By far the worst Dunks I have ever been to. Waited over an hour for a medium drink and ended up just leaving. Expect them to get the order wrong 50% of the time. In desperate need of new management.
Mike Letellier
Missy is always pleasant
Wren Sabine (Renee Kelly)
Not exactly friendly on the speaker, service extremely slow, ordered ten chocolate glazed munchkins, was given seven glazed munchkins and a glazed donut.
HayleysEdits
the young boy who works here is amazing and adorable and soon to be my husband. please come here and buy some food its great.
Kid-friendliness: very nice to kids
Wheelchair accessibility: i use my wheelchair here and its very comfy and roomy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato, Strawberry, Egg and Cheese, Bacon-Topped Avocado Toast, Croissant, Dunkin' Lemonade Refreshers, Dunkin' Energy, Dunkin' Refreshers, Bagels, Muffins, Maple Sugar Bacon Breakfast Sandwich, Almond Croissant, English Muffin
Tina Pond
Staff is very rude
Atmosphere: 1
Food: 2
Service: 1
Danielle Wright
This place is not clean at all. I have gotten horrible food cold or burnt. The bathrooms are never clean.the donuts you could use it for a hockey puck. You all so wait about 20 minutes just oder your food an it takes about 15 minutes to even pay for the oder. Don't eat here.
Stephaine King
So over the Lancaster Dunkins. 3 out 4 times I order cold brew with cold foam, it comes without any cold foam. When I ask if they are out they out of cold foam give me attitude about wanting the order I paid for. Time to make coffee at home again...
Jan Corliss
Understaffed and understocked. 😔
Atmosphere: 3
Food: 3
Service: 3
Chris
No donuts in the case where customers could see them. Just threw them in the bag, chocolate on the bag and not the donut.
Coffee was watered down. Selection of donuts at 9:30 was pretty weak for a donut shop. Only 2-3 bagels left as well.
Edit: (7 years later) Nothing has changed. Horrible service and options. If you are out of items in the store, there should be a way to reflect that in the app for any pre-order (sold out? out of stock? Discontinued?) we ordered a mobile order with 5 drinks and 4 of them were unavailable because they were out of ingredients. A quick-order, mobile pick up took 45 minutes. Hot food was cold. Drinks were not made. And worse off, we walk into a lobby with 3-4 customers waiting and no communication from any of the 5 staff behind the counter. Lobby patrons don't exist... The Dunkin staff is a slave to the drive thru. I would plan ahead and if you are in a hurry, consider Shaw's or McDonald's
Atmosphere: 1
Food: 2
Service: 1
William Smith
My wife and I stop here 2 or 3 times a month. The young man who takes our order is extremely pleasant, friendly and efficient. He even gives us a "good looking" (senior) discount without having to ask! It is actually a pleasure to stop there and see a person who likes his job and enjoys helping the customers. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Jim Clark
I counted nine people working but I waited five minutes at the cash register before someone acknowledged me being there. Then waited additional time before soneone took my order. The bathroom was marginally clean.
By far the worst Dunks I have ever been to. Waited over an hour for a medium drink and ended up just leaving. Expect them to get the order wrong 50% of the time. In desperate need of new management.
Missy is always pleasant
Not exactly friendly on the speaker, service extremely slow, ordered ten chocolate glazed munchkins, was given seven glazed munchkins and a glazed donut.
the young boy who works here is amazing and adorable and soon to be my husband. please come here and buy some food its great.
Kid-friendliness: very nice to kids
Wheelchair accessibility: i use my wheelchair here and its very comfy and roomy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato, Strawberry, Egg and Cheese, Bacon-Topped Avocado Toast, Croissant, Dunkin' Lemonade Refreshers, Dunkin' Energy, Dunkin' Refreshers, Bagels, Muffins, Maple Sugar Bacon Breakfast Sandwich, Almond Croissant, English Muffin
Staff is very rude
Atmosphere: 1
Food: 2
Service: 1
This place is not clean at all. I have gotten horrible food cold or burnt. The bathrooms are never clean.the donuts you could use it for a hockey puck. You all so wait about 20 minutes just oder your food an it takes about 15 minutes to even pay for the oder. Don't eat here.
So over the Lancaster Dunkins. 3 out 4 times I order cold brew with cold foam, it comes without any cold foam. When I ask if they are out they out of cold foam give me attitude about wanting the order I paid for. Time to make coffee at home again...
Understaffed and understocked. 😔
Atmosphere: 3
Food: 3
Service: 3
No donuts in the case where customers could see them. Just threw them in the bag, chocolate on the bag and not the donut.
Atmosphere: 1
Food: 1
Service: 1
Who doesn't like dd
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The wait for anything is horrendous. 45 minutes in drive through for a coffee sucks.
Atmosphere: 2
Food: 2
Service: 1
Well at least they have good doughnuts
Kid-friendliness: It's fine
Wheelchair accessibility: Drive thru
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Caramel Iced Macchiato
Coffee was watered down. Selection of donuts at 9:30 was pretty weak for a donut shop. Only 2-3 bagels left as well.
Edit: (7 years later)
Nothing has changed. Horrible service and options. If you are out of items in the store, there should be a way to reflect that in the app for any pre-order (sold out? out of stock? Discontinued?) we ordered a mobile order with 5 drinks and 4 of them were unavailable because they were out of ingredients. A quick-order, mobile pick up took 45 minutes. Hot food was cold. Drinks were not made. And worse off, we walk into a lobby with 3-4 customers waiting and no communication from any of the 5 staff behind the counter. Lobby patrons don't exist... The Dunkin staff is a slave to the drive thru. I would plan ahead and if you are in a hurry, consider Shaw's or McDonald's
Atmosphere: 1
Food: 2
Service: 1
My wife and I stop here 2 or 3 times a month. The young man who takes our order is extremely pleasant, friendly and efficient. He even gives us a "good looking" (senior) discount without having to ask! It is actually a pleasure to stop there and see a person who likes his job and enjoys helping the customers. Thanks!
Atmosphere: 5
Food: 5
Service: 5
I counted nine people working but I waited five minutes at the cash register before someone acknowledged me being there. Then waited additional time before soneone took my order. The bathroom was marginally clean.
Atmosphere: 3
Food: 4
Service: 3
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