I stopped in on the evening of 4-25-25. I didn't catch her name, but the young lady who was working was awesome! She was friendly, professional, and hard working, excellent service with a smile! ATTENTION MANAGEMENT: Give this young lady a raise, she deserves it! UPDATE: I spent the weekend here at the truck stop and interacted with this young lady several times. Her name is Kianna (I hope I spelled that correctly) and she is absolutely amazing. She has a good heart and a kind soul, and this world needs more people like her. I was having a really rough time, having just lost a loved one, and she was sympathetic and kind. Thank you Kianna, you made my world a better place just knowing there are such good people out there.
declan gould
Ordered a sausage and egg on English muffin and when I received it it smelled exactly like industrial oven cleaner and I had to repeat my order over 3 times to the employee who seemed very very unhappy to be there. DO NOT COME HERE!!!!
brianne austin
The worker was nowhere to be found, once at the counter he wasn't friendly and engaging. I asked for a simple iced coffee and he acted like he had never heard of it, when it's clearly listed on the board and the 1 donut I ordered for my child was completely ignored so I had to ask for it, again, which seemed to irritate him. Some people aren't cut out for customer service, no matter what they have going on in their personal life. We will NOT be using this dunkins again. This is the second time I've had issues, at this dunkins, in store and with drive thru.
Richard Denton
Slow service, rude staff, super dirty. This is a truck stop. Coffee needs to be available 24/7
Greg Helms
Sour puss at the register with an attitude. Gets half the message. Has plastic gloves on but handling money then donuts with same gloves. Are we this stupid or just lazy and incompetent? Where is the management doing the training?
Harry Laughy
Staff was to busy talking on phone to help the take orders and were laughing as people were leaving
jose espinoza
If you are a trucker don't stop here unless you have 20 minutes to kill while you stand there being absolutely and spitefully ignored for no reason I still don't get why they have just one person taking care of the window and the people standing by the counter.
Sheryl Vickers
Horrible experience. I will never be back. First off , I ordered 2 hot coffee. Made it very clear. 2 hot coffee 3 cream and said I'd do my own suger. I waited 15 min... asked about my order... He made me ice coffee and didn't bother to call out anyone's order. I corrected/reminded him that I ordered 2 hot coffees with 3 cream and ill put the sugar in. He made my coffees in 2 min and I asked for a refund (money difference). So then I went and waited over by the till. Another 10 min. The woman made a huge deal about the refund. It was only a dollar. But a dollar is a dollar in my opinion. And I'm not tipping for HORRIBLE service. Not even 1 dollar. She then proceeds to loudly talk behind the counter about the stupid dollar refund that wasn't worth her time. The other employe (there were 4 employees) said loudly "she can just keep on walking without her food" ... Again, it was 2 Hot coffees So between 3 of the 4 employees. I think they need more training. I was almost at the point of just asking for my $8 back and letting them keep the coffees.
Atmosphere: 1
Food: 1
Service: 1
Nikki Polk
I don't even want to give stars. My daughter ordered for doordash and the completely butchered the order it was supposed to be a maple bacon no egg on a croissant they put maple bacon cheese and egg on a cinnamon raisin bagel and then it was supposed to be a plain bagel sausage egg no cheese and they put it on a sesame bagel also got a plain bagel with strawberry cream cheese was burnt to a crisp. So sorry if you don't like your job find another one there was no need for all that mess up. Do better dunkins.
doug holston
I was just there Sunday at 4 PM the worst service I’ve ever had it at Dunkin’ Donuts. He took about 10 minutes to even take my order and then when I did pull up to the window, my hot chocolate was all over the place all over the top and it didn’t even look like a good hot chocolate, wiped it off use some wipes that I had in my car to clean up my car after putting it in my cup holder and then I put it back in the window. I’m all set. I’ll suck up the three dollar loss. He probably drugged My cup anyway.
I would recommend no one stop here unless you have 20 minutes to kill while you stand there being absolutely and spitefully ignored for no reason. I arrived with 2 people ahead of me in line, and waited patiently 22 minutes for the gentleman behind the counter to take my order. After waiting 15 minutes I checked my watch and he commented “still making hand gestures??”. I was legitimately confused as I had just been standing there quietly watching him make drinks for 20 minutes without taking my order.
Atmosphere: 3
Food: 3
Service: 1
Levi Cooper
This is the best Dunkins around the Concord area by far, I wish more were like this
charlie Q
The big blonde lady though her personal casual phone call during working hours was more important than taking care of customers, definitely a waste of time for truckers, just get your diesel and go!
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Baker
Getting my coffee from 2-3 times a week. On some they work fast on some too slow.
I stopped in on the evening of 4-25-25. I didn't catch her name, but the young lady who was working was awesome! She was friendly, professional, and hard working, excellent service with a smile! ATTENTION MANAGEMENT: Give this young lady a raise, she deserves it!
UPDATE: I spent the weekend here at the truck stop and interacted with this young lady several times. Her name is Kianna (I hope I spelled that correctly) and she is absolutely amazing. She has a good heart and a kind soul, and this world needs more people like her. I was having a really rough time, having just lost a loved one, and she was sympathetic and kind. Thank you Kianna, you made my world a better place just knowing there are such good people out there.
Ordered a sausage and egg on English muffin and when I received it it smelled exactly like industrial oven cleaner and I had to repeat my order over 3 times to the employee who seemed very very unhappy to be there. DO NOT COME HERE!!!!
The worker was nowhere to be found, once at the counter he wasn't friendly and engaging. I asked for a simple iced coffee and he acted like he had never heard of it, when it's clearly listed on the board and the 1 donut I ordered for my child was completely ignored so I had to ask for it, again, which seemed to irritate him. Some people aren't cut out for customer service, no matter what they have going on in their personal life. We will NOT be using this dunkins again. This is the second time I've had issues, at this dunkins, in store and with drive thru.
Slow service, rude staff, super dirty. This is a truck stop. Coffee needs to be available 24/7
Sour puss at the register with an attitude. Gets half the message. Has plastic gloves on but handling money then donuts with same gloves. Are we this stupid or just lazy and incompetent? Where is the management doing the training?
Staff was to busy talking on phone to help the take orders and were laughing as people were leaving
If you are a trucker don't stop here unless you have 20 minutes to kill while you stand there being absolutely and spitefully ignored for no reason I still don't get why they have just one person taking care of the window and the people standing by the counter.
Horrible experience. I will never be back.
First off , I ordered 2 hot coffee. Made it very clear. 2 hot coffee 3 cream and said I'd do my own suger.
I waited 15 min... asked about my order...
He made me ice coffee and didn't bother to call out anyone's order.
I corrected/reminded him that I ordered 2 hot coffees with 3 cream and ill put the sugar in.
He made my coffees in 2 min and I asked for a refund (money difference).
So then I went and waited over by the till.
Another 10 min.
The woman made a huge deal about the refund. It was only a dollar. But a dollar is a dollar in my opinion. And I'm not tipping for HORRIBLE service. Not even 1 dollar.
She then proceeds to loudly talk behind the counter about the stupid dollar refund that wasn't worth her time.
The other employe (there were 4 employees) said loudly "she can just keep on walking without her food" ... Again, it was 2 Hot coffees
So between 3 of the 4 employees. I think they need more training.
I was almost at the point of just asking for my $8 back and letting them keep the coffees.
Atmosphere: 1
Food: 1
Service: 1
I don't even want to give stars. My daughter ordered for doordash and the completely butchered the order it was supposed to be a maple bacon no egg on a croissant they put maple bacon cheese and egg on a cinnamon raisin bagel and then it was supposed to be a plain bagel sausage egg no cheese and they put it on a sesame bagel also got a plain bagel with strawberry cream cheese was burnt to a crisp. So sorry if you don't like your job find another one there was no need for all that mess up. Do better dunkins.
I was just there Sunday at 4 PM the worst service I’ve ever had it at Dunkin’ Donuts. He took about 10 minutes to even take my order and then when I did pull up to the window, my hot chocolate was all over the place all over the top and it didn’t even look like a good hot chocolate, wiped it off use some wipes that I had in my car to clean up my car after putting it in my cup holder and then I put it back in the window. I’m all set. I’ll suck up the three dollar loss. He probably drugged My cup anyway.
Restaurantji Recommends
I would recommend no one stop here unless you have 20 minutes to kill while you stand there being absolutely and spitefully ignored for no reason.
I arrived with 2 people ahead of me in line, and waited patiently 22 minutes for the gentleman behind the counter to take my order. After waiting 15 minutes I checked my watch and he commented “still making hand gestures??”. I was legitimately confused as I had just been standing there quietly watching him make drinks for 20 minutes without taking my order.
Atmosphere: 3
Food: 3
Service: 1
This is the best Dunkins around the Concord area by far, I wish more were like this
The big blonde lady though her personal casual phone call during working hours was more important than taking care of customers, definitely a waste of time for truckers, just get your diesel and go!
Atmosphere: 1
Food: 1
Service: 1
Getting my coffee from 2-3 times a week. On some they work fast on some too slow.
BECAUSE THEY HAD NO DONUTS OR MUNCHKINS
WHAT KIND OF DUNKIN DONUTS HAS NO
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts, Munchkins Donut Hole Treats
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