I did curbside pickup. Once again, they forgot to put the sides in the bag. This is the second time they have forgotten the sides this year.
Panara is very very expensive, for the prices they charge, everything should be perfect every time.
Note to Panara: when you charge a premium price, customers expect a premium experience. You failed again!
Food: 5
Service: 2
Jennifer Dowe
Not cool when they are closed and don't state it on your website. Especially if drive from another town. NOT COOL PANERA 😡
Cierra La grande
My husband ordered food from here and got me a parfait he knows how much I love them. Especially at 9 MONTHS PREGNANT so you can only imagine how pissed I was that they gave me a spoiled thick past due yogurt that taste more like cottage cheese unacceptable 🙄
Gino Bernier
The first time I went here the food was terrible we ended up getting home calling the manager and they gave us a credit for another meal and we never used it. We decided to give them another chance and it was the same thing. The food was absolutely terrible. We are never going back.
Atmosphere: 3
Food: 1
Service: 1
Cali Colwell
It's a very nice warm comforting place to eat at. It is not really a place to eat dinner at.... But breakfast, snack, lunch is really good. The only thing I don't like is their breakfast menu is only for breakfast, not snack or lunch, so that's a little annoying
Atmosphere: 5
Food: 4
Service: 4
Eric Bisson
I have eaten here 1 time. I had a fruit nut salad and a squash soup. The salad was fresh and the bread is always amazing. We get it in the store shop at as well.
I also am a door dash driver, everytime I go into the dover location I have a swift and pleasant experience. Good bags service is prompt.
Atmosphere: 4
Food: 4
Service: 4
Laura Haselton
First of all, I have never left a bad review in my life, but what we experienced at Panera last night was truly beyond the pale. I'd been noticing the food going downhill for a while now, but my kid loves it so we'd go more often than I'd care to admit. Frequently there wouldn't be a cup in the to-go bag... Not a big deal at all, I understand they're busy. But many times when I'd ask for the cup, my polite request was met with a look of annoyance or contempt--even an eye roll! It's a bit of a bug-out having such negative energy hurled at you, as though you're breaking some unwritten rule to leave them the heck alone while simply asking to receive something you've already paid for... It's like customer service is NOT a part of their job and you've got some nerve to even talk to them. Which brings me to the particularly egregious example of last night.
Our order was one of two on the board when a rush came in and we watched as people came, got their food and went, while our order remained on the board. When it seemed like maybe our order had gotten lost, I went up to the counter to politely inquire. I explained that I just wanted to make sure our order went through to be processed and she snapped back, "I don't know who you are." I gave her my name, but that didn't matter because she didn't bother looking for the ticket. She instead proceeded to tell me that if it's a big order then it's going to take longer than everyone else's. I politely clarified that it wasn't a big order... She clapped back with condescension, saying that sandwiches are going to take longer to make than soup orders, noting that they've got someone training back there. I responded that I didn't think there were any sandwiches in our order. I reiterated that I wasn't trying to be critical or difficult, I just wanted to make sure our order was back there since it had been a while. I think it was at this point that she passive aggressively muttered that they could make it take even longer, which seemed to be a sort of directive to the folks working the other station. At this point I got confrontational, asking if she could repeat what she just said and indicating that I didn't understand why she was being vindictive and acting like I'm being problematic when I just wanted to make sure they had my order. I'd been stonewalled in this exchange for so long, and treated like I was being a "Karen," that my pleading for some hint of reasonable customer service must've made it look like I was the source of the problem to the customer who'd joined the waiting area--who interceded, suggesting that if I wasn't trying to be confrontational I'd stop engaging. This triggered my highly emotional 10 y/o daughter who'd been watching all of this go down. I wanted to get the heck out of there but was stuck waiting for our $40 order of two cups of soup, a 1/2 Caesar salad and a cup of mac and cheese.
The salad, of course, was mostly wilted and, given this woman's vindictive attitude, I'd lost my appetite to eat anything they prepared. I wasn't a "Karen" here, I didn't ask to speak with the manager. Although the circumstances would've warranted a request like that, this woman felt the need to advertise at one point that SHE is a manager. My daughter told me in the car she noticed her name tag said "Assistant Manager," but apparently she didn't notice the woman's name. Alas, horrendous customer service killed a child's love for Panera and we'll never be going back there again.
Atmosphere: 2
Food: 1
Service: 1
Cory Bryce
Ordered a you pick two, sandwich bread was burnt, soup was half full, and baguette was forgotten. Called in and asked for some sort of comp, half refund, pretty much anything. Was offered a remake (hour round trip). Had zero desire to return to this store so I asked if I could use it at a different location. The answer was no, manager claimed it was policy to not offer any sort of refunds, then went on to say they are the ones who put the order together so it must be correct, it wasn't. Dover Panera used to be good, will not be returning and I urge you to visit a local sandwich shop instead. Edit: Reached out to upper management who was able to resolve the issue.
Atmosphere: 5
Food: 1
Service: 2
Leigh N.
I got a sandwich to go and when I got to my car saw that I had been given the wrong sandwich. I went inside and let the woman at the pick up counter know . She told me to just keep it and continued working, wouldn’t even make eye contact and ignored me, no offer to make what I’d ordered. So rude.
Frank4195
Ordered a takeout with extra bread and that’s an additional charge - came with no bread at all - bit into the chicken avocado sandwich and the avocado was rock hard - the soda here has no syrup - all around terrible experience and will not be returning
I did curbside pickup. Once again, they forgot to put the sides in the bag. This is the second time they have forgotten the sides this year.
Panara is very very expensive, for the prices they charge, everything should be perfect every time.
Note to Panara: when you charge a premium price, customers expect a premium experience. You failed again!
Food: 5
Service: 2
Not cool when they are closed and don't state it on your website. Especially if drive from another town. NOT COOL PANERA 😡
My husband ordered food from here and got me a parfait he knows how much I love them. Especially at 9 MONTHS PREGNANT so you can only imagine how pissed I was that they gave me a spoiled thick past due yogurt that taste more like cottage cheese unacceptable 🙄
The first time I went here the food was terrible we ended up getting home calling the manager and they gave us a credit for another meal and we never used it. We decided to give them another chance and it was the same thing. The food was absolutely terrible. We are never going back.
Atmosphere: 3
Food: 1
Service: 1
It's a very nice warm comforting place to eat at. It is not really a place to eat dinner at.... But breakfast, snack, lunch is really good. The only thing I don't like is their breakfast menu is only for breakfast, not snack or lunch, so that's a little annoying
Atmosphere: 5
Food: 4
Service: 4
I have eaten here 1 time. I had a fruit nut salad and a squash soup. The salad was fresh and the bread is always amazing. We get it in the store shop at as well.
I also am a door dash driver, everytime I go into the dover location I have a swift and pleasant experience. Good bags service is prompt.
Atmosphere: 4
Food: 4
Service: 4
First of all, I have never left a bad review in my life, but what we experienced at Panera last night was truly beyond the pale. I'd been noticing the food going downhill for a while now, but my kid loves it so we'd go more often than I'd care to admit. Frequently there wouldn't be a cup in the to-go bag... Not a big deal at all, I understand they're busy. But many times when I'd ask for the cup, my polite request was met with a look of annoyance or contempt--even an eye roll! It's a bit of a bug-out having such negative energy hurled at you, as though you're breaking some unwritten rule to leave them the heck alone while simply asking to receive something you've already paid for... It's like customer service is NOT a part of their job and you've got some nerve to even talk to them. Which brings me to the particularly egregious example of last night.
Our order was one of two on the board when a rush came in and we watched as people came, got their food and went, while our order remained on the board. When it seemed like maybe our order had gotten lost, I went up to the counter to politely inquire. I explained that I just wanted to make sure our order went through to be processed and she snapped back, "I don't know who you are." I gave her my name, but that didn't matter because she didn't bother looking for the ticket. She instead proceeded to tell me that if it's a big order then it's going to take longer than everyone else's. I politely clarified that it wasn't a big order... She clapped back with condescension, saying that sandwiches are going to take longer to make than soup orders, noting that they've got someone training back there. I responded that I didn't think there were any sandwiches in our order. I reiterated that I wasn't trying to be critical or difficult, I just wanted to make sure our order was back there since it had been a while. I think it was at this point that she passive aggressively muttered that they could make it take even longer, which seemed to be a sort of directive to the folks working the other station. At this point I got confrontational, asking if she could repeat what she just said and indicating that I didn't understand why she was being vindictive and acting like I'm being problematic when I just wanted to make sure they had my order. I'd been stonewalled in this exchange for so long, and treated like I was being a "Karen," that my pleading for some hint of reasonable customer service must've made it look like I was the source of the problem to the customer who'd joined the waiting area--who interceded, suggesting that if I wasn't trying to be confrontational I'd stop engaging. This triggered my highly emotional 10 y/o daughter who'd been watching all of this go down. I wanted to get the heck out of there but was stuck waiting for our $40 order of two cups of soup, a 1/2 Caesar salad and a cup of mac and cheese.
The salad, of course, was mostly wilted and, given this woman's vindictive attitude, I'd lost my appetite to eat anything they prepared. I wasn't a "Karen" here, I didn't ask to speak with the manager. Although the circumstances would've warranted a request like that, this woman felt the need to advertise at one point that SHE is a manager. My daughter told me in the car she noticed her name tag said "Assistant Manager," but apparently she didn't notice the woman's name. Alas, horrendous customer service killed a child's love for Panera and we'll never be going back there again.
Atmosphere: 2
Food: 1
Service: 1
Ordered a you pick two, sandwich bread was burnt, soup was half full, and baguette was forgotten. Called in and asked for some sort of comp, half refund, pretty much anything. Was offered a remake (hour round trip). Had zero desire to return to this store so I asked if I could use it at a different location. The answer was no, manager claimed it was policy to not offer any sort of refunds, then went on to say they are the ones who put the order together so it must be correct, it wasn't. Dover Panera used to be good, will not be returning and I urge you to visit a local sandwich shop instead.
Edit: Reached out to upper management who was able to resolve the issue.
Atmosphere: 5
Food: 1
Service: 2
I got a sandwich to go and when I got to my car saw that I had been given the wrong sandwich. I went inside and let the woman at the pick up counter know . She told me to just keep it and continued working, wouldn’t even make eye contact and ignored me, no offer to make what I’d ordered. So rude.
Ordered a takeout with extra bread and that’s an additional charge - came with no bread at all - bit into the chicken avocado sandwich and the avocado was rock hard - the soda here has no syrup - all around terrible experience and will not be returning
Food: 1
Service: 1
Restaurantji Recommends
Food consistently goes down hill.
Atmosphere: 3
Food: 2
Service: 2
Standard Panera. Two coffee containers were empty.
Atmosphere: 3
Food: 4
Service: 3
Great menu and food. Service is always quick, but the place can be packed, and finding a seat can be difficult at times.
Atmosphere: 5
Food: 5
Service: 5
The lettuce used for sandwiches today was unexceptionable. Do better
Atmosphere: 4
Food: 4
Service: 3
Both manager and Kelsey 10/10. Welcomed us when we got in, laughed with us, great start to our morning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll and Cobblestone
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