Worst experience. Walked in wasn’t greeted, the girl that finally helped us told me my order wasn’t in the system even with me showing her proof, then just walks away without getting me help .. another girl saw it so came to help and found my order right away. The girl who couldn’t find it tells us our order is ready, walks away and our order was wrong. I go back up for help and no one helps, just stood around until I asked for help even tho they all saw me and heard me. Then the rude guy comes to help and was beyond freaking rude! Never again! Took 25 min to get our order and we ordered on line! All due to this! Rude beyond rude staff except for the girl who found our order!
Atmosphere: 1
Food: 1
Service: 1
Cody Schaaf
I eat McDonalds more than a person should LoL. This location is by the far the worst. It’s not uncommon to come in and it shows now serving on the screen for everything but you wait for 10-15 minutes busy or slow it’s a 15 minute wait. At this point it’s my fault for continuing to return here. I guess I’m hoping management will change
Atmosphere: 1
Food: 1
Service: 1
nicci Bennett
Waited in the FASTFOOD LINE FOR 29 MIN FOR 2 6 PIECE CHICKEN NUGGETS KIDS MEAL HOW IS THAT EVEN FAST FOOD NO EXPLANATION NO APOLOGIES
Atmosphere: 2
Food: 2
Service: 2
BETH ANDERSON
McDonald's has taken away the customer service aspect of the business. I dislike ordering on the kiosk, it's impersonal and sometimes confusing. Then when you go to the counter to pay, the employee seems miffed that you are bothering them.
Atmosphere: 2
Food: 3
Service: 2
Reri H.
And in the 3 months, I've received the wrong order, or I'm short an item or two. I don't know what type of atmosphere they have inside so I can only give it a two. I know as a customer the service is awful here!
Atmosphere: 2
Food: 1
Service: 1
Mary Mass
Waverly McDonald’s does not disappoint! If you are collecting happy meal toys Greyson & Hayley are the best at finding what you’re looking for! Customer service 10/10!
Mary Mass
If you are collecting Happy Meal toys…this is the place to come! These 2 were the best! Thank you Greyson & Hayley! You made a little boy VERY happy! I appreciate your commitment to customer service!
Atmosphere: 5
Food: 5
Service: 5
Jesse Massey
Mcdonalds just keeps getting worse and worse, got a cold quarter pounder with cheese and the cheese wasn't even melted
Atmosphere: 1
Food: 1
Service: 2
Josh West
Honestly this place sucks 4pm om a Sunday there 4 customers here and this place cant handle.
They mixing up the orders, they force you to use the Kiosk machine which is of course out of paper, so you get no receipt no number to know what food is yours. Complete mess, like its their 1st day working a McDonald's, place isn't even busy.
The guy cant reprint my receipt, alright whatever, 20 minutes later I get my food, who's knows if its mine or not, no number on the bag or anything.
Fries suck taste old and they leave out my chicken nuggets. Probably my own fault I should've dug through the bag and made sure. My 5 year old could run a better business. Thanks for nothing, avoid this location at all costs.
I've never seen such a disorganized fking mess over 4 customers.
Atmosphere: 1
Food: 1
Service: 1
W Morris
No milkshakes. No flurries no blizzards. Flippant attitude. Seemed entitled. Not a real McDonald’s but more like a trump McDonald’s…very fake indeed
No problems, pretty much what you would expect from McDonald's
Saraah Davison
We went through the drive-thru and ordered 2 sweet teas with light ice and 3 McChickens, no mayo add big mac sauce. We received 2 UNsweet teas with the cups completely filled with ice and there was no lettuce of any of the sandwiches. Also, McDonald’s policy is 2 napkins per food item ordered, we got none. Genuinely unimpressed with this location, one I used to visit more so than others…
K D Fountain
I drive from Omaha to Lincoln. Everytime I stop to get food. They always say they ran out of something. I asked for a fish sandwich at 4:20 PM in the drive thru. He said they ran out. Hope the manager sees this. The young man had an attitude.
Anthony Romero
Worst Mv Donald's ever on Capital street and K Street .The Latina manager is VERY RUDE AND UNPROFESSIONAL!!!!!!!!!! ITS THE DIRTIEST PLACE IVE Ever BEEN TO
Worst experience. Walked in wasn’t greeted, the girl that finally helped us told me my order wasn’t in the system even with me showing her proof, then just walks away without getting me help .. another girl saw it so came to help and found my order right away. The girl who couldn’t find it tells us our order is ready, walks away and our order was wrong. I go back up for help and no one helps, just stood around until I asked for help even tho they all saw me and heard me. Then the rude guy comes to help and was beyond freaking rude! Never again! Took 25 min to get our order and we ordered on line! All due to this! Rude beyond rude staff except for the girl who found our order!
Atmosphere: 1
Food: 1
Service: 1
I eat McDonalds more than a person should LoL. This location is by the far the worst. It’s not uncommon to come in and it shows now serving on the screen for everything but you wait for 10-15 minutes busy or slow it’s a 15 minute wait. At this point it’s my fault for continuing to return here. I guess I’m hoping management will change
Atmosphere: 1
Food: 1
Service: 1
Waited in the FASTFOOD LINE FOR 29 MIN FOR 2 6 PIECE CHICKEN NUGGETS KIDS MEAL HOW IS THAT EVEN FAST FOOD NO EXPLANATION NO APOLOGIES
Atmosphere: 2
Food: 2
Service: 2
McDonald's has taken away the customer service aspect of the business. I dislike ordering on the kiosk, it's impersonal and sometimes confusing. Then when you go to the counter to pay, the employee seems miffed that you are bothering them.
Atmosphere: 2
Food: 3
Service: 2
And in the 3 months, I've received the wrong order, or I'm short an item or two. I don't know what type of atmosphere they have inside so I can only give it a two. I know as a customer the service is awful here!
Atmosphere: 2
Food: 1
Service: 1
Waverly McDonald’s does not disappoint! If you are collecting happy meal toys Greyson & Hayley are the best at finding what you’re looking for! Customer service 10/10!
If you are collecting Happy Meal toys…this is the place to come! These 2 were the best! Thank you Greyson & Hayley! You made a little boy VERY happy! I appreciate your commitment to customer service!
Atmosphere: 5
Food: 5
Service: 5
Mcdonalds just keeps getting worse and worse, got a cold quarter pounder with cheese and the cheese wasn't even melted
Atmosphere: 1
Food: 1
Service: 2
Honestly this place sucks 4pm om a Sunday there 4 customers here and this place cant handle.
They mixing up the orders, they force you to use the Kiosk machine which is of course out of paper, so you get no receipt no number to know what food is yours. Complete mess, like its their 1st day working a McDonald's, place isn't even busy.
The guy cant reprint my receipt, alright whatever, 20 minutes later I get my food, who's knows if its mine or not, no number on the bag or anything.
Fries suck taste old and they leave out my chicken nuggets. Probably my own fault I should've dug through the bag and made sure. My 5 year old could run a better business. Thanks for nothing, avoid this location at all costs.
I've never seen such a disorganized fking mess over 4 customers.
Atmosphere: 1
Food: 1
Service: 1
No milkshakes. No flurries no blizzards. Flippant attitude. Seemed entitled. Not a real McDonald’s but more like a trump McDonald’s…very fake indeed
Restaurantji Recommends
No problems, pretty much what you would expect from McDonald's
We went through the drive-thru and ordered 2 sweet teas with light ice and 3 McChickens, no mayo add big mac sauce. We received 2 UNsweet teas with the cups completely filled with ice and there was no lettuce of any of the sandwiches. Also, McDonald’s policy is 2 napkins per food item ordered, we got none. Genuinely unimpressed with this location, one I used to visit more so than others…
I drive from Omaha to Lincoln. Everytime I stop to get food. They always say they ran out of something. I asked for a fish sandwich at 4:20 PM in the drive thru. He said they ran out. Hope the manager sees this. The young man had an attitude.
Worst Mv Donald's ever on Capital street and K Street .The Latina manager is VERY RUDE AND UNPROFESSIONAL!!!!!!!!!! ITS THE DIRTIEST PLACE IVE Ever BEEN TO
noicey
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