With the price they charge. I would like to have more than 1 piece of meat in my sandwich!!
Robert Martel
The night crew needs to get trained better or something. Does this look like a number 13 and number 5? No? It’s because it’s two steak and cheeses that I can’t eat because of the peppers. I’m absolutely offended at this place and I will never be ordering from this place again. No standards whatsoever
Atmosphere: 1
Food: 1
Service: 1
Zoney
It can be hit or miss with the person that takes your order. Some of these kids seem burnt out.
Atmosphere: 3
Food: 5
Service: 3
brian craig
ordered a turkey sub with bacon and no cheese, my sub came with cheese and no bacon. I paid more for the bacon and got a bacon less sub. thanks for nothing
CarrieAnne Villandry
I am writing to formally express my disappointment with the way I was treated during and after placing my recent order.
I called in my order and was very clear that I am allergic to hot peppers and requested that my sub be prepared “in a tub.” Unfortunately, when I received my order, it was completely incorrect. While mistakes can happen and are understandable in a busy restaurant environment, the issue was not the error itself—it was how the situation was handled afterward.
When I called to address the mistake, the employee immediately blamed me and insisted that I ordered it incorrectly. I was spoken to rudely, yelled at, and ultimately hung up on. I was told to call back when a manager was present. As a customer who paid over $20 for this order, I felt I was treated extremely unfairly and disrespectfully.
The food I received was not something I could eat. It contained no vegetables, no oil and vinegar, and did not include the extra meat I paid for. Instead, I was left with what amounted to a box of lettuce with very little meat. When I tried to explain that all I requested was no hot peppers due to an allergy, I was again told that I ordered it that way, which is simply not true.
I understand how busy restaurants can get, and as someone with many years of customer service experience, I know miscommunications happen. However, blaming the customer, raising one’s voice, and refusing to fix a very simple mistake is unacceptable. A sincere apology and a quick remake would have easily resolved this situation.
I will be calling to speak with a manager, as I believe this experience needs to be addressed. Unfortunately, based on how I was treated, I will not be returning to this location. I truly hope management provides additional training so customers are treated with respect and accountability when issues arise.
Food: 1
Service: 1
Xavier Faria
Walked in at 8:30 and they already shut off the grill…online says 9 pm so me thinking we still have time we drove all the way there just to be told the grill was already shut off and they can only do cold subs. Truly disappointing given the fact it says 9pm close time not 8:30 pm close time….
Paul Hawkins
The staff was super friendly and helped get my order in a timely fashion.
Atmosphere: 5
Food: 4
Service: 5
glenn davison
I've been there many times because the food is so great. The sandwiches are made to order. The staff is quick and polite too.
Atmosphere: 5
Food: 5
Service: 5
Kiran Thomas
Been a big fan of Jersey Mike’s for a while. The #8 with extra bacon and mayo is my usual and when it’s made right, it’s awesome.
But my recent experience was rough. The sub was missing lettuce, mayo, bacon, olive oil, and red wine vinegar, and it was so salty it was basically inedible. I drove 45 minutes round trip for that, so yeah, I was bummed.
I called in, and the staff member I spoke to was kind of pushing to just refund the extra bacon or have me come back for a new one, which didn’t sit right after all that. After some back and forth, and talking to the staff again, the manager finally issued a refund, which I appreciated.
Still love JM, but a word of advice - don’t start skimping on portions or ingredients. That’s how Chipotle started losing people. Keep things generous and it’s what built the fanbase.
I asked for a Philly cheese stake.. the guy said “like a roast beef?” I say no,,, a cheese stake. And he gave me a roasbeef. Then I asked “can you at least heat it?” He said no. I was perplexed. Just paid and left and ate a dry cold sandwich couldn’t even put mayo on it. Mind you this was my first time eating jimmy johns.
Atmosphere: 1
Food: 1
Service: 1
Jason Gladstone
Great subs and service
Atmosphere: 5
Food: 5
Service: 5
Kim Maraver
Love the food and great customer service 100% recommend
Atmosphere: 5
Food: 5
Service: 5
Susan Bartunek
Order ready when I arrived
Atmosphere: 5
Food: 5
Service: 5
Ro - b - inator
I admire that these workers actually seem to enjoy their job and stay with their company. This is very unusual on this level of industry. But I also love Jersey Mike's above other sub shops.
With the price they charge. I would like to have more than 1 piece of meat in my sandwich!!
The night crew needs to get trained better or something. Does this look like a number 13 and number 5? No? It’s because it’s two steak and cheeses that I can’t eat because of the peppers. I’m absolutely offended at this place and I will never be ordering from this place again. No standards whatsoever
Atmosphere: 1
Food: 1
Service: 1
It can be hit or miss with the person that takes your order. Some of these kids seem burnt out.
Atmosphere: 3
Food: 5
Service: 3
ordered a turkey sub with bacon and no cheese, my sub came with cheese and no bacon. I paid more for the bacon and got a bacon less sub. thanks for nothing
I am writing to formally express my disappointment with the way I was treated during and after placing my recent order.
I called in my order and was very clear that I am allergic to hot peppers and requested that my sub be prepared “in a tub.” Unfortunately, when I received my order, it was completely incorrect. While mistakes can happen and are understandable in a busy restaurant environment, the issue was not the error itself—it was how the situation was handled afterward.
When I called to address the mistake, the employee immediately blamed me and insisted that I ordered it incorrectly. I was spoken to rudely, yelled at, and ultimately hung up on. I was told to call back when a manager was present. As a customer who paid over $20 for this order, I felt I was treated extremely unfairly and disrespectfully.
The food I received was not something I could eat. It contained no vegetables, no oil and vinegar, and did not include the extra meat I paid for. Instead, I was left with what amounted to a box of lettuce with very little meat. When I tried to explain that all I requested was no hot peppers due to an allergy, I was again told that I ordered it that way, which is simply not true.
I understand how busy restaurants can get, and as someone with many years of customer service experience, I know miscommunications happen. However, blaming the customer, raising one’s voice, and refusing to fix a very simple mistake is unacceptable. A sincere apology and a quick remake would have easily resolved this situation.
I will be calling to speak with a manager, as I believe this experience needs to be addressed. Unfortunately, based on how I was treated, I will not be returning to this location. I truly hope management provides additional training so customers are treated with respect and accountability when issues arise.
Food: 1
Service: 1
Walked in at 8:30 and they already shut off the grill…online says 9 pm so me thinking we still have time we drove all the way there just to be told the grill was already shut off and they can only do cold subs. Truly disappointing given the fact it says 9pm close time not 8:30 pm close time….
The staff was super friendly and helped get my order in a timely fashion.
Atmosphere: 5
Food: 4
Service: 5
I've been there many times because the food is so great. The sandwiches are made to order. The staff is quick and polite too.
Atmosphere: 5
Food: 5
Service: 5
Been a big fan of Jersey Mike’s for a while. The #8 with extra bacon and mayo is my usual and when it’s made right, it’s awesome.
But my recent experience was rough. The sub was missing lettuce, mayo, bacon, olive oil, and red wine vinegar, and it was so salty it was basically inedible. I drove 45 minutes round trip for that, so yeah, I was bummed.
I called in, and the staff member I spoke to was kind of pushing to just refund the extra bacon or have me come back for a new one, which didn’t sit right after all that. After some back and forth, and talking to the staff again, the manager finally issued a refund, which I appreciated.
Still love JM, but a word of advice - don’t start skimping on portions or ingredients. That’s how Chipotle started losing people. Keep things generous and it’s what built the fanbase.
Atmosphere: 3
Food: 2
Service: 2
This place is awful! Food is mediocre at best.
Restaurantji Recommends
I asked for a Philly cheese stake.. the guy said “like a roast beef?” I say no,,, a cheese stake. And he gave me a roasbeef. Then I asked “can you at least heat it?” He said no. I was perplexed. Just paid and left and ate a dry cold sandwich couldn’t even put mayo on it. Mind you this was my first time eating jimmy johns.
Atmosphere: 1
Food: 1
Service: 1
Great subs and service
Atmosphere: 5
Food: 5
Service: 5
Love the food and great customer service 100% recommend
Atmosphere: 5
Food: 5
Service: 5
Order ready when I arrived
Atmosphere: 5
Food: 5
Service: 5
I admire that these workers actually seem to enjoy their job and stay with their company. This is very unusual on this level of industry. But I also love Jersey Mike's above other sub shops.
Atmosphere: 5
Food: 5
Service: 5
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