Under new ownership, the food is fresh and hot the lobby looks clean and everyone is very friendly! We also have an in-house artist he comes in his name is Billy Bob and he has created all of the beautiful artwork that you see here!
Atmosphere: 5
Food: 5
Service: 5
Ty Hiatt
Waited 30 mins for food we ordered through the app. pressed the stall button got no answer, went through the drive through got no answer. They wasted 30 mins of our time on a road trip and we finally left with no food. Wasted time and money for nothing. Multiple people left the place with no food. There was at least 2 employees working. Not a well ran business and its ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Alan Vrbas
Every time I’ve gone here any time between 8 and 9 (they close at 10) I’ve been told they’re “closed” because they’re understaffed. It’s always ONE person in the drive thru window and absolutely nobody in any of the lanes or trying to order. I only ever go for drinks. Not busy at all and definitely not closed but always turning people away. If you’re “closed” maybe go home and lock the place up?
Atmosphere: 1
Food: 1
Service: 1
Justin Rider
This place should not get any stars worst service ever you can pull up to the window or car parking space and constantly be told no matter the day that they are either short staffed of the just won't speak to you period this place needs to be shut down and for the workers if you don't want to work there don't get a job there it's that simple business does not on your time you are on business time
Atmosphere: 1
Food: 1
Service: 1
James Howard
I have never been to a sonic that it took 15 minutes to get a drink in the drive through with only one car ahead of me but I have now. I will never be back.
Service: 1
Dale Zerley
Our order was ready at 11:04 after Asking TWICE about our order we got it 20 minutes later; first time using the app, definitely the last.
Atmosphere: 2
Food: 1
Service: 1
Nikki W
The worst time I have ever had food not right at all rude people felt rush I live an hour away and my food isn't right everytime I have gone here the last 2 months the service is slow can't get thru to the store will never go back
Atmosphere: 1
Food: 1
Service: 1
Rachel Hewett
It was so slow and it wasn't even busy. They got our order wrong. Not real impressed.
Atmosphere: 2
Food: 3
Service: 1
Karl Russell
The slowest establishment in Scottsbluff by far. Sat in the broken down drive through for 40 minutes and still haven’t received any service let alone been able to place an order. Sat at the open window for ten minutes and still no service with two cars in the stalls.
Service: 1
Rita Gipson
I ordered a 44 oz strawberry limeade and large cheddar peppers. Receipt showed the charge for peppers and drink and yet when I make it to my destination I have tater tots. When I try to call the number listed for the location I get 8 rings and fax tones. Contact the feedback link and I'm offered a free item in the sonic app but I'm not going back. Oh, and the requested refund for not getting what I ordered? Someone else will have to reach out to me at a later time.
My Mom and I ordered 2 drinks. It was fast when they brought our drinks to the car. The drinks were cranberry and strawberry refresher.
Atmosphere: 4
Food: 4
Service: 5
Jeri “Ann” Caswell
This location needs a complete overhaul. I’ve been here about 6 times since October 24’ and it seems like it’s getting worse. Maybe I’ll apply, Apparently they need someone who actually knows how to run an establishment.
Atmosphere: 1
Food: 1
Service: 1
Doña Lupe
The drive thru want working, the ppl at window with poor training, defenetly I choose the wrong day to be there, when I finally got my food there was missing items,
Atmosphere: 2
Food: 3
Service: 2
Auna Darling
Been to Sonic’s here in Scottsbluff 3 times now. The first time was great! But then things changed. The second time we were excited to try the Big Dill meal. All the signs for the pull up stalls were pulled, there was something in the doorway that looked like carpet and bags of trash, we proceeded to the drive through and it was closed. This was mid day. Third time was today. 8/18/2025. We went for the big dill meal. We get told we don’t have a cook right now could you wait for 30 minutes. Our answer was a loud but not rude no. I don’t know if I want to even try back at Sonic’s again. I really want to try the big dill mean, I am a pickle fan. But if this is going to be an ongoing issue it’s a waste of of time to even try. This sonics sucks. I don’t think service is ever going to change at this store from the looks of it after reading all these other reviews and realizing they are all very close to the same issues to what we are dealing with. If gas was cheap I’d travel three hours back to my hometown and get what I want from that sonics. At least they know how to run a store properly.
Atmosphere: 1
Food: 1
Service: 1
Kreed Kuntz
They’re service is extremely bad showed up for thirty minutes left came back 2 hours later and still didn’t get any service until we had to order at the window we left after another 45 minutes without an order taken do not recommend spend your time elsewhere
Under new ownership, the food is fresh and hot the lobby looks clean and everyone is very friendly! We also have an in-house artist he comes in his name is Billy Bob and he has created all of the beautiful artwork that you see here!
Atmosphere: 5
Food: 5
Service: 5
Waited 30 mins for food we ordered through the app. pressed the stall button got no answer, went through the drive through got no answer. They wasted 30 mins of our time on a road trip and we finally left with no food. Wasted time and money for nothing. Multiple people left the place with no food. There was at least 2 employees working. Not a well ran business and its ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Every time I’ve gone here any time between 8 and 9 (they close at 10) I’ve been told they’re “closed” because they’re understaffed. It’s always ONE person in the drive thru window and absolutely nobody in any of the lanes or trying to order. I only ever go for drinks. Not busy at all and definitely not closed but always turning people away. If you’re “closed” maybe go home and lock the place up?
Atmosphere: 1
Food: 1
Service: 1
This place should not get any stars worst service ever you can pull up to the window or car parking space and constantly be told no matter the day that they are either short staffed of the just won't speak to you period this place needs to be shut down and for the workers if you don't want to work there don't get a job there it's that simple business does not on your time you are on business time
Atmosphere: 1
Food: 1
Service: 1
I have never been to a sonic that it took 15 minutes to get a drink in the drive through with only one car ahead of me but I have now. I will never be back.
Service: 1
Our order was ready at 11:04 after Asking TWICE about our order we got it 20 minutes later; first time using the app, definitely the last.
Atmosphere: 2
Food: 1
Service: 1
The worst time I have ever had food not right at all rude people felt rush I live an hour away and my food isn't right everytime I have gone here the last 2 months the service is slow can't get thru to the store will never go back
Atmosphere: 1
Food: 1
Service: 1
It was so slow and it wasn't even busy. They got our order wrong. Not real impressed.
Atmosphere: 2
Food: 3
Service: 1
The slowest establishment in Scottsbluff by far. Sat in the broken down drive through for 40 minutes and still haven’t received any service let alone been able to place an order. Sat at the open window for ten minutes and still no service with two cars in the stalls.
Service: 1
I ordered a 44 oz strawberry limeade and large cheddar peppers. Receipt showed the charge for peppers and drink and yet when I make it to my destination I have tater tots. When I try to call the number listed for the location I get 8 rings and fax tones. Contact the feedback link and I'm offered a free item in the sonic app but I'm not going back. Oh, and the requested refund for not getting what I ordered? Someone else will have to reach out to me at a later time.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My Mom and I ordered 2 drinks. It was fast when they brought our drinks to the car. The drinks were cranberry and strawberry refresher.
Atmosphere: 4
Food: 4
Service: 5
This location needs a complete overhaul. I’ve been here about 6 times since October 24’ and it seems like it’s getting worse. Maybe I’ll apply, Apparently they need someone who actually knows how to run an establishment.
Atmosphere: 1
Food: 1
Service: 1
The drive thru want working, the ppl at window with poor training, defenetly I choose the wrong day to be there, when I finally got my food there was missing items,
Atmosphere: 2
Food: 3
Service: 2
Been to Sonic’s here in Scottsbluff 3 times now. The first time was great! But then things changed. The second time we were excited to try the Big Dill meal. All the signs for the pull up stalls were pulled, there was something in the doorway that looked like carpet and bags of trash, we proceeded to the drive through and it was closed. This was mid day. Third time was today. 8/18/2025. We went for the big dill meal. We get told we don’t have a cook right now could you wait for 30 minutes. Our answer was a loud but not rude no. I don’t know if I want to even try back at Sonic’s again. I really want to try the big dill mean, I am a pickle fan. But if this is going to be an ongoing issue it’s a waste of of time to even try. This sonics sucks. I don’t think service is ever going to change at this store from the looks of it after reading all these other reviews and realizing they are all very close to the same issues to what we are dealing with. If gas was cheap I’d travel three hours back to my hometown and get what I want from that sonics. At least they know how to run a store properly.
Atmosphere: 1
Food: 1
Service: 1
They’re service is extremely bad showed up for thirty minutes left came back 2 hours later and still didn’t get any service until we had to order at the window we left after another 45 minutes without an order taken do not recommend spend your time elsewhere
Atmosphere: 1
Food: 1
Service: 1
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