This dunks used to be great but I think most of the good employees have left. This morning they took FOREVER in the drive through and while I was waiting at the window I heard a male employee make a rude comment towards a special needs employee saying she “wasn’t doing anything helpful” while she was trying to help everybody with drinks and take drive through orders. The same guy made my wake up wrap like this
Whit Feather
DO NOT GO TO THIS DUNKIN! The app wouldn’t let me order online, so I went through the drive-thru—big mistake. I sat behind one car for 3 minutes, then another 5 at the window while the employee made the wrong drink and tried to hand it to me. When I told her it wasn’t mine, she looked completely lost. Turns out it was her first day, and the only other person working didn’t help at all. She eventually remade my drink but couldn’t refund me for the wrong order because, surprise, there was no manager on site. I left late for work and out money because this place thought it was a good idea to leave two undertrained employees running the store alone. Completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Kolosiej
Their donuts are always dry and never fresh.
Atmosphere: 3
Food: 1
Service: 3
Harry kehaias
⭐️⭐️⭐️⭐️⭐️ “My buddy and I swung by this Dunkin’ after practice and it honestly made our day. The staff was super friendly, cracked a couple jokes with us, and had our order out fast. The coffees were perfect — not watered down at all — and the donuts were fresh, like just out of the oven. It’s nice when a place actually gets your order right the first time, too. Big shoutout to the crew here, they really set the vibe. We’ll definitely be back.”
Atmosphere: 5
Food: 5
Service: 5
Michelle Montemorra
Honestly, the item I got was uncooked which should have been, and the staff was not helpful and was short and rude.
Jacob Jones
Really cluttered and a mess behind the counter. Two young workers seemed really confused and out of it.
Atmosphere: 5
Food: 5
Service: 1
James
Stood at the counter for a minute or two and no one ever came over. Went to the bathroom and it was one of the dirtiest Dunkin donut bathrooms I’ve been to. Everything seems to be neglected here.
Owen
Never staffed to what it needs to be. Basically don’t go past 10 am. I was asked to go through the drive through because there wasn’t enough staff to take my order inside. 7 cars deep in the drive though. No thanks
Atmosphere: 5
Food: 2
Service: 2
Richard Thorn
After almost two and a half years of passing by this Dunkin’ Donuts, I find myself compelled to leave yet another one-star review. This establishment is truly disappointing. I typically grab one or two iced teas a day from Dunkin’, but I usually avoid this location, opting instead for others that are farther away and off my usual path. The reason? Experiences like the one I had today. There was one car in front of me and another already at the window. Instead of taking my order while the first car was being served, they waited until it left. I sat at the drive-through ordering point for seven minutes, feeling a mix of disbelief and frustration, before I decided to drive away. It's disheartening to see that the inefficiency of this place has remained unchanged throughout my six years of commuting to Amherst.
Service: 1
Rebecca Mearls
The cashier that took our order was very polite and helpful. We ordered the loaded hash browns and no forks were given I had to ask for them the woman that I asked was rude. The young man making the food was put off by having to give me 3 forks which took approximately 3 seconds complaining he has so much food to make. Also we waited for a drink that was not made and the woman we asked about the drink was rude and put off that she actually had to work. Poor service and bad attitudes!!! Get a different job if you are miserable!
Curious to see which manager I’ll meet next week. Is there a loyalty program for customers who survive all the staffing changes? They stay just long enough to MAYBE know the difference between a latte and a macchiato.
NewEngland Outdoors
Very clean, polite, and fast !
Atmosphere: 5
Food: 5
Service: 5
Peter Lott
Service is great
Atmosphere: 5
Food: 5
Service: 5
Larry Corder
Drive thru fast service
Food: 5
Service: 5
Will Fletcher
Slow service should change hours since they are always closed by 630
This dunks used to be great but I think most of the good employees have left. This morning they took FOREVER in the drive through and while I was waiting at the window I heard a male employee make a rude comment towards a special needs employee saying she “wasn’t doing anything helpful” while she was trying to help everybody with drinks and take drive through orders. The same guy made my wake up wrap like this
DO NOT GO TO THIS DUNKIN! The app wouldn’t let me order online, so I went through the drive-thru—big mistake. I sat behind one car for 3 minutes, then another 5 at the window while the employee made the wrong drink and tried to hand it to me. When I told her it wasn’t mine, she looked completely lost. Turns out it was her first day, and the only other person working didn’t help at all. She eventually remade my drink but couldn’t refund me for the wrong order because, surprise, there was no manager on site. I left late for work and out money because this place thought it was a good idea to leave two undertrained employees running the store alone. Completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Their donuts are always dry and never fresh.
Atmosphere: 3
Food: 1
Service: 3
⭐️⭐️⭐️⭐️⭐️
“My buddy and I swung by this Dunkin’ after practice and it honestly made our day. The staff was super friendly, cracked a couple jokes with us, and had our order out fast. The coffees were perfect — not watered down at all — and the donuts were fresh, like just out of the oven. It’s nice when a place actually gets your order right the first time, too. Big shoutout to the crew here, they really set the vibe. We’ll definitely be back.”
Atmosphere: 5
Food: 5
Service: 5
Honestly, the item I got was uncooked which should have been, and the staff was not helpful and was short and rude.
Really cluttered and a mess behind the counter. Two young workers seemed really confused and out of it.
Atmosphere: 5
Food: 5
Service: 1
Stood at the counter for a minute or two and no one ever came over. Went to the bathroom and it was one of the dirtiest Dunkin donut bathrooms I’ve been to. Everything seems to be neglected here.
Never staffed to what it needs to be. Basically don’t go past 10 am. I was asked to go through the drive through because there wasn’t enough staff to take my order inside. 7 cars deep in the drive though. No thanks
Atmosphere: 5
Food: 2
Service: 2
After almost two and a half years of passing by this Dunkin’ Donuts, I find myself compelled to leave yet another one-star review. This establishment is truly disappointing. I typically grab one or two iced teas a day from Dunkin’, but I usually avoid this location, opting instead for others that are farther away and off my usual path. The reason? Experiences like the one I had today. There was one car in front of me and another already at the window. Instead of taking my order while the first car was being served, they waited until it left. I sat at the drive-through ordering point for seven minutes, feeling a mix of disbelief and frustration, before I decided to drive away. It's disheartening to see that the inefficiency of this place has remained unchanged throughout my six years of commuting to Amherst.
Service: 1
The cashier that took our order was very polite and helpful. We ordered the loaded hash browns and no forks were given I had to ask for them the woman that I asked was rude. The young man making the food was put off by having to give me 3 forks which took approximately 3 seconds complaining he has so much food to make. Also we waited for a drink that was not made and the woman we asked about the drink was rude and put off that she actually had to work. Poor service and bad attitudes!!! Get a different job if you are miserable!
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
Curious to see which manager I’ll meet next week. Is there a loyalty program for customers who survive all the staffing changes? They stay just long enough to MAYBE know the difference between a latte and a macchiato.
Very clean, polite, and fast !
Atmosphere: 5
Food: 5
Service: 5
Service is great
Atmosphere: 5
Food: 5
Service: 5
Drive thru fast service
Food: 5
Service: 5
Slow service should change hours since they are always closed by 630
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