La Carreta Mexican Restaurant

Extremely dangerous and unacceptable experience for anyone with food allergies:

I have a life-threatening dairy allergy, which I clearly communicated to our waiter—my fiancé was present and can confirm this. Despite this, the waiter only marked “no sour cream or cheese” on the order, but failed to notify the kitchen that it was an allergy—a critical omission, confirmed by another staff member who showed us the receipt (which would have noted the allergy had it been properly communicated to the kitchen, according to her).

My dish came with a side of lettuce, beans, and guacamole, where melted cheese was hidden in a section of the lettuce. I took multiple bites not realizing it was there, only to eventually notice a different texture in one spot and discovered a clump of cheese barely an inch from my fork and from where I had just eaten. I immediately dropped my fork and when I flagged the waiter, I told him there was cheese on my plate and that if I have consumed any, I could go into anaphylactic shock from it.

Instead of concern, his first response was: “We have no money here today.” I was stunned— No concern or urgency that I was in danger—but an immediate accusation that I was somehow trying to scam the restaurant.

Then, he stuck his fingers in my plate, grabbed the clump of cheese, flung it onto my fiancé’s (cheese-covered) plate, and accused me of planting it there myself. Unbelievable. I was horrified. No apology. No ownership. Just false blame.

I asked for the manager and was told no manager was available. When I approached the hostess counter, she pretended to be on the phone to avoid dealing with me. Eventually, another woman came over. I explained what happened, reiterated the severity of my allergy, and how dangerously close I was to a potentially fatal medical emergency—my throat could close—and only then was my meal removed from the bill. We paid for the rest, left no tip, and we left angry, shaken, and honestly, traumatized.

This is the second time that the same waiter has mishandled my allergy at this restaurant. Which is a documented fact, as I wrote a review three years ago with my other gmail account about the first time he was careless. This is not a coincidence—it is negligence. I had hoped the first time was a one-off mistake, but this confirms it’s a pattern of negligence and disrespect. This individual should not be working in food service, and this restaurant clearly has no proper allergy protocols.

I spent the entire night managing a serious allergic reaction with numerous anaphylaxis symptoms due to that trace amount of cheese— and I still felt the effects a day later.

I was on the edge of anaphylaxis because of a careless, dismissive, and accusatory server—and a restaurant with zero allergy protocol.

This wasn’t just a bad dining experience. It was a potentially fatal event caused by carelessness, denial, and a complete lack of professionalism.

I will never return. If you have food allergies, this place is a danger to your health. They should be held accountable—and that waiter should be removed from food service immediately.

Came here on a Tuesday as we love to do on Taco Tuesdays, but they were closed. Online it still shows them as open. Such a disappointment.

Best chilli!

Server was an issue unfortunately. She was nice however super slow getting us drinks and food. The food was awesome when we got it though.

I honestly do NOT know how so many ppl think this place is good. The drinks are OK, but the food quality is downright atrocious compared to most other authentic mexican restaurants. You can tell where the money goes(more locations)and where it doesnt(actual food served). How this place affords multiple locations is beyond me!

Walked in today and we were seated immediately which was very nice because we understand fridays will be busy. However we sat waiting for drinks or even acknowledgment for 20 minutes. At 20 minutes we got up to leave and were greeted with an attitude by the service staff. A quick sorry, and as I asked if he wanted our menus as we were going to leave he turned ignored me and started talking to a family about the experience. If we had been addressed and greeted we would have been more than happy to sit and wait patiently but sadly this was not the case. I hope they learn to approve with their service but until they do I do not recommend the establishment.

We've been here twice now and we loved it both times. The staff are friendly and the food is delicious. The prices are very reasonable for the high quality that you get.

Always good food but this 5 star review is for the outstanding and amazing service that I got from Lucero . She was moving non stop and still delivered top notch service. They are so lucky to have such an amazing employee.

Atmosphere: 5

Food: 5

Service: 5

“nachos”

Food: 1

Typical tex-mex coupled with several authentic mexican dishes as well. not bad and not great.

Atmosphere: 3

Food: 3

Service: 3

This was the slowest service we’ve ever had at a La Carreta. Waitress was not very friendly. Guacamole was good.

Dietary restrictions: Was not accommodating to cooking shredded chicken without onions

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Guacamole

New item on the menu today! Molcajete. Fun presentation! It is a combination of steak, chicken, chorizo, shrimp, fried cheese and caramelized onions in a delicious sauce. It is $29 but easily feeds 2-3 people. It was delicious, so flavorful! I highly recommend people try it. I hope it will become a permanent addition to the menu!! Great service also needs to be mentioned.

Atmosphere: 5

Food: 5

Service: 5

We come here weekly, and while we enjoy our Saturday night tradition, we are getting tired of constantly missing items in our to go order. Normally we just deal with it and move on, but this week we also got charged an extra $8 for a few lime slices on the side. I think we’ll go somewhere else next week.

Got the steak burrito, chicken tostada, chicken taco combo. Sooo good! ???

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grande Steak Burrito, Tortilla Chips and Salsa, Taco Salad with Shredded Chicken, Burrito and Taco Rice and Beans, Guacamole

Got food pioson stomach ache diarrhea