My family and I are frequent customers of the Heav’nly Donuts Derry location, and I wanted to take a moment to share some positive feedback. I especially appreciate that I can request a fresh cracked egg instead of scrambled (and vice versa) for my sandwiches and wraps. Other locations don’t offer this option, so it’s something I genuinely value about this store.
After experiencing a couple of minor order errors, I reached out to the manager via email simply to make him aware of the missing items. He responded promptly with sincere apologies and went above and beyond by offering to provide breakfast for my family on the house. This gesture was completely unexpected, as I wasn’t looking for compensation—just to share feedback.
He took his dedication even further by giving me his personal cell phone number so I could text him my next order, ensuring it would be prepared to their standards. That level of care and commitment is, in my opinion, truly exceptional customer service.
I highly recommend giving the Heav’nly Donuts Derry location a try if you haven’t already. They consistently demonstrate how much they value their customers.
Atmosphere: 5
Food: 5
Service: 5
William Claytor
The absolute best donuts. Only two tables though.
Atmosphere: 3
Food: 5
Service: 5
Micki Bits
No mirrors in the bathroom.. not how do workers clean their face if something gets on it… this review is actually meant for the gas station, but when I tap the location, the only thing that comes up is heavenly
Atmosphere: 1
Service: 1
Sarah Carrita
Best bagels around! Heavenly Donuts is the perfect way to start your day with the delicious food, unique coffee flavors, and the friendly, and efficient staff…especially Cailey! If you don’t start your day with Heavenly you’re doing it wrong!
Atmosphere: 5
Food: 5
Service: 5
SKRILLA 4 DBD
Best place! Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Hollis
Decided to treat ourselves this morning, only to pick heavenly donuts to have some breakfast and coffees delivered,,,,, MISTAKE!!!! Biscuit burnt, Hash browns ( look like mcds) absolutely uneatable,,,, very greasy and stuck to the wax paper,,( I think it was wax paper)…. REALLY DISAPPOINTED!!! That being said,… the donuts/pastries were great as always!
Food: 1
Service: 5
Mike Belanger
Nothing has prices on it. Big poster with delicious looking Burritos, parfait's in fridge.
Alaina S
We got the mixed flavored donut holes, which were a HIT on our road trip. S’mores flavored ice coffee was delicious. Milky Way flavored left some to be desired but service was quick and friendly.
Elizabeth
Donuts weren’t fresh. We only ordered 3 donuts and the employee managed to not give us the ones we asked for? Management needs to invest in their training and hiring
Ben Corn
TRASH! Always get the wrong donut when they put it in the bag, service is terrible!
The donuts are amazing, but what really makes this place special is the people. Every time I walk in, I’m greeted with genuine smiles and friendly energy that instantly brightens my day. Yosr is great. You can tell the team here actually cares—not just about the product, but about the people they serve. They remember your name, your usual order, and they’re always kind, even on the busiest mornings. It feels less like a transaction and more like a small community. Great donuts, even better humans behind the counter.
Joe Despres
A large coffee, a sandwich, and 1 single hash brown for $17...nope never again
Audra Lockhart
Best breakfast sandwiches and donuts around. Real bacon, that is actually cooked, unlike other places. Fast service, good prices
Atmosphere: 5
Food: 5
Service: 5
Mitchell Flanders
This boils down to one thing…I just watched one of your employees drop a burrito on the nasty filthy ground, then pick it up, wrap it and bagged it. That’s beyond disgusting. The worst part? She knew I saw her and didn’t care.
Atmosphere: 2
Food: 2
Service: 5
Thomas Palka
Service is awful this rude frowns like somone cancelled christmas will not ne going to this store again dunkins will be my goto please get it together your customers are the ones who pay your salaries have more respect.
My family and I are frequent customers of the Heav’nly Donuts Derry location, and I wanted to take a moment to share some positive feedback. I especially appreciate that I can request a fresh cracked egg instead of scrambled (and vice versa) for my sandwiches and wraps. Other locations don’t offer this option, so it’s something I genuinely value about this store.
After experiencing a couple of minor order errors, I reached out to the manager via email simply to make him aware of the missing items. He responded promptly with sincere apologies and went above and beyond by offering to provide breakfast for my family on the house. This gesture was completely unexpected, as I wasn’t looking for compensation—just to share feedback.
He took his dedication even further by giving me his personal cell phone number so I could text him my next order, ensuring it would be prepared to their standards. That level of care and commitment is, in my opinion, truly exceptional customer service.
I highly recommend giving the Heav’nly Donuts Derry location a try if you haven’t already. They consistently demonstrate how much they value their customers.
Atmosphere: 5
Food: 5
Service: 5
The absolute best donuts. Only two tables though.
Atmosphere: 3
Food: 5
Service: 5
No mirrors in the bathroom.. not how do workers clean their face if something gets on it… this review is actually meant for the gas station, but when I tap the location, the only thing that comes up is heavenly
Atmosphere: 1
Service: 1
Best bagels around! Heavenly Donuts is the perfect way to start your day with the delicious food, unique coffee flavors, and the friendly, and efficient staff…especially Cailey! If you don’t start your day with Heavenly you’re doing it wrong!
Atmosphere: 5
Food: 5
Service: 5
Best place! Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Decided to treat ourselves this morning, only to pick heavenly donuts to have some breakfast and coffees delivered,,,,, MISTAKE!!!! Biscuit burnt, Hash browns ( look like mcds) absolutely uneatable,,,, very greasy and stuck to the wax paper,,( I think it was wax paper)…. REALLY DISAPPOINTED!!! That being said,… the donuts/pastries were great as always!
Food: 1
Service: 5
Nothing has prices on it.
Big poster with delicious looking Burritos, parfait's in fridge.
We got the mixed flavored donut holes, which were a HIT on our road trip. S’mores flavored ice coffee was delicious. Milky Way flavored left some to be desired but service was quick and friendly.
Donuts weren’t fresh. We only ordered 3 donuts and the employee managed to not give us the ones we asked for? Management needs to invest in their training and hiring
TRASH! Always get the wrong donut when they put it in the bag, service is terrible!
Restaurantji Recommends
The donuts are amazing, but what really makes this place special is the people. Every time I walk in, I’m greeted with genuine smiles and friendly energy that instantly brightens my day. Yosr is great. You can tell the team here actually cares—not just about the product, but about the people they serve. They remember your name, your usual order, and they’re always kind, even on the busiest mornings. It feels less like a transaction and more like a small community. Great donuts, even better humans behind the counter.
A large coffee, a sandwich, and 1 single hash brown for $17...nope never again
Best breakfast sandwiches and donuts around. Real bacon, that is actually cooked, unlike other places. Fast service, good prices
Atmosphere: 5
Food: 5
Service: 5
This boils down to one thing…I just watched one of your employees drop a burrito on the nasty filthy ground, then pick it up, wrap it and bagged it. That’s beyond disgusting. The worst part? She knew I saw her and didn’t care.
Atmosphere: 2
Food: 2
Service: 5
Service is awful this rude frowns like somone cancelled christmas will not ne going to this store again dunkins will be my goto please get it together your customers are the ones who pay your salaries have more respect.
Atmosphere: 3
Food: 3
Service: 1
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