Slow service should change hours since they are always closed by 630
Jim Keydel
5 working, no customers and overflowing trash cans and bathrooms nasty
Jack Panella
I was amazed when I walked into this dunkin and a man named Dylan was helping me with drink order. He is one of the most knowledgeable and respectful people I have ever been in contact with. He is also my ex’s brother but still puts on a show with hips while making my drink. Whenever I having a bad day I know I can just go to Dunkin where i’ll find Dylan and make all problems go away. I truly wish the best for him and his dog Rex. Amen
I HATE RATS
i didnt like how the employee was employed but the dance was lowkey tuff
Jack Brosnan
make sure someone over the age of 25 makes your drink or else you will just be paying for a big cup of milk
wouldve been two stars but then that kid on tiktok started dancing and it made me upset.
Josh Stilwell
Just wanted to go to get some coffee and one of the workers just poured it out because I was “wasent respectfull” workers are terrible don’t go.
taylee coffer
i don’t even know where to begin with this. i wish there was an option for no stars. my experience there was absolutely ridiculous. they didn’t get my order right and they were extremely rude to me. i will never go back there again.
Ben Grunblatt
Walked into Dunkin’ expecting a coffee and maybe a halfway decent breakfast. What I got instead was a room-temperature disaster served in a plastic cup. I asked for a caramel iced coffee, and what they handed me tasted like someone whispered “caramel” over a cup of dirty dishwater.
Figured I’d try a bagel to make up for it. Huge mistake. The thing was so stale I nearly cracked a tooth. The cream cheese was harder to spread than concrete, and by the time I was done, it looked like I had personally insulted it.
Service was just as bad. The cashier stared at me like I had just ruined their day by existing, and I had to repeat my order three times before they even started making it. Meanwhile, the guy behind me got his order immediately, which I can only assume means he has some kind of secret VIP membership.
Never coming back. I’d have a better breakfast picking crumbs off my kitchen counter.
Brendan Cavanagh
I have been going to various Dunkins every day for probably a decade or more. There was a golden era of this Dunkins. It was only a few months ago and it would have been 5 stars. It was when Will was the manager and you had great employees like Megan, Lauren, Maddi, Leanne, Evan and others. I only know their names because they made coming to this Dunks a good experience and knew fantastic customer service. They knew my drink, knew my name, and were pleasant and I was happy to pay $7.64 every single day for one drink. Unfortunately, the downright awful owners drove Will to leave which started a cascade that introduced a new manager who has fired or led to the departure of all the good employees. Now, this new manager charges me $9+ for the same drink that I have gotten for $7.xx at literally every Dunkin I've gone to over the past decade. I have moved around and attended daily 4 Dunkin's for several years. 2 in MA and 2 in NH. Every one until now charged me $7.xx and formed a great relationship with me seeing as I go everyday and spend literally thousands of dollars a year on at their location. But somehow now, in an attempt to make an extra $2 on an already expensive drink, this location will make $0. Instead of making a minimum of ~$3,000/yr will make $0/yr from me. That doesn't sound like good business to me. Not everyone working there now is bad. But they can only be as good as their manager and owners allow and I'm afraid that's now the bottleneck. It's a real shame but it comes as no surprise. They also own and operate the Hollis Dunkin's which is notoriously awful too. Given this, you'd think the owners would have some introspection and understand they aren't capable of running a successful Dunkin's. Such that when you fumble your way into a good manager and employees, TO NOT MESS WITH IT. If you're running a small town Dunkin's that naturally doesn't do loads of volume, and you don't fully embrace CUSTOMER SERVICE as your primary strength, then you've lost. And this Dunkin's is lost. If they change their attitude and make things right, I'll be happy to come back.
The one that I went to today the girl wasn't that helpful and she couldn't help me and she was kinda rude actually
Danny S.
Three girls work, one just walks around and leaves, the other finally starts your order forgets about it, have to ask the third if they can finish my during sitting there, none of them wore any gloves, this location could benefit from learning what they are supposed to do and how, didn't get the drink I wanted because they made it wrong and it took over 10 minutes to make it wrong
Mike Staubin
No customers inside or at the drive through and two people working. Worker walk by and she told me that she would be right back. Waited but she never returned so I left and went to one in Mass. This was in the afternoon on 12-18. Way too many of these around so stay away from this one. The help needs a class in Customer Service ASAP.
Service: 1
Dan McLaughlin
Why am I always stuck in the drivethrough for 30 mins to get a coffee?
Atmosphere: 3
Food: 3
Service: 1
Jeff Gordon
This Dunkin' in Brookline, NH has a Manager that understands customer service. He was fantastic. Definitely going to make a point of returning when I'm in that area.
Drive thru fast service
Slow service should change hours since they are always closed by 630
5 working, no customers and overflowing trash cans and bathrooms nasty
I was amazed when I walked into this dunkin and a man named Dylan was helping me with drink order. He is one of the most knowledgeable and respectful people I have ever been in contact with. He is also my ex’s brother but still puts on a show with hips while making my drink. Whenever I having a bad day I know I can just go to Dunkin where i’ll find Dylan and make all problems go away. I truly wish the best for him and his dog Rex. Amen
i didnt like how the employee was employed but the dance was lowkey tuff
make sure someone over the age of 25 makes your drink or else you will just be paying for a big cup of milk
wouldve been two stars but then that kid on tiktok started dancing and it made me upset.
Just wanted to go to get some coffee and one of the workers just poured it out because I was “wasent respectfull” workers are terrible don’t go.
i don’t even know where to begin with this. i wish there was an option for no stars. my experience there was absolutely ridiculous. they didn’t get my order right and they were extremely rude to me. i will never go back there again.
Walked into Dunkin’ expecting a coffee and maybe a halfway decent breakfast. What I got instead was a room-temperature disaster served in a plastic cup. I asked for a caramel iced coffee, and what they handed me tasted like someone whispered “caramel” over a cup of dirty dishwater.
Figured I’d try a bagel to make up for it. Huge mistake. The thing was so stale I nearly cracked a tooth. The cream cheese was harder to spread than concrete, and by the time I was done, it looked like I had personally insulted it.
Service was just as bad. The cashier stared at me like I had just ruined their day by existing, and I had to repeat my order three times before they even started making it. Meanwhile, the guy behind me got his order immediately, which I can only assume means he has some kind of secret VIP membership.
Never coming back. I’d have a better breakfast picking crumbs off my kitchen counter.
I have been going to various Dunkins every day for probably a decade or more. There was a golden era of this Dunkins. It was only a few months ago and it would have been 5 stars. It was when Will was the manager and you had great employees like Megan, Lauren, Maddi, Leanne, Evan and others. I only know their names because they made coming to this Dunks a good experience and knew fantastic customer service. They knew my drink, knew my name, and were pleasant and I was happy to pay $7.64 every single day for one drink. Unfortunately, the downright awful owners drove Will to leave which started a cascade that introduced a new manager who has fired or led to the departure of all the good employees. Now, this new manager charges me $9+ for the same drink that I have gotten for $7.xx at literally every Dunkin I've gone to over the past decade. I have moved around and attended daily 4 Dunkin's for several years. 2 in MA and 2 in NH. Every one until now charged me $7.xx and formed a great relationship with me seeing as I go everyday and spend literally thousands of dollars a year on at their location. But somehow now, in an attempt to make an extra $2 on an already expensive drink, this location will make $0. Instead of making a minimum of ~$3,000/yr will make $0/yr from me. That doesn't sound like good business to me. Not everyone working there now is bad. But they can only be as good as their manager and owners allow and I'm afraid that's now the bottleneck. It's a real shame but it comes as no surprise. They also own and operate the Hollis Dunkin's which is notoriously awful too. Given this, you'd think the owners would have some introspection and understand they aren't capable of running a successful Dunkin's. Such that when you fumble your way into a good manager and employees, TO NOT MESS WITH IT. If you're running a small town Dunkin's that naturally doesn't do loads of volume, and you don't fully embrace CUSTOMER SERVICE as your primary strength, then you've lost. And this Dunkin's is lost. If they change their attitude and make things right, I'll be happy to come back.
Restaurantji Recommends
The one that I went to today the girl wasn't that helpful and she couldn't help me and she was kinda rude actually
Three girls work, one just walks around and leaves, the other finally starts your order forgets about it, have to ask the third if they can finish my during sitting there, none of them wore any gloves, this location could benefit from learning what they are supposed to do and how, didn't get the drink I wanted because they made it wrong and it took over 10 minutes to make it wrong
No customers inside or at the drive through and two people working. Worker walk by and she told me that she would be right back. Waited but she never returned so I left and went to one in Mass. This was in the afternoon on 12-18. Way too many of these around so stay away from this one. The help needs a class in Customer Service ASAP.
Service: 1
Why am I always stuck in the drivethrough for 30 mins to get a coffee?
Atmosphere: 3
Food: 3
Service: 1
This Dunkin' in Brookline, NH has a Manager that understands customer service. He was fantastic. Definitely going to make a point of returning when I'm in that area.
Atmosphere: 5
Food: 5
Service: 5
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