Max's Restaurant & Pub at Snowvillage Inn

If you have any sort of food allergy, do not eat here. I ordered food labeled gluten free on the menu, confirmed with the waiter, and explained that I had a severe allergy. I got extremely sick while 6 months pregnant. The next day, I asked if what I ate could’ve had gluten in it, and the response was “oh yeah, we have two different recipes.” No apology, no accountability taken.

Recent visit was wildly disappointing. It was quiet when we arrived - just a few tables. Live Music playing, looks like fun. Let me start by saying the setting and location is stellar. It’s got a view to die for. It’s a beautiful place. It’s a hidden gem (or would be) if they could figure out how to do service. Chatting with the manager at the table I said “duck is really tough - is chef known for his duck?” And he said it was a perfectly executed duck. Gnerally I know better to order the duck, but I did. Because I love a well done duck. So long story short. An hour plus goes by and no food. Others getting served that arrived after us which makes me a little crazy. We were very confused. Waitress (inexperienced) was nowhere to be seen. The room was empty except for another waitress delivering wedge salads. After maybe an hour and 15 minutes our salads finally arrived! And then along with them 2 entrees. And then a couple more! Success! The waitress apologized and said the problem was the chef had burnt the duck and had to remake it. Well that would be just fine, it happens, but instead of do the right thing and serve the meals in a normal fashion (salads first even?) but they held all the other prepared entrees in the kitchen this whole time while he/she redid the duck. So we had ice cold spare ribs. Ice cold steak. Ice cold frites, and a duck dish that was actually warm and quite tasty. Aside from the wait we had one winner at the table. My question is - and will always be - why is hospitality so misunderstood in this area? Don’t let 3 dishes and your reputation suffer from one kitchen mistake. Stand up - Apologize - and slip in a free snack while the one ruined dish gets remade. I begged my wife to send her cold, congealed steak frites back (you could see it had been sitting for some time) but she said “I don’t have another hour to wait to eat”. Sad part is this all could have been handled seamlessly but now we are all unpleased and won’t be back. The food is not cheap - this isn’t a diner it’s high end - and the fact that the quality was not respected says a lot. Could be good on a better night - try it for yourself. But if I could figure out why experienced restaurants and chefs just mishandle service and the concept of hospitality - I’d be a rich man. And we are locals. So we’ll remember that $250 check and the cold food and messy service.

We’ve been to the restaurant a number of times over the years. It’s a truly magical experience and a wonderfully small, niche type chef owned restaurant.

Quality is everything. However, I wish portion sizes could be upgraded and I gather there’s no accommodating now for vegetarians.

Those 2 points aside- I can’t recommend this beautifully unique restaurant enough…

If you’re after that special meal, a celebratory occasion or just spoiling your wife / husband etc … go and give it a try. There’s not enough of these diamonds in the mountains still surviving…

Great food and service

Service: 5

We have had amazing food and delicious drinks in a really quaint, special atmosphere many times before. We all got different food and loved ALL of it! Oysters, scallops, duck, steak, salad, shrimp and more! I recommend it all. The ONLY reason I can't give it 5 stars is because it has been SO SLOW getting the food our more than a few times now. Last time, we sat and waited an hour to get our entrée. Apps took more than 30 minutes. Too good of a spot with great food to have these type off issues...

Service: 4

2 day getaway from the moment we registered with sweet Jennifer oh my..she gave us a tour.showed us the menu for that evening. she is si knowledgeable and friendly our carriage room #2 was so homey..2 comfy chairs for reading 📚 fridge.coffee bar right outside the room..we can't wait to return.. food delicious 😋 the grands were immaculate!!! ty for a relaxing stay!!

Food and drinks: Restaurant is wonderful. Food is good always and the service is friendly and accommodating.

Service: 5

Went for the oyster special
It’s not the same price as advertised
Anyway, orders a couple dozen and waited 35 minutes to be told they were out of oysters

Then we were ignored by the waitress for the rest of the meal

Food was good and nice atmosphere but lacked service and whatever happened with the oysters that’s advertised all over town

Service: 1

Wonderful meal at Max’s! Beautiful setting, fantastic service and food, many thanks!

Service: 5

As locals we have visited Max’a at Snowvillage Inn many times and often enjoyed the food and experience. Tonight they knocked it out of the park! Our server Natalie was knowledgeable and personable beyond what most waitstaff offer!! We had the Oysters, Wedge Salad and Charcuterie and they were all well executed! But the Pistachio Crusted Halibut special was beyond perfect. Cooked to perfection with the right amount of t of seasoning and accompaniments. Thank you Natalie and Chef Josh!

Service: 5

As locals we have visited Max’a at Snowvillage Inn many times and often enjoyed the food and experience. Tonight they knocked it out of the park! Our server Natalie was knowledgeable and personable beyond what most waitstaff offer!! We had the Oysters, Wedge Salad and Charcuterie and they were all well executed! But the Pistachio Crusted Halibut special was beyond perfect. Cooked to perfection with the right amount of t of seasoning and accompaniments. Thank you Natalie and Chef Josh!

Had dinner reservations, seated promptly, great atmosphere and people, owner was very nice and our waitress was excellent. Food was delicious and perfectly prepared. The venison was delicious.

Service: 5

Food and service is fantastic.

Service: 5

Super cozy rooms, really nice people running the place. Great grounds, with flower gardens and a beautiful view. The food and the service in the restaurant were the only things lacking - but we'll be back.

Service: 3

Loved the unique dining experience.