or order online. There was a bug or something because everytime I'd try to check out, my cart would just clear. Called back to order from them after waiting 7 minutes instead of 5. I explained the online situations and requested to order a carry out pizza. She then told me again I'd have to either call back or wait. I waited 10 minutes before finally hanging up. Can't say what the food tasted like, because we didn't even get that far.
Atmosphere: 1
Service: 1
Christopher Ewerdt
When they get busy, they use DoorDash for delivery. When the dasher doesn't deliver your order, neither Pizza Hut nor DoorDash will take responsibility.
Travis Henry
Just wanted to brag on this location, I ordered delivery, and my wings when they arrived were incorrect, I called them, and in a flash, they delivered the correct order to my door! Many thanks guys! I appreciate it!
If I could give less than one star I would. I placed an order and then an hour later it said it was still in the oven. I called and was put on hold for over 5 minutes, when they finally came to the phone they said that it had just left the building. A minute later they call me back and ask me what my address was and to describe what area I am in.
Atmosphere: 1
Service: 1
Ron Ahlers Jr
They finally have friendly staff again! This place was going downhill for a while. It has improved. I enjoyed my last visit.
Atmosphere: 5
Food: 5
Service: 5
Las Matas
Very greedy with toppings,our pizza wasnt made right! We had to go back for another pizza that was made wrong again. Manager by the name of Chris was very rude and unprofessional. You guys should call the pizza hut in Chadron Nebraska, they could show you guys how-to actually run a Pizza hut!
Atmosphere: 1
Food: 1
Service: 1
Taylor
Horrible service. They do not care about their job, and it’s evident. Multiple staff members yelled at us over the phone, including “manager” Jeremy. Do not recommend, especially considering they cannot handle the bare minimum requirements of their job.
Atmosphere: 1
Food: 1
Service: 1
Judy Escobedo
I used Pizza Huts app for the first time last evening..though it was slow to load it was easy n kinda fun to use..food was tasty, typical Pizza Hit pizza, "service" was great as I didnt speak to anyone, atmosphere was a delight as I had door dash deivery, will continue utilizing.
Ordered delivery to an address a mile down the road.... had to wait an extra 30 minutes for Door Dash to come out of Gering. Had I known they were going to use Door Dash, I'd have picked the damn thing up myself.
Atmosphere: 1
Food: 3
Service: 1
Good pizza as always. Staff wend way above and beyond
Atmosphere: 3
Food: 4
Service: 5
I ordered my pizza and wings on line to my hotel room. When over an hour had passed I called to ask what was going on with my order, the person who answered was very rude, and disrespectful. I would never order from here again.
Food: 1
Service: 1
Very disappointed in the Scottsbluff Pizza Hut. I had placed an order for the diner box on their app and on the app and for my pizza I ordered a Pepperoni and I received cheese, I had called in twice about this mistake. The first time I called in I spoke with a really nice girl who said there side was different and when I explained to her I am looking at the receipt on my phone and app and maybe there was an issue with the app she was very friendly and said ok no worries I will get you a new one right away and asked for my name, phone number, and address which I provided to her. She told me ok she will get one sent to me right away. Well an hour passed by and still did not receive the pizza so I called in the second time and the gentleman who answered was EXTREMELY RUDE!! Before I could even explain anything to me he cut me off saying “I dont even know what you’re talking about.” I tried again to explain to him what the issue was and he yet again cut me off this time yelling at me at the top of his lungs that he had no clue what I was talking about. I was finally able to explain the issue to him after several attempts and him constantly cutting me off and yelling at me. And he said well no we are not gonna deliver you another one because for one I am just not going to and don’t know what you are even talking about and for two we don’t have any drivers. I again told him the issue and he yelled saying “fine what is your name. Gave him my name and he said ok you had the diner box which I told him yes and he said I am seeing cheese for the pizza and I told him I was looking my phone right now and have two receipts both saying the same thing and he continued yelling at me at the top of his lungs saying no I am lying. I explained to him the gal I spoke with and he said well she has no right trying to honor your request and I will talk with her but no I will not honor a new one for you because our end is more correct than your receipts. Explained maybe there was an issue with the app and then the worst of it all he screamed at me again at the top of his lungs, “SHUT UP CAN YOU PLEASE JUST SHUT UP WELL I TALK TO YOU CAN YOU DO THAT.” I was so shocked being spoken to like that and requested he not yell at me and he changed his tone but said I don’t know what to tell you but no I’m not helping you and honoring your request. Sad that I will never be ordering from them again but just wanted to leave this review to save someone the hassle.
Atmosphere: 1
Food: 1
Service: 1
When it says 3 for buffet to end it doesn't mean 1 55. Went in before 2 and no buffet so of course order of the menu way more expensive
Do not come here the employees don't care which resulted in my spouse and I getting food poisoning multiple times they have attempted to over charge me and have forgotten my iteams multiple times Dominoes is right down the street and serves a higher quality product
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Supreme Pizza
We like the pizza, the people are fast always have our order done on time
Atmosphere: 5
Food: 4
Service: 5
Couldn't even get an order in. They asked me to call back in 5 minutes or order online. There was a bug or something because everytime I'd try to check out, my cart would just clear. Called back to order from them after waiting 7 minutes instead of 5. I explained the online situations and requested to order a carry out pizza. She then told me again I'd have to either call back or wait. I waited 10 minutes before finally hanging up. Can't say what the food tasted like, because we didn't even get that far.
Atmosphere: 1
Service: 1
When they get busy, they use DoorDash for delivery. When the dasher doesn't deliver your order, neither Pizza Hut nor DoorDash will take responsibility.
Just wanted to brag on this location, I ordered delivery, and my wings when they arrived were incorrect, I called them, and in a flash, they delivered the correct order to my door! Many thanks guys! I appreciate it!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
If I could give less than one star I would. I placed an order and then an hour later it said it was still in the oven. I called and was put on hold for over 5 minutes, when they finally came to the phone they said that it had just left the building. A minute later they call me back and ask me what my address was and to describe what area I am in.
Atmosphere: 1
Service: 1
They finally have friendly staff again! This place was going downhill for a while. It has improved. I enjoyed my last visit.
Atmosphere: 5
Food: 5
Service: 5
Very greedy with toppings,our pizza wasnt made right! We had to go back for another pizza that was made wrong again. Manager by the name of Chris was very rude and unprofessional. You guys should call the pizza hut in Chadron Nebraska, they could show you guys how-to actually run a Pizza hut!
Atmosphere: 1
Food: 1
Service: 1
Horrible service. They do not care about their job, and it’s evident. Multiple staff members yelled at us over the phone, including “manager” Jeremy. Do not recommend, especially considering they cannot handle the bare minimum requirements of their job.
Atmosphere: 1
Food: 1
Service: 1
I used Pizza Huts app for the first time last evening..though it was slow to load it was easy n kinda fun to use..food was tasty, typical Pizza Hit pizza, "service" was great as I didnt speak to anyone, atmosphere was a delight as I had door dash deivery, will continue utilizing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Pepperoni Lovers Pizza, Pepperoni Pizza, Cheese Sticks, Traditional Wings, Marinara, Veggie Lovers Pizza, Icing Dip, Oven-Baked Cheesy Alfredo Pasta, Cinnamon Sticks
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