A lady went around trying to give everyone voided receipts to do a survey with. The kiosk has fictional drink options you pay extra for but the extra goes nowhere. Not a lot of money, but it's dumb. They had no napkins and no dipping sauce. The workers were sadder than I've probably seen anywhere, like they have to explain this stuff to people like me all day. The managers must not be very good. We didn't get sick or anything but jeez...
Atmosphere: 1
Food: 3
Service: 2
Infinity Cudahy
Good place
Atmosphere: 5
Food: 5
Service: 5
Vanl Empyv
I don't like the new kiosk but the staff is super helpful gotta love Nora!
Atmosphere: 4
Food: 5
Service: 5
Winnie Parker
Place has been much better since new management took over
Atmosphere: 5
Food: 5
Service: 5
Stephen Horne
One 3 separate occasions I didn't receive the gravy with my mashed potatoes. During my most recent visit yesterday 12/3/2025 while my 94 year old mom sat in the car, I waited for a ridiculous amount of time to pay cash for an order I had placed through the new ordering system. The employee's excuse was he didn't hear it come in . This coming after he had filled two new orders after me . It was at this same time that I didn't receive gravy with my order. I'm seriously considering getting my chicken somewhere else for now on.
Safe Movers of New England
Been incredibly and unreasonably slow service here for the past few months. There is absolutely zero effort to serve customers in a timely fashion. The cash clerk is awesome but behind the line is just not focused on service.
We opted to go inside since the drive-thru was taking forever with several cars waiting. Ordered KFC this time. Food came out hot and flavorful, though it took a bit, and some tables were sticky.
A decent combo spot where the Colonel and the Bell join forcesājust be ready for a wait and maybe a quick wipe-down, if youāre eating in. šāØ
Atmosphere: 2
Food: 3
Service: 2
Kaylee Clark
Manager was unprofessional and rude, when asked to have a conversation she refused. I wanted to talk to her about why she was taking photos of my sisters vehicle in the parking lot sending it around and saying nasty remarks. The lack of professionalism shouldnāt be tolerated and should have consequences.
Atmosphere: 1
Food: 1
Service: 1
philip lloyd
for the 6th time I've tried to order a pot pie they are never available 3 times in a row I've ordered a 3 peice they give me a two they just lost an every day customer real smart kfc Keene keep up the great work
Louise Ewing
Terrible customer service. The cashier had a bad attitude. I had forgotten I had been there a year ago and got the same attitude from (I think) the same cashier. I have never seen a worse attitude from a cashier. I'll never go back to that particular KFC
The service here is awful here. They purposely push off door dash orders and just focus on drive thru. Which isnāt okay because that effects the doordashers income. Longest iāve waited with only 3 other orders from inside is 45 minutes. Iāve heard the workers give customers attitude when something is misunderstood or when complaining of how long it is taking. This is fast foodā¦ If i place a mobile order a half an hour previously itās because I want my food when I arrive. Many do so before lunch breaks and before arriving to their own jobs in which puts people in bad positions and causing your customers to be late.
Atmosphere: 2
Food: 2
Service: 1
Peach
As usual, our delivery from this KFC tonight was wrong - 3 piece chicken only had 2 pieces and an entire kid's meal was missing. Last week my husband was there in person and was horrified at how the manager was yelling at his staff. They really need to do something about this location.
Food: 1
Service: 1
Samuel Kmar
Wasnāt even busy and waited 25 minutes for a mobile order that I didnāt receive and it said on the app it was ready but yea I waited for 25 minutes and didnāt even get the food because I was tired of waiting
Atmosphere: 1
Food: 1
Service: 1
Larry Kimball
Took me over 20 minutes to get my food and the floors are very dirty and the trash was overflowing. No drinks due to water issues in Keene and a water was $2.70 which I feel should have been free since the meal should have come with a drink. Very disappointed.
Atmosphere: 2
Food: 4
Service: 1
mary motuzas
Waited 30 minutes for food just to have the order messed up, which whatever, things happen. But they get one star simply for how they treated the worker running the counter, I believe her name was Nora. She was extremely kind and helpful but the way her coworkers treated and spoke to her, made me never want to come back
A lady went around trying to give everyone voided receipts to do a survey with. The kiosk has fictional drink options you pay extra for but the extra goes nowhere. Not a lot of money, but it's dumb. They had no napkins and no dipping sauce. The workers were sadder than I've probably seen anywhere, like they have to explain this stuff to people like me all day. The managers must not be very good. We didn't get sick or anything but jeez...
Atmosphere: 1
Food: 3
Service: 2
Good place
Atmosphere: 5
Food: 5
Service: 5
I don't like the new kiosk but the staff is super helpful gotta love Nora!
Atmosphere: 4
Food: 5
Service: 5
Place has been much better since new management took over
Atmosphere: 5
Food: 5
Service: 5
One 3 separate occasions I didn't receive the gravy with my mashed potatoes.
During my most recent visit yesterday 12/3/2025 while my 94 year old mom sat in the car, I waited for a ridiculous amount of time to pay cash for an order I had placed through the new ordering system. The employee's excuse was he didn't hear it come in . This coming after he had filled two new orders after me . It was at this same time that I didn't receive gravy with my order. I'm seriously considering getting my chicken somewhere else for now on.
Been incredibly and unreasonably slow service here for the past few months. There is absolutely zero effort to serve customers in a timely fashion. The cash clerk is awesome but behind the line is just not focused on service.
š KFC + Taco Bell Combo š
Where crispy chicken meets crunchy tacos! šš® The dĆ©cor is fun (bucket lights, secret recipe wall), the dining area bright, and the Pepsi āFilling Stationā adds a cool retro vibe.
We opted to go inside since the drive-thru was taking forever with several cars waiting. Ordered KFC this time. Food came out hot and flavorful, though it took a bit, and some tables were sticky.
A decent combo spot where the Colonel and the Bell join forcesājust be ready for a wait and maybe a quick wipe-down, if youāre eating in. šāØ
Atmosphere: 2
Food: 3
Service: 2
Manager was unprofessional and rude, when asked to have a conversation she refused. I wanted to talk to her about why she was taking photos of my sisters vehicle in the parking lot sending it around and saying nasty remarks. The lack of professionalism shouldnāt be tolerated and should have consequences.
Atmosphere: 1
Food: 1
Service: 1
for the 6th time I've tried to order a pot pie they are never available 3 times in a row I've ordered a 3 peice they give me a two they just lost an every day customer real smart kfc Keene keep up the great work
Terrible customer service. The cashier had a bad attitude. I had forgotten I had been there a year ago and got the same attitude from (I think) the same cashier. I have never seen a worse attitude from a cashier. I'll never go back to that particular KFC
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
The service here is awful here. They purposely push off door dash orders and just focus on drive thru. Which isnāt okay because that effects the doordashers income. Longest iāve waited with only 3 other orders from inside is 45 minutes. Iāve heard the workers give customers attitude when something is misunderstood or when complaining of how long it is taking. This is fast foodā¦ If i place a mobile order a half an hour previously itās because I want my food when I arrive. Many do so before lunch breaks and before arriving to their own jobs in which puts people in bad positions and causing your customers to be late.
Atmosphere: 2
Food: 2
Service: 1
As usual, our delivery from this KFC tonight was wrong - 3 piece chicken only had 2 pieces and an entire kid's meal was missing. Last week my husband was there in person and was horrified at how the manager was yelling at his staff. They really need to do something about this location.
Food: 1
Service: 1
Wasnāt even busy and waited 25 minutes for a mobile order that I didnāt receive and it said on the app it was ready but yea I waited for 25 minutes and didnāt even get the food because I was tired of waiting
Atmosphere: 1
Food: 1
Service: 1
Took me over 20 minutes to get my food and the floors are very dirty and the trash was overflowing. No drinks due to water issues in Keene and a water was $2.70 which I feel should have been free since the meal should have come with a drink. Very disappointed.
Atmosphere: 2
Food: 4
Service: 1
Waited 30 minutes for food just to have the order messed up, which whatever, things happen. But they get one star simply for how they treated the worker running the counter, I believe her name was Nora. She was extremely kind and helpful but the way her coworkers treated and spoke to her, made me never want to come back
Atmosphere: 1
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