We were seated quickly, the restaurant wasn't full, menu choices were plentiful, but when I ordered fish and chips with malt vinegar, I was told that there was no vinegar available. I asked if they had any vinegar and still the same answer. I didn't ask, but I'm fairly certain that they offered oil and vinegar as salad dressing, which would be acceptable. Note that this chain was founded in New England, where malt vinegar is routinely served with the dish. So I ordered grilled cheese and a cup of tomato soup. My wife ordered a burger. The soup came in a tiny bowl and was cloyingly sweet, the taste reminiscent of spaghetti-o's without the Os. The grilled cheese was fair, but didn't appear to be actually grilled. It was more like melted American cheese on toast. The burger was unremarkable, but not bad in any way. Our server was attentive and pleasant. The price wasn't too high considering the recent economy.
Atmosphere: 4
Food: 3
Service: 4
K L
We waited 30 mins for our food. Our food was terrible, tuna melts with no tuna, on burnt toast. Chicken in the salad dry as a bone. Fish sandwich consistency of cardboard. Only 2 stressed out waitresses and no front help, a line for hours. Don't come here
Atmosphere: 1
Food: 1
Service: 1
Joanna Hadley
Dinner was really good. They were patient with two old cousins soon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Hot Chocolate Fribble, Hot Fudge, Sundae, Ice Cream Sundaes
M
Cute waitress good food
Atmosphere: 3
Food: 4
Service: 5
Debbie G
Ordered take out for the first time here. We waited for awhile at the take out window because the employee (young male) was on his personal iPhone so we finally had to knock on the window to get his attention for any service. Just two orders of a cup of soup, beef n barley. This was incredibly a small amount of soup to give to anyone. For reference, I poured it into a “one cup” serving, and it didn’t even fill that. Just about a half cup. This is really not right to serve this small amount of soup to any customer, especially at $5.99 a cup. It didn’t even taste good, and this was all we ordered. Both orders were this size, and mine even had more in it. We will never order anything from here again. Definitely not worth these very small amounts.
Atmosphere: 1
Food: 1
Service: 1
Kayla Sims
If I could give zero stars I would. The way our visit went was absolutely astonishing. We were not welcomed or acknowledged when we walked into the place, once we got seated the server said nothing and slammed the menus on the table and walked away. Came back asked for drinks only took drink orders for 3 out of the 5 of us as my step mom was asking my son what he wanted because they wouldn’t make him a pancake even though we got there at 11 I get breakfast stopped but come on one pancake. We were given our drinks and the waitress walked away and didn’t even take the drink orders for the 2 she ignored in the first place my father said she needed to take drink orders for the other 2 and with a nasty sarcastic voice she was like I’m sorry sir I didn’t realize you were ready and we explained how there were 2 people who got ignored and got no drinks, we asked for the check for the drinks we did get and wanted to leave the waitrsss told us we weee set and proceeded to run her mouth to us as she walked to the kitchen. Mind you the couple that got seated after us left before we even did as she didn’t even acknowledge them period. This was on Sunday November 3rd 11. This waitress was heavy set with glasses and was working morning shift. This place has gone so far down hill it’s sad. No one should be treated the way we were. We went to the 99 and got treated with the up most respect and constant apologies for the slow responses due to being busy. I don’t see this place lasting long there’s a reason they are never busy or stay busy you can’t have rude staff. We will never return to this friendly so really hope the owner sees this and fires this waitress between my family and the couple that’s 7 people that up and left due to how the waitress was.
Atmosphere: 1
Food: 1
Service: 1
dale trotter
There was 5 adults 2 children in our party, quick to be seated. We ordered simple menu items, I am still waiting on the free ice cream with my senior meal, never offered by the way. My daughters food came over 20 minutes after the rest of the party was finished, the waitress said "I don't know why the kitchen didn't make it. " asked to get it to go, she was flustered. Asked to see the manager she said, he's busy in the back, I said ok I will wait, asked a second time 15 minutes later, she said he is making ice cream. Finally I got up and went to the counter asking for the manager. Absolute horrible service, the food we got was good. Just not what I expected from a restaurant I once lived. Absolutely horrible. Never again
Atmosphere: 4
Food: 2
Service: 1
Kayla I
The last 2 times we have taken our kids to Friendly’s in Concord there was the same waitress working who was beyond miserable, I’m not sure how anyone hasn’t said anything yet. The first time we were brave enough to just grab ice cream knowing it would’ve been a disaster to try and sit and get food. We witnessed her not only aggressively toss, but THROW menus at an older couple sitting and stating they sat themselves after lack of service. But tonight after just an awful attitude and lack of acknowledgment we up and left. The manager was there tonight as well-I’m not sure if her attitude or the waitresses attitude was worse. The look on all the customer’s faces tonight said it all. We will never return.
Steve Gilmour
Service has turned for the better at this location. The last time I was there it was bad.
Atmosphere: 4
Food: 5
Service: 5
Charity Anders
The staff is kind The food is good And Offered me water
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hot Fudge, Small Sundae, Sundae, French Toast, Ice Cream Sundaes
Service is great here. Friendly, happy, and clean. Food is always good. And the atmosphere is calming.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich, Hot Fudge, Small Sundae, Sundae, Ice Cream Sundaes
Benjamin Flanders
Always have fond memories of bringing my children here when they were in elementary school. Now they are in their 20's. Glad to see this restaurant still here as there are fewer Friendly's around
Parking: If it's not busy there's plenty of parking. Less so the busier it is like any place
Kid-friendliness: The kids meals come with a free kid size sundae which my kids always looked forward to. Plus they usually give the kids stuff to color and/or draw. It's a great place to start to bring your kids to to get them accustomed to restaurant behavior/ etiquette
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, All American Burger, Kids Monster Mash Sundae, Mozzarella Sticks, Onion Rings, Ice Cream Sundaes
kali randlett
I haven’t been to Friendly’s since I was a young kid. I actually went in there today with my daughter to eat and check out the atmosphere but with intentions of filling out an application to make some extra money if hired. From the moment I walked in I got an uneasy feeling. There were maybe 6 people in front of the door inside waiting and complaining. After overhearing I realized okay there is only 2 people working so let’s be fair and have some patience. It took 15 minutes of us standing there, me holding my 1 year old daughter at 30 weeks pregnant with no where to sit. The thing is that we were not even acknowledged by anyone working there. When I got sat I was a little grossed out by the waitress serving my daughter and I. She did not look clean. I’m really not trying to be rude but it was just the cherry on top to the bad experience. When the food came out it looked like something I could have microwaved at home in 5 minutes. I also got a frappe.. that had the consistency of milk. Needless to say I was very disappointed by every single thing. The workers, the manager there storming out of the restaurant to what seemed to maybe be her break. I definitely would not want to work in a negative atmosphere like that so I did not leave a tip, barley ate the food, and I left without doing any application.
Atmosphere: 1
Food: 1
Service: 1
Courtney Caprarello
We stopped in for lunch and it took them 10 minutes just to seat us and there were only 2 other tables filling the restaurant. It took another 15 minutes to take our drink order and she didn’t let my daughter order a drink and just took off. Another 10 minutes for the drinks to arrive and she didn’t take our food order after dropping the drinks off l, she just left. Finally ordered lunch and it came out 30 minutes later. Soup was cold. No silverware for salad had to ask for it got attitude. After lunch we got ice cream tried to order my daughter the BYO ice cream sundae and she told me she wanted it as is, I explained she didn’t want it as is she wanted different things and she gave me attitude. I then ordered myself a banana split but with no pineapple sauce. She was already irritated with me and I was saying no pineapple sauce she walked away saying yeah yeah yeah. I was trying to tell her I have an allergy to pineapple but she didn’t seem to care. When we got our ice creams it didn’t look as though there was pineapple on the sundae but as I got to the bottom there was pineapple. Now I am having an allergic reaction (tongue itchy throat scratchy). We tried to get the manager to come talk to us. 30 minutes later (yes I have medicine that I took cause I knew what I had eaten) she came out all pissed off and yelling at us. Not sure this is a way to run a business but I will never go back knowing that the waitress (Amy) did not care about what she had done. She never apologized or even recognized that she did something wrong!!! Poor business all around!!!!
Atmosphere: 1
Food: 1
Service: 1
Robert Williams
Kat was an amazing woman who served us this afternoon. You can tell she is very caring and has a heart of gold I will definitely be coming back in the near future .
We were seated quickly, the restaurant wasn't full, menu choices were plentiful, but when I ordered fish and chips with malt vinegar, I was told that there was no vinegar available. I asked if they had any vinegar and still the same answer. I didn't ask, but I'm fairly certain that they offered oil and vinegar as salad dressing, which would be acceptable. Note that this chain was founded in New England, where malt vinegar is routinely served with the dish. So I ordered grilled cheese and a cup of tomato soup. My wife ordered a burger. The soup came in a tiny bowl and was cloyingly sweet, the taste reminiscent of spaghetti-o's without the Os. The grilled cheese was fair, but didn't appear to be actually grilled. It was more like melted American cheese on toast. The burger was unremarkable, but not bad in any way. Our server was attentive and pleasant. The price wasn't too high considering the recent economy.
Atmosphere: 4
Food: 3
Service: 4
We waited 30 mins for our food. Our food was terrible, tuna melts with no tuna, on burnt toast. Chicken in the salad dry as a bone. Fish sandwich consistency of cardboard. Only 2 stressed out waitresses and no front help, a line for hours. Don't come here
Atmosphere: 1
Food: 1
Service: 1
Dinner was really good. They were patient with two old cousins soon
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Hot Chocolate Fribble, Hot Fudge, Sundae, Ice Cream Sundaes
Cute waitress good food
Atmosphere: 3
Food: 4
Service: 5
Ordered take out for the first time here. We waited for awhile at the take out window because the employee (young male) was on his personal iPhone so we finally had to knock on the window to get his attention for any service. Just two orders of a cup of soup, beef n barley. This was incredibly a small amount of soup to give to anyone. For reference, I poured it into a “one cup” serving, and it didn’t even fill that. Just about a half cup. This is really not right to serve this small amount of soup to any customer, especially at $5.99 a cup. It didn’t even taste good, and this was all we ordered. Both orders were this size, and mine even had more in it. We will never order anything from here again. Definitely not worth these very small amounts.
Atmosphere: 1
Food: 1
Service: 1
If I could give zero stars I would. The way our visit went was absolutely astonishing. We were not welcomed or acknowledged when we walked into the place, once we got seated the server said nothing and slammed the menus on the table and walked away. Came back asked for drinks only took drink orders for 3 out of the 5 of us as my step mom was asking my son what he wanted because they wouldn’t make him a pancake even though we got there at 11 I get breakfast stopped but come on one pancake. We were given our drinks and the waitress walked away and didn’t even take the drink orders for the 2 she ignored in the first place my father said she needed to take drink orders for the other 2 and with a nasty sarcastic voice she was like I’m sorry sir I didn’t realize you were ready and we explained how there were 2 people who got ignored and got no drinks, we asked for the check for the drinks we did get and wanted to leave the waitrsss told us we weee set and proceeded to run her mouth to us as she walked to the kitchen. Mind you the couple that got seated after us left before we even did as she didn’t even acknowledge them period. This was on Sunday November 3rd 11. This waitress was heavy set with glasses and was working morning shift. This place has gone so far down hill it’s sad. No one should be treated the way we were. We went to the 99 and got treated with the up most respect and constant apologies for the slow responses due to being busy. I don’t see this place lasting long there’s a reason they are never busy or stay busy you can’t have rude staff. We will never return to this friendly so really hope the owner sees this and fires this waitress between my family and the couple that’s 7 people that up and left due to how the waitress was.
Atmosphere: 1
Food: 1
Service: 1
There was 5 adults 2 children in our party, quick to be seated. We ordered simple menu items, I am still waiting on the free ice cream with my senior meal, never offered by the way. My daughters food came over 20 minutes after the rest of the party was finished, the waitress said "I don't know why the kitchen didn't make it. " asked to get it to go, she was flustered. Asked to see the manager she said, he's busy in the back, I said ok I will wait, asked a second time 15 minutes later, she said he is making ice cream. Finally I got up and went to the counter asking for the manager. Absolute horrible service, the food we got was good. Just not what I expected from a restaurant I once lived. Absolutely horrible. Never again
Atmosphere: 4
Food: 2
Service: 1
The last 2 times we have taken our kids to Friendly’s in Concord there was the same waitress working who was beyond miserable, I’m not sure how anyone hasn’t said anything yet. The first time we were brave enough to just grab ice cream knowing it would’ve been a disaster to try and sit and get food. We witnessed her not only aggressively toss, but THROW menus at an older couple sitting and stating they sat themselves after lack of service. But tonight after just an awful attitude and lack of acknowledgment we up and left. The manager was there tonight as well-I’m not sure if her attitude or the waitresses attitude was worse. The look on all the customer’s faces tonight said it all. We will never return.
Service has turned for the better at this location. The last time I was there it was bad.
Atmosphere: 4
Food: 5
Service: 5
The staff is kind The food is good And Offered me water
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hot Fudge, Small Sundae, Sundae, French Toast, Ice Cream Sundaes
Restaurantji Recommends
Service is great here. Friendly, happy, and clean. Food is always good. And the atmosphere is calming.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich, Hot Fudge, Small Sundae, Sundae, Ice Cream Sundaes
Always have fond memories of bringing my children here when they were in elementary school. Now they are in their 20's. Glad to see this restaurant still here as there are fewer Friendly's around
Parking: If it's not busy there's plenty of parking. Less so the busier it is like any place
Kid-friendliness: The kids meals come with a free kid size sundae which my kids always looked forward to. Plus they usually give the kids stuff to color and/or draw. It's a great place to start to bring your kids to to get them accustomed to restaurant behavior/ etiquette
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, All American Burger, Kids Monster Mash Sundae, Mozzarella Sticks, Onion Rings, Ice Cream Sundaes
I haven’t been to Friendly’s since I was a young kid. I actually went in there today with my daughter to eat and check out the atmosphere but with intentions of filling out an application to make some extra money if hired. From the moment I walked in I got an uneasy feeling. There were maybe 6 people in front of the door inside waiting and complaining. After overhearing I realized okay there is only 2 people working so let’s be fair and have some patience. It took 15 minutes of us standing there, me holding my 1 year old daughter at 30 weeks pregnant with no where to sit. The thing is that we were not even acknowledged by anyone working there. When I got sat I was a little grossed out by the waitress serving my daughter and I. She did not look clean. I’m really not trying to be rude but it was just the cherry on top to the bad experience. When the food came out it looked like something I could have microwaved at home in 5 minutes. I also got a frappe.. that had the consistency of milk. Needless to say I was very disappointed by every single thing. The workers, the manager there storming out of the restaurant to what seemed to maybe be her break. I definitely would not want to work in a negative atmosphere like that so I did not leave a tip, barley ate the food, and I left without doing any application.
Atmosphere: 1
Food: 1
Service: 1
We stopped in for lunch and it took them 10 minutes just to seat us and there were only 2 other tables filling the restaurant. It took another 15 minutes to take our drink order and she didn’t let my daughter order a drink and just took off. Another 10 minutes for the drinks to arrive and she didn’t take our food order after dropping the drinks off l, she just left. Finally ordered lunch and it came out 30 minutes later. Soup was cold. No silverware for salad had to ask for it got attitude. After lunch we got ice cream tried to order my daughter the BYO ice cream sundae and she told me she wanted it as is, I explained she didn’t want it as is she wanted different things and she gave me attitude. I then ordered myself a banana split but with no pineapple sauce. She was already irritated with me and I was saying no pineapple sauce she walked away saying yeah yeah yeah. I was trying to tell her I have an allergy to pineapple but she didn’t seem to care. When we got our ice creams it didn’t look as though there was pineapple on the sundae but as I got to the bottom there was pineapple. Now I am having an allergic reaction (tongue itchy throat scratchy). We tried to get the manager to come talk to us. 30 minutes later (yes I have medicine that I took cause I knew what I had eaten) she came out all pissed off and yelling at us. Not sure this is a way to run a business but I will never go back knowing that the waitress (Amy) did not care about what she had done. She never apologized or even recognized that she did something wrong!!! Poor business all around!!!!
Atmosphere: 1
Food: 1
Service: 1
Kat was an amazing woman who served us this afternoon.
You can tell she is very caring and has a heart of gold
I will definitely be coming back in the near future .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Onion Rings
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