Never staffed to what it needs to be. Basically don’t go past 10 am. I was asked to go through the drive through because there wasn’t enough staff to take my order inside. 7 cars deep in the drive though. No thanks
Atmosphere: 5
Food: 2
Service: 2
Richard Thorn
After almost two and a half years of passing by this Dunkin’ Donuts, I find myself compelled to leave yet another one-star review. This establishment is truly disappointing. I typically grab one or two iced teas a day from Dunkin’, but I usually avoid this location, opting instead for others that are farther away and off my usual path. The reason? Experiences like the one I had today. There was one car in front of me and another already at the window. Instead of taking my order while the first car was being served, they waited until it left. I sat at the drive-through ordering point for seven minutes, feeling a mix of disbelief and frustration, before I decided to drive away. It's disheartening to see that the inefficiency of this place has remained unchanged throughout my six years of commuting to Amherst.
Service: 1
Rebecca Mearls
The cashier that took our order was very polite and helpful. We ordered the loaded hash browns and no forks were given I had to ask for them the woman that I asked was rude. The young man making the food was put off by having to give me 3 forks which took approximately 3 seconds complaining he has so much food to make. Also we waited for a drink that was not made and the woman we asked about the drink was rude and put off that she actually had to work. Poor service and bad attitudes!!! Get a different job if you are miserable!
Atmosphere: 3
Food: 4
Service: 2
Kris
Curious to see which manager I’ll meet next week. Is there a loyalty program for customers who survive all the staffing changes? They stay just long enough to MAYBE know the difference between a latte and a macchiato.
NewEngland Outdoors
Very clean, polite, and fast !
Atmosphere: 5
Food: 5
Service: 5
Peter Lott
Service is great
Atmosphere: 5
Food: 5
Service: 5
Larry Corder
Drive thru fast service
Food: 5
Service: 5
Will Fletcher
Slow service should change hours since they are always closed by 630
Jim Keydel
5 working, no customers and overflowing trash cans and bathrooms nasty
Jack Panella
I was amazed when I walked into this dunkin and a man named Dylan was helping me with drink order. He is one of the most knowledgeable and respectful people I have ever been in contact with. He is also my ex’s brother but still puts on a show with hips while making my drink. Whenever I having a bad day I know I can just go to Dunkin where i’ll find Dylan and make all problems go away. I truly wish the best for him and his dog Rex. Amen
i didnt like how the employee was employed but the dance was lowkey tuff
Jack Brosnan
make sure someone over the age of 25 makes your drink or else you will just be paying for a big cup of milk
wouldve been two stars but then that kid on tiktok started dancing and it made me upset.
Josh Stilwell
Just wanted to go to get some coffee and one of the workers just poured it out because I was “wasent respectfull” workers are terrible don’t go.
taylee coffer
i don’t even know where to begin with this. i wish there was an option for no stars. my experience there was absolutely ridiculous. they didn’t get my order right and they were extremely rude to me. i will never go back there again.
Ben Grunblatt
Walked into Dunkin’ expecting a coffee and maybe a halfway decent breakfast. What I got instead was a room-temperature disaster served in a plastic cup. I asked for a caramel iced coffee, and what they handed me tasted like someone whispered “caramel” over a cup of dirty dishwater.
Figured I’d try a bagel to make up for it. Huge mistake. The thing was so stale I nearly cracked a tooth. The cream cheese was harder to spread than concrete, and by the time I was done, it looked like I had personally insulted it.
Service was just as bad. The cashier stared at me like I had just ruined their day by existing, and I had to repeat my order three times before they even started making it. Meanwhile, the guy behind me got his order immediately, which I can only assume means he has some kind of secret VIP membership.
Never coming back. I’d have a better breakfast picking crumbs off my kitchen counter.
Never staffed to what it needs to be. Basically don’t go past 10 am. I was asked to go through the drive through because there wasn’t enough staff to take my order inside. 7 cars deep in the drive though. No thanks
Atmosphere: 5
Food: 2
Service: 2
After almost two and a half years of passing by this Dunkin’ Donuts, I find myself compelled to leave yet another one-star review. This establishment is truly disappointing. I typically grab one or two iced teas a day from Dunkin’, but I usually avoid this location, opting instead for others that are farther away and off my usual path. The reason? Experiences like the one I had today. There was one car in front of me and another already at the window. Instead of taking my order while the first car was being served, they waited until it left. I sat at the drive-through ordering point for seven minutes, feeling a mix of disbelief and frustration, before I decided to drive away. It's disheartening to see that the inefficiency of this place has remained unchanged throughout my six years of commuting to Amherst.
Service: 1
The cashier that took our order was very polite and helpful. We ordered the loaded hash browns and no forks were given I had to ask for them the woman that I asked was rude. The young man making the food was put off by having to give me 3 forks which took approximately 3 seconds complaining he has so much food to make. Also we waited for a drink that was not made and the woman we asked about the drink was rude and put off that she actually had to work. Poor service and bad attitudes!!! Get a different job if you are miserable!
Atmosphere: 3
Food: 4
Service: 2
Curious to see which manager I’ll meet next week. Is there a loyalty program for customers who survive all the staffing changes? They stay just long enough to MAYBE know the difference between a latte and a macchiato.
Very clean, polite, and fast !
Atmosphere: 5
Food: 5
Service: 5
Service is great
Atmosphere: 5
Food: 5
Service: 5
Drive thru fast service
Food: 5
Service: 5
Slow service should change hours since they are always closed by 630
5 working, no customers and overflowing trash cans and bathrooms nasty
I was amazed when I walked into this dunkin and a man named Dylan was helping me with drink order. He is one of the most knowledgeable and respectful people I have ever been in contact with. He is also my ex’s brother but still puts on a show with hips while making my drink. Whenever I having a bad day I know I can just go to Dunkin where i’ll find Dylan and make all problems go away. I truly wish the best for him and his dog Rex. Amen
Restaurantji Recommends
i didnt like how the employee was employed but the dance was lowkey tuff
make sure someone over the age of 25 makes your drink or else you will just be paying for a big cup of milk
wouldve been two stars but then that kid on tiktok started dancing and it made me upset.
Just wanted to go to get some coffee and one of the workers just poured it out because I was “wasent respectfull” workers are terrible don’t go.
i don’t even know where to begin with this. i wish there was an option for no stars. my experience there was absolutely ridiculous. they didn’t get my order right and they were extremely rude to me. i will never go back there again.
Walked into Dunkin’ expecting a coffee and maybe a halfway decent breakfast. What I got instead was a room-temperature disaster served in a plastic cup. I asked for a caramel iced coffee, and what they handed me tasted like someone whispered “caramel” over a cup of dirty dishwater.
Figured I’d try a bagel to make up for it. Huge mistake. The thing was so stale I nearly cracked a tooth. The cream cheese was harder to spread than concrete, and by the time I was done, it looked like I had personally insulted it.
Service was just as bad. The cashier stared at me like I had just ruined their day by existing, and I had to repeat my order three times before they even started making it. Meanwhile, the guy behind me got his order immediately, which I can only assume means he has some kind of secret VIP membership.
Never coming back. I’d have a better breakfast picking crumbs off my kitchen counter.
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