This chipotle is probably the worst location in the entire country. Plssss get new staff and managers. Its gross and never fresh and so unpleasant to go to this place
Atmosphere: 1
Food: 1
Service: 1
Stephanie Williams
Truly the worst chipotle I’ve ever been to it’s actually comical at this point. I’ve moved many places and I’ve never experienced a chipotle like this. It’s so bad that my husband and I have a running joke of “I bet they won’t have veggies today” cause we know they won’t. I even said something once and the employee said “maybe if you come earlier in the day.” this last time was so bad we might start driving further to the Portsmouth chipotle to have a better experience. they ran out of a lot of things and they only had the white rice which wasn’t even the chipotle lime rice, like they gave up and just threw in plain white rice it was so sad. and the place is always a mess and god forbid we get fresh chips, they’re ALWAYS stale. I’ve never written a review before but after coming here pretty much every week cause it’s the closest one to us I can’t help but think this place deserves my first ever bad review on google. do yourself a favor and go to the Portsmouth chipotle, this is a huge waste of time
Atmosphere: 1
Food: 1
Service: 1
Ben Haynie
If y'all are out of tortillas (wild) put a sign on the door so we don't waste 10 minutes waiting in line just to find out you can't serve us.
nayan thara krishnan
Very bad. The employees were very slow in serving, also they gave the protein like we are not paying for the food, extremely low quantity. This is the worst chipotle I have ever been to.
T
We ordered over $100 worth of food. They added very little meat for protein to all of the dishes and very little of everything else. I didn't pay for it but I called because my girlfriend did she was distraught, as I began to speak with a manager they had asked me if I had it delivered by a delivery service which by chance we did and they said well we don't deal with those inquiries you have to go through the delivery service. Now we all know that those bags are sealed before they leave that restaurant until they get to our home. So the quality of that food is completely on you. The food is terrible overpriced incorrectly made to order. The Staff and management were terrible offered no apology or solution. I wouldn't go to this restaurant until it says closed for business....
Atmosphere: 2
Food: 2
Service: 1
Myles Kelly
When I got there it was nice and clean but then the worst possible thing happened people cut right in front of me and nobody working there said anything when I ordered the people weren’t that friendly I got a burrito and the person wrapping it ripped it and then when I took a bite it completely fell apart I also got a bag of chips and they were the most stale chips I’ve ever had don’t know if I will be back.
Atmosphere: 4
Food: 2
Service: 2
Kristen Brooks
Rude over prices small portions...nasty chips
Atmosphere: 1
Food: 2
Service: 1
sai teja
They serve small quantities to a bowl, ordered many times and everytime its the same
Atmosphere: 4
Food: 4
Service: 3
Aaron
Completely wrong ingredients in the bowl and half of them are missing when trying to call you can’t get ahold of them
this place was amazing in the beginning but now it should be closed down. every bad review is about the same thing, which clearly means the management at this place does not care. what's the point of accepting our online order if you are out of something? and then not even giving us a call or even a heads up about it? but instead wait until we go home with it. how upsetting. this location needs better management because clearly the workers, or even the manager, does not care enough about these problems. i would be embarrassed working at a place with this many bad reviews. i placed an order online and my bowl was missing a topping. i had no heads up. even the portions they gave me were so light. i can't even get a refund. hopefully this location gets new workers or simply just closes down. how terrible.
Atmosphere: 1
Food: 1
Service: 1
John C
Good food and consistent quality. Nothing fancy as to service and atmosphere but they are quick.
Atmosphere: 1
Food: 4
Service: 3
Tamera Harriman
First time for grandkids!
Atmosphere: 5
Food: 5
Service: 5
Michael Bourgeois
Second time going and it's just not good. Barbacoa is mostly fat and inedible and chips are overloaded with salt. Total waste of $21.
R Barter
For fast food it’s slow workers sitting around talking doing nothing customer service is horrible no communication skills or math skills looks like everyone’s floating g around d in the air if you know what I mean not worth the money come zero was out she handed me a bottle of warm Coke Zero and told me I was good I would of liked to sit down and drink multiple cups of ice cold coke to go with my 40 dollar meal but hey she said I was good so I guess I was good when the first rule of business is customers are always right I would recommend to go any place else McDonalds n Dover is similar to this not sure if it’s owned by same people or it a Dover thing
This chipotle is probably the worst location in the entire country. Plssss get new staff and managers. Its gross and never fresh and so unpleasant to go to this place
Atmosphere: 1
Food: 1
Service: 1
Truly the worst chipotle I’ve ever been to it’s actually comical at this point. I’ve moved many places and I’ve never experienced a chipotle like this. It’s so bad that my husband and I have a running joke of “I bet they won’t have veggies today” cause we know they won’t. I even said something once and the employee said “maybe if you come earlier in the day.” this last time was so bad we might start driving further to the Portsmouth chipotle to have a better experience. they ran out of a lot of things and they only had the white rice which wasn’t even the chipotle lime rice, like they gave up and just threw in plain white rice it was so sad. and the place is always a mess and god forbid we get fresh chips, they’re ALWAYS stale. I’ve never written a review before but after coming here pretty much every week cause it’s the closest one to us I can’t help but think this place deserves my first ever bad review on google. do yourself a favor and go to the Portsmouth chipotle, this is a huge waste of time
Atmosphere: 1
Food: 1
Service: 1
If y'all are out of tortillas (wild) put a sign on the door so we don't waste 10 minutes waiting in line just to find out you can't serve us.
Very bad. The employees were very slow in serving, also they gave the protein like we are not paying for the food, extremely low quantity. This is the worst chipotle I have ever been to.
We ordered over $100 worth of food. They added very little meat for protein to all of the dishes and very little of everything else. I didn't pay for it but I called because my girlfriend did she was distraught, as I began to speak with a manager they had asked me if I had it delivered by a delivery service which by chance we did and they said well we don't deal with those inquiries you have to go through the delivery service. Now we all know that those bags are sealed before they leave that restaurant until they get to our home. So the quality of that food is completely on you. The food is terrible overpriced incorrectly made to order. The Staff and management were terrible offered no apology or solution. I wouldn't go to this restaurant until it says closed for business....
Atmosphere: 2
Food: 2
Service: 1
When I got there it was nice and clean but then the worst possible thing happened people cut right in front of me and nobody working there said anything when I ordered the people weren’t that friendly I got a burrito and the person wrapping it ripped it and then when I took a bite it completely fell apart I also got a bag of chips and they were the most stale chips I’ve ever had don’t know if I will be back.
Atmosphere: 4
Food: 2
Service: 2
Rude over prices small portions...nasty chips
Atmosphere: 1
Food: 2
Service: 1
They serve small quantities to a bowl, ordered many times and everytime its the same
Atmosphere: 4
Food: 4
Service: 3
Completely wrong ingredients in the bowl and half of them are missing when trying to call you can’t get ahold of them
Atmosphere: 1
Food: 1
Service: 1
I'm not going back!!
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
this place was amazing in the beginning but now it should be closed down. every bad review is about the same thing, which clearly means the management at this place does not care. what's the point of accepting our online order if you are out of something? and then not even giving us a call or even a heads up about it? but instead wait until we go home with it. how upsetting. this location needs better management because clearly the workers, or even the manager, does not care enough about these problems. i would be embarrassed working at a place with this many bad reviews. i placed an order online and my bowl was missing a topping. i had no heads up. even the portions they gave me were so light. i can't even get a refund. hopefully this location gets new workers or simply just closes down. how terrible.
Atmosphere: 1
Food: 1
Service: 1
Good food and consistent quality. Nothing fancy as to service and atmosphere but they are quick.
Atmosphere: 1
Food: 4
Service: 3
First time for grandkids!
Atmosphere: 5
Food: 5
Service: 5
Second time going and it's just not good. Barbacoa is mostly fat and inedible and chips are overloaded with salt. Total waste of $21.
For fast food it’s slow workers sitting around talking doing nothing customer service is horrible no communication skills or math skills looks like everyone’s floating g around d in the air if you know what I mean not worth the money come zero was out she handed me a bottle of warm Coke Zero and told me I was good I would of liked to sit down and drink multiple cups of ice cold coke to go with my 40 dollar meal but hey she said I was good so I guess I was good when the first rule of business is customers are always right I would recommend to go any place else McDonalds n Dover is similar to this not sure if it’s owned by same people or it a Dover thing
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