Dunkin'

418 Island Pond Rd, Derry
(603) 698-4921

Recent Reviews

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Erin Menzel

I have to be honest, the two gentlemen working there at 4:45 on a Thursday should not be working in the service industry. I ordered a colada as one would on a 95° day and they handed me a white beverage with ice cubes in it (essentially like I got an iced drink). I nicely asked if it was a colada because it had ice in it as coladas (are a frozen beverage), and he rolled his eyes, walked away, blended it for about two seconds, and then the other person who returned the drink, couldn’t have been more rude. He aggressively handed it to me. I said thank you, he scarfed at me and I’m just disappointed in this Dunkin. I go there constantly cause it’s right near my work and it’s just upsetting to see that.

Atmosphere: 1

Food: 2

Service: 1

Grace Pascucci

Three bacon n egg and cheese orders. Zero bacon. Not okay.

Food: 1

Brook L

Got a signature latte and they handed me a cup of milk with no whip cream or toppings

Atmosphere: 3

Food: 2

Service: 3

Melanie Fichera

I toggle between Dunks. Somedays I use this store location. Mike is always on top of things and gets the orders right. He definitely hustles far more than the other guys. The week morning crew is very understaffed for the amount of customer and foot traffic which comes into that location. I gave Three Stars for atmosphere bc it always seems to be chaotic with a lot of customers standing around waiting for their orders. Five Stars for Mike.

Atmosphere: 3

Service: 5

Daniel Gallant

It's a dunkin

Jason Jarek

I would strongly advise to not go to this Dunkin’s in the morning, they cannot get orders correct, or even close to it. Afternoon staff is great though!

Food: 1

Service: 1

Adam Michalsky

My visits always range from wait times but I see how busy they are and what seems to me like understaffed. I just want the employee Mike to know I see him working hard and appreciate him getting my order quick when I was gunna be late for work. I see what your doing back there so thank you again and I hope you see this

RRS aquarismo

Very good

Atmosphere: 5

Food: 5

Service: 5

Mike Chase

Every time I come here which is almost every day, my order is wrong . It isn’t a hard order , usually a coffee, apple juice and donut . I don’t understand what is so hard about doing ur job and making sure the order is correct. I pay money to have what I ordered the right way . I won’t be coming here for awhile

Atmosphere: 1

Food: 1

Service: 1

Brenda Laycock

Best matcha tea ever! They know how to make it perfectly!

Atmosphere: 5

Food: 5

Service: 5

Jason Vaillancourt

Ordered 3 things was missing one in the order, waiting 5 minutes till someone came back to the windows and rudely told me the food wasn't in the order horrible service and some or the food was still frozen avoid this location

Atmosphere: 1

Food: 1

Service: 1

Christine Huynh

If you want to get a deal from the app and then scammed at the window, this is the location to go. Employees are so unpleasant, just as bad as how the food comes out. Can’t say much except I wish I could leave half to no star. This location needs retraining, reworking, something. There should be no reason a drive thru is backed up 30+ minutes on one order and by the time you get to the window, the employees are arguing with one another. A 56¢ change is 2 quarters, 1 nickel & 1 penny… one would think. But I guess your change is more needed on their end than it is on my own as a customer. Don’t expect good food, coffee, service or your change back. Expect an unpleasant drive thru and in store experience.

Atmosphere: 1

Food: 1

Service: 1

Kim Mello

It's very expensive for a cup of coffee when I can go to McDonald's and get it half price and it tastes just as

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Bacon Egg and Cheese, Donuts, Bagels

Ted P

Hey, come on, it's Dunkin's.

Dylan Young

Once again I’m not surprised with this location messing up my order. I asked for a sandwich without cheese because of an allergy and I got a sandwich with no egg instead. I went inside to get a new one and could help but notice the 30+ bugs and flies swarming around the whole kitchen. I wouldn’t be surprised if someone gets one in their food today.

Atmosphere: 1

Food: 2

Service: 1

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