This is a review based off of multiple occasions. I don't normally review or critique small business however the experience that my Uber driver delivery experienced is appalling. I placed an order just before 12pm on Aug Sunday the 24th 2025 and it arrived over 1.5 hours late. The Uber reported that it would be late do to restaurant issues. And I personally experienced said issues. This is not how you run a customer based company and said owners, lack of management and lack if accountability should be handled with swiftly. If this kfc location hopes to stay in business I would like to think that this owner operator takes keen to the issues placed. If there was an option for negative star reviews I'd put minus 10 strictly based off customer service experience.
Atmosphere: 1
Food: 1
Service: 1
Jorge Costa
Went here I got the $7.00 value meal, they charged me over $10.00 plus no apple bites in the package, crooks.
Atmosphere: 3
Food: 3
Service: 1
annily
i’d recommend going for a drive to londonderry or lowell, this kfc is the worst fast food place i’ve ever been to. I’ve worked at 2 fast food joints and i’ve never had a time when all the workers there had no idea how to work, including the boss. the man who had a manager shirt was the worst, when i was in the drive through i ordered 2 items and then said “one moment please” and then he told us to pull up in a rush when there was no one in line but us, we were thrown off so we pulled up to talk to someone else but it was the same guy. he said that he couldn’t add to our order at the window( i’ve never heard this at any drive thru, as someone who’s worked in fast food) so we then had to go inside to order our drinks and it took about 10 minutes for 2 drinks, while everyone else has looked like they had been waiting for a good 30 minutes.
Atmosphere: 1
Food: 3
Service: 1
Aimèe Guichard
Let me paint the scene for you: you order your food expecting a delectable little KFC treat. So excited. You pull up, packed. You walk in. Packed. Employees screaming at each other. Customers standing around in frustration. Trash all over the floor. You turn up 20 minutes late because you know this KFC is notorious for late orders. You somehow still wait AN HOUR (for a total of an hour and 20 minutes past pick up time) for your food. Only for half the items to be missing. You then have to wait longer, while the employees all scream at each other. Customers asking for refunds. Employees yelling at customers. I also witnessed the manager refuse a guy his food he was waiting for for over an hour when he asked for a time estimate - he said he needed to see a receipt. The manager never gave him one. Absolutely MESS. I get back into my car, with my food finally in hand, ready to indulge after the absolute battle I had to go through to retrieve it. The food was dryer than a pack of saltines with no water in the middle of the Sahara desert.
Atmosphere: 1
Food: 1
Service: 1
Kadiesha palmer
I had a really good experience . The team member who took my order was polite and efficient, and the line moved surprisingly fast. My food was warm, fresh, and tasted great. The restaurant only had 2 workers the cook and the manager that was taking the order.i do understand and they did good.
Atmosphere: 4
Food: 5
Service: 4
Julieanne Pike
Wouldn't even give it one star
Atmosphere: 1
Food: 1
Service: 1
Moss S
Absolutely dreadful service. I place an order online, arrive at the 15 minutes later and it's not ready; that's fine. 20 minutes go by and no one in the store knows about my order, another 10 minutes go by before the supervisor even glances my way. She doesn't even check the system to see my order and just leaves the restaurant after rudely ignoring a paying customer. It took well over an hour to finally get my food. Disciplinary action needs to be taken.
Atmosphere: 2
Food: 2
Service: 1
Tina Turner
Won't get your food and won't get a refund.
Atmosphere: 1
Food: 1
Service: 1
Kyle S
I doubt another 1-star review will make a difference here, but here we are. You might be wondering—why the 1 star? Well, not only did we place an order through their kiosk that never reached the kitchen, but they also couldn’t issue a refund. On top of that, the whole place just felt disorganized and messy.
Atmosphere: 1
Food: 1
Service: 1
Celeste Ronning
Could not get our order right and did not process a refund. There was also a line out the door and the tables were disgusting. Definitely do not come here.
Waited 2 hours for our doordash order and when I got my food was the wrong order
Food: 1
Service: 1
Elyssa Melanson
If could give negative stars I would. They had many employees tons of people waiting, no food coming out and what did was messed up so many times people requested refunds, or gave up threw the food back at them and left. Only like 1 person working while everyone else stood around. Waited 40mins for an uber order and in that time only 2 orders came out both messed up missing items. I dont know what was going on but what a mess.
Sandip Patel
This place need to work on their service and treat their customers respectfully. Has been here before but something changed 360 when it comes to customer service. Rude employees who publicly displayed disrespect to each other no coordination and complete disregard of helping out the customers patiently waiting Used kiosk to order with our names to the order yet they confused us by calling out the order number rather than names. Part of the orders were missing, went back and waited 10 minutes to be acknowledged finally called the girl out to help us and the body language was out loud they are not genuine in their efforts. Situation was very confrontational and uncooperative. Have to ask them to de escalate that’s when one employee finally listened to us and helped us out getting refund. Need a good leadership here but this place is crossed off my list forever.
Atmosphere: 4
Food: 2
Service: 1
Kpop
This place is a joke the the general manager Felicia don't want to work she don't care about the place area manager Mike creamer don't care what she does. Here is some information for people: Corn is frozen and put into a container microwaved for 15 minutes and half of the staff don't use gloves to do it
Biscuits are frozen and are not changed out often so y'all may get nasty ones and most of the team don't care enough about customers to give fresh ones
Bathrooms run out of stuff because the store manager is 29 years old and she hates the store to never order stuff possibly needed.as for all the stuff that they are out of..
Staff hardly clean the dishes right and when they use them they will personally see left food and just wipe it off and reuse the dish..
This is the worst place to get food and I hope y'all find a better place....Taco Bell on main Street Nashua gives better service and Popeyes on dw highway Nashua is better then this place
Atmosphere: 1
Food: 1
Service: 1
Joshua Stephens
Been sitting in the drive through for 20 minutes at the window because they already took our money. The food is standard quality for KFC/Taco Bell, inside is usually dirty, and the service has been at a steady decline for over the last year. As I’m typing this I am entertained by watching them yell at one another over door dash orders or something like that. They apologized for the delay, then told us the entire wait was because the corn “needed to cook” and it was going to take another 5 minutes for the corn to cook for the KFC bowl…? Really? I mean, I get being behind but this is a new record. 39 minute wait in the drive through. 🤣 I would have drove away but I’m committed to giving this thorough review at this point. Really recommend cooking your own chicken as that will be faster and cheaper.
This is a review based off of multiple occasions. I don't normally review or critique small business however the experience that my Uber driver delivery experienced is appalling. I placed an order just before 12pm on Aug Sunday the 24th 2025 and it arrived over 1.5 hours late. The Uber reported that it would be late do to restaurant issues. And I personally experienced said issues. This is not how you run a customer based company and said owners, lack of management and lack if accountability should be handled with swiftly. If this kfc location hopes to stay in business I would like to think that this owner operator takes keen to the issues placed. If there was an option for negative star reviews I'd put minus 10 strictly based off customer service experience.
Atmosphere: 1
Food: 1
Service: 1
Went here I got the $7.00 value meal, they charged me over $10.00 plus no apple bites in the package, crooks.
Atmosphere: 3
Food: 3
Service: 1
i’d recommend going for a drive to londonderry or lowell, this kfc is the worst fast food place i’ve ever been to. I’ve worked at 2 fast food joints and i’ve never had a time when all the workers there had no idea how to work, including the boss. the man who had a manager shirt was the worst, when i was in the drive through i ordered 2 items and then said “one moment please” and then he told us to pull up in a rush when there was no one in line but us, we were thrown off so we pulled up to talk to someone else but it was the same guy. he said that he couldn’t add to our order at the window( i’ve never heard this at any drive thru, as someone who’s worked in fast food) so we then had to go inside to order our drinks and it took about 10 minutes for 2 drinks, while everyone else has looked like they had been waiting for a good 30 minutes.
Atmosphere: 1
Food: 3
Service: 1
Let me paint the scene for you: you order your food expecting a delectable little KFC treat. So excited. You pull up, packed. You walk in. Packed. Employees screaming at each other. Customers standing around in frustration. Trash all over the floor. You turn up 20 minutes late because you know this KFC is notorious for late orders. You somehow still wait AN HOUR (for a total of an hour and 20 minutes past pick up time) for your food. Only for half the items to be missing. You then have to wait longer, while the employees all scream at each other. Customers asking for refunds. Employees yelling at customers. I also witnessed the manager refuse a guy his food he was waiting for for over an hour when he asked for a time estimate - he said he needed to see a receipt. The manager never gave him one. Absolutely MESS. I get back into my car, with my food finally in hand, ready to indulge after the absolute battle I had to go through to retrieve it. The food was dryer than a pack of saltines with no water in the middle of the Sahara desert.
Atmosphere: 1
Food: 1
Service: 1
I had a really good experience . The team member who took my order was polite and efficient, and the line moved surprisingly fast. My food was warm, fresh, and tasted great. The restaurant only had 2 workers the cook and the manager that was taking the order.i do understand and they did good.
Atmosphere: 4
Food: 5
Service: 4
Wouldn't even give it one star
Atmosphere: 1
Food: 1
Service: 1
Absolutely dreadful service. I place an order online, arrive at the 15 minutes later and it's not ready; that's fine. 20 minutes go by and no one in the store knows about my order, another 10 minutes go by before the supervisor even glances my way. She doesn't even check the system to see my order and just leaves the restaurant after rudely ignoring a paying customer. It took well over an hour to finally get my food. Disciplinary action needs to be taken.
Atmosphere: 2
Food: 2
Service: 1
Won't get your food and won't get a refund.
Atmosphere: 1
Food: 1
Service: 1
I doubt another 1-star review will make a difference here, but here we are. You might be wondering—why the 1 star? Well, not only did we place an order through their kiosk that never reached the kitchen, but they also couldn’t issue a refund. On top of that, the whole place just felt disorganized and messy.
Atmosphere: 1
Food: 1
Service: 1
Could not get our order right and did not process a refund. There was also a line out the door and the tables were disgusting. Definitely do not come here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Waited 2 hours for our doordash order and when I got my food was the wrong order
Food: 1
Service: 1
If could give negative stars I would. They had many employees tons of people waiting, no food coming out and what did was messed up so many times people requested refunds, or gave up threw the food back at them and left. Only like 1 person working while everyone else stood around. Waited 40mins for an uber order and in that time only 2 orders came out both messed up missing items. I dont know what was going on but what a mess.
This place need to work on their service and treat their customers respectfully.
Has been here before but something changed 360 when it comes to customer service.
Rude employees who publicly displayed disrespect to each other no coordination and complete disregard of helping out the customers patiently waiting
Used kiosk to order with our names to the order yet they confused us by calling out the order number rather than names.
Part of the orders were missing, went back and waited 10 minutes to be acknowledged finally called the girl out to help us and the body language was out loud they are not genuine in their efforts.
Situation was very confrontational and uncooperative. Have to ask them to de escalate that’s when one employee finally listened to us and helped us out getting refund.
Need a good leadership here but this place is crossed off my list forever.
Atmosphere: 4
Food: 2
Service: 1
This place is a joke the the general manager Felicia don't want to work she don't care about the place area manager Mike creamer don't care what she does.
Here is some information for people:
Corn is frozen and put into a container microwaved for 15 minutes and half of the staff don't use gloves to do it
Biscuits are frozen and are not changed out often so y'all may get nasty ones and most of the team don't care enough about customers to give fresh ones
Bathrooms run out of stuff because the store manager is 29 years old and she hates the store to never order stuff possibly needed.as for all the stuff that they are out of..
Staff hardly clean the dishes right and when they use them they will personally see left food and just wipe it off and reuse the dish..
This is the worst place to get food and I hope y'all find a better place....Taco Bell on main Street Nashua gives better service and Popeyes on dw highway Nashua is better then this place
Atmosphere: 1
Food: 1
Service: 1
Been sitting in the drive through for 20 minutes at the window because they already took our money. The food is standard quality for KFC/Taco Bell, inside is usually dirty, and the service has been at a steady decline for over the last year. As I’m typing this I am entertained by watching them yell at one another over door dash orders or something like that. They apologized for the delay, then told us the entire wait was because the corn “needed to cook” and it was going to take another 5 minutes for the corn to cook for the KFC bowl…? Really? I mean, I get being behind but this is a new record. 39 minute wait in the drive through. 🤣 I would have drove away but I’m committed to giving this thorough review at this point. Really recommend cooking your own chicken as that will be faster and cheaper.
Atmosphere: 1
Food: 3
Service: 1
Loading...