They do a horrible job cleaning tables, they mess up orders and when you ask for them to fix it they mess it up again, they made fun of my friends that has nerve damage because he has a stutter which is unacceptable, they don't respect customers and if you want to ask for help you have to wait at the counter for 5 minutes
Atmosphere: 1
Food: 4
Service: 1
Jenny Bodfield
There is absolutely no customer service what so ever. A an was waiting 15 min to exchange a sandwich that they mistakenly gave him. Then they tried to walk away until I yelled at them to wait because I was there to pick up the other half of my Uber delivery that they decided not to prepare. He tossed it my direction and ran to the back as other people were trying to get his attention. I will not be coming here again. The food is crap and atmosphere is cold. The customer service is non-existant. Shame on mc. Donald's for delivering such crap. Idk how they make billions in a day with this work ethic
Atmosphere: 1
Food: 3
Service: 1
Kaelin Gulizia
IT was so crowded I waited 1 hour for my food asking them multiple times for my food and they did nothing. By the time I got my food it was spicy and hard I hate to wash the chicken off from disgust!
Atmosphere: 3
Service: 1
KarenH
Drove up for a mobile order but they said they didn't have it even after checking the counter for a pickup inside. So I parked and went inside and there it was on the counter. Some of the changes to the order were made but not all of them. Kind of odd. Maybe it was the app or maybe it was the service. I don't know for sure..
Atmosphere: 3
Food: 3
Service: 3
Julie Brekke
I just want to be able to go to this location and get everything I ordered. Not just once or twice but EVERY SINGLE TIME I go here to pick up food for the kids or whatever reason I NEVER get the entire order. I try to look thru the bags but that's difficult to do especially when the fries are on top spilling out everywhere. I just don't understand why they can't get any orders right. I hate that this is the only place in Waverly and it's what the kids like. Just one time can I get everything I paid for?????
Service: 1
Chandra Gunter
Ordered drive thru and food was very fresh. Haven't had McDonald's this good in a long time! Keep up the good work
Atmosphere: 1
Food: 5
Service: 5
Paisley_addi H. Holts
I saw a worker and he started scratching his butt didn’t wash his hands after and started serving us our food no golves on or anything!!
Atmosphere: 1
Food: 4
Service: 1
Russ Jackson
Stopped in around 645pm on Tuesday. Only 1 other person inside waiting for his order. I used the kiosk and waited patiently. The workers were visiting with eachother checking their phones and after about 20 minutes of waiting I asked if I could at least get my drink and fries because I couldn't wait any longer. The worker offered no apology. So I paid full price for a chicken sandwich combo and left 25 minutes later with just a drink and fries. Terrible customer service!! I wont go back.
Mallory Dwyer
Worst experience. Walked in wasn’t greeted, the girl that finally helped us told me my order wasn’t in the system even with me showing her proof, then just walks away without getting me help .. another girl saw it so came to help and found my order right away. The girl who couldn’t find it tells us our order is ready, walks away and our order was wrong. I go back up for help and no one helps, just stood around until I asked for help even tho they all saw me and heard me. Then the rude guy comes to help and was beyond freaking rude! Never again! Took 25 min to get our order and we ordered on line! All due to this! Rude beyond rude staff except for the girl who found our order!
Atmosphere: 1
Food: 1
Service: 1
Cody Schaaf
I eat McDonalds more than a person should LoL. This location is by the far the worst. It’s not uncommon to come in and it shows now serving on the screen for everything but you wait for 10-15 minutes busy or slow it’s a 15 minute wait. At this point it’s my fault for continuing to return here. I guess I’m hoping management will change
Waited in the FASTFOOD LINE FOR 29 MIN FOR 2 6 PIECE CHICKEN NUGGETS KIDS MEAL HOW IS THAT EVEN FAST FOOD NO EXPLANATION NO APOLOGIES
Atmosphere: 2
Food: 2
Service: 2
BETH ANDERSON
McDonald's has taken away the customer service aspect of the business. I dislike ordering on the kiosk, it's impersonal and sometimes confusing. Then when you go to the counter to pay, the employee seems miffed that you are bothering them.
Atmosphere: 2
Food: 3
Service: 2
Reri H.
And in the 3 months, I've received the wrong order, or I'm short an item or two. I don't know what type of atmosphere they have inside so I can only give it a two. I know as a customer the service is awful here!
Atmosphere: 2
Food: 1
Service: 1
Mary Mass
Waverly McDonald’s does not disappoint! If you are collecting happy meal toys Greyson & Hayley are the best at finding what you’re looking for! Customer service 10/10!
Mary Mass
If you are collecting Happy Meal toys…this is the place to come! These 2 were the best! Thank you Greyson & Hayley! You made a little boy VERY happy! I appreciate your commitment to customer service!
They do a horrible job cleaning tables, they mess up orders and when you ask for them to fix it they mess it up again, they made fun of my friends that has nerve damage because he has a stutter which is unacceptable, they don't respect customers and if you want to ask for help you have to wait at the counter for 5 minutes
Atmosphere: 1
Food: 4
Service: 1
There is absolutely no customer service what so ever. A an was waiting 15 min to exchange a sandwich that they mistakenly gave him. Then they tried to walk away until I yelled at them to wait because I was there to pick up the other half of my Uber delivery that they decided not to prepare. He tossed it my direction and ran to the back as other people were trying to get his attention. I will not be coming here again. The food is crap and atmosphere is cold. The customer service is non-existant. Shame on mc. Donald's for delivering such crap. Idk how they make billions in a day with this work ethic
Atmosphere: 1
Food: 3
Service: 1
IT was so crowded I waited 1 hour for my food asking them multiple times for my food and they did nothing. By the time I got my food it was spicy and hard I hate to wash the chicken off from disgust!
Atmosphere: 3
Service: 1
Drove up for a mobile order but they said they didn't have it even after checking the counter for a pickup inside. So I parked and went inside and there it was on the counter. Some of the changes to the order were made but not all of them. Kind of odd. Maybe it was the app or maybe it was the service. I don't know for sure..
Atmosphere: 3
Food: 3
Service: 3
I just want to be able to go to this location and get everything I ordered. Not just once or twice but EVERY SINGLE TIME I go here to pick up food for the kids or whatever reason I NEVER get the entire order. I try to look thru the bags but that's difficult to do especially when the fries are on top spilling out everywhere. I just don't understand why they can't get any orders right. I hate that this is the only place in Waverly and it's what the kids like. Just one time can I get everything I paid for?????
Service: 1
Ordered drive thru and food was very fresh. Haven't had McDonald's this good in a long time! Keep up the good work
Atmosphere: 1
Food: 5
Service: 5
I saw a worker and he started scratching his butt didn’t wash his hands after and started serving us our food no golves on or anything!!
Atmosphere: 1
Food: 4
Service: 1
Stopped in around 645pm on Tuesday. Only 1 other person inside waiting for his order. I used the kiosk and waited patiently. The workers were visiting with eachother checking their phones and after about 20 minutes of waiting I asked if I could at least get my drink and fries because I couldn't wait any longer. The worker offered no apology. So I paid full price for a chicken sandwich combo and left 25 minutes later with just a drink and fries. Terrible customer service!! I wont go back.
Worst experience. Walked in wasn’t greeted, the girl that finally helped us told me my order wasn’t in the system even with me showing her proof, then just walks away without getting me help .. another girl saw it so came to help and found my order right away. The girl who couldn’t find it tells us our order is ready, walks away and our order was wrong. I go back up for help and no one helps, just stood around until I asked for help even tho they all saw me and heard me. Then the rude guy comes to help and was beyond freaking rude! Never again! Took 25 min to get our order and we ordered on line! All due to this! Rude beyond rude staff except for the girl who found our order!
Atmosphere: 1
Food: 1
Service: 1
I eat McDonalds more than a person should LoL. This location is by the far the worst. It’s not uncommon to come in and it shows now serving on the screen for everything but you wait for 10-15 minutes busy or slow it’s a 15 minute wait. At this point it’s my fault for continuing to return here. I guess I’m hoping management will change
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Waited in the FASTFOOD LINE FOR 29 MIN FOR 2 6 PIECE CHICKEN NUGGETS KIDS MEAL HOW IS THAT EVEN FAST FOOD NO EXPLANATION NO APOLOGIES
Atmosphere: 2
Food: 2
Service: 2
McDonald's has taken away the customer service aspect of the business. I dislike ordering on the kiosk, it's impersonal and sometimes confusing. Then when you go to the counter to pay, the employee seems miffed that you are bothering them.
Atmosphere: 2
Food: 3
Service: 2
And in the 3 months, I've received the wrong order, or I'm short an item or two. I don't know what type of atmosphere they have inside so I can only give it a two. I know as a customer the service is awful here!
Atmosphere: 2
Food: 1
Service: 1
Waverly McDonald’s does not disappoint! If you are collecting happy meal toys Greyson & Hayley are the best at finding what you’re looking for! Customer service 10/10!
If you are collecting Happy Meal toys…this is the place to come! These 2 were the best! Thank you Greyson & Hayley! You made a little boy VERY happy! I appreciate your commitment to customer service!
Atmosphere: 5
Food: 5
Service: 5
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