After reading the most recent review I felt that I should speak up as well as I had exactly the same experience. The girl with the long dark hair at the counter had a very poor attitude and never smiled once. Just no personality whatsoever. I am hard of hearing (hearing aid and cochlear implant) and when I couldn't hear what she said and asked to repeat, it was like she didn't want to repeat herself or even talk at all. What's sad is that her manager was right behind her, watching her for awhile and never once pulled her off to the side. You could tell that she had that poor attitude for quite sometime and just did not want to be there. Also a profound lack of effort or motivation from her was concerning. When one crew member isn't a team player, this causes the rest of the team to fall behind. I would've sent her home. The customer service was just all around atrocious from her. I've been to this Wendy's multiple times in the past and dealt with very professional and cordial crew members. Never once had a problem. It's sad that this Wendy's has changed so much with their customer service over the summer. Much like what was said in the last review it took a good 20 minutes for my order to be ready, and normally it would take half the time or even shorter. I honestly hate writing bad reviews, but I received a very dark feeling from this crew member during my last visit. I hope things turn around over there the next when and if I ever do go there again.
Atmosphere: 1
Food: 5
Service: 1
Melissa Iletir
The girl that works at the cashier is the worse. She made me ran away from the place. I would never go back there. No smile. Such an attitude and very slow. My order was ready but it took her 20 minutes to pack it with such a mad face. I even asked her if she is having a bad day! If you don’t want to work just quit but don’t treat customers this way.
Arthur Goldman
Burger was like a hockey puck and the hamburger roll was stale.Has happened before .Done with this place
Atmosphere: 3
Food: 1
Service: 3
Danielle Grimm
Tried the strawberry pop tart frostie on the lovely staff member's recommendation and it was delish
Atmosphere: 5
Food: 5
Service: 5
DanielR PelletierSR
Fine deal with what I got meal deal
Atmosphere: 5
Food: 5
Service: 5
Mikel Harrod
It's Wendy's..
Atmosphere: 3
Food: 4
Service: 3
Jay Rock
The workers here are the rudest humans I have ever dealt with especially the manager. Morning workers are very nice. My vist was June 14 2025 at 4:39 pm
Steve Sack
The atmosphere of this Wendy's was out of this world. They got my order correct and were friendly 5/5
Atmosphere: 5
Food: 5
Service: 5
Draco_Outdoors_Fun Groot2014
I dive a flatbed truck and can't go through the dive though I have to goin but and can't even do that since the doors are locked and I can clearly see people still eating at the tables
Wade Bergeron
Chose to go here in a whim. Service was not great. What we ordered was wrong. Like completely wrong. Ordered a Baconator and got like JBC. Soda we got out of machine tasted funny. Running low on syrups? Wasted money. I wish someone would check your bagged order before you left.
The best Wendy in MA & NH. Food is hot during lunchtime. Makes my mouth drool.
Food: 5
Service: 5
Melanie Hatfield
Always super fast service
Atmosphere: 5
Food: 5
Service: 5
Jon Berry
Went there. Got a Dave's triple meal with a large Coke. Fries were old. The soda was straight soda. Water do better. Definitely won't be going back because this isn't the first time and the fact that I said something to the worker, I got an attitude about it. It's called do your job make sure the soda bibs are taken care of and they're filled up
Atmosphere: 1
Food: 2
Service: 1
Lauren Dacey
The staff here is incredibly rude, I innocently asked a question about my order surprised at the cost of a burger the employee immediately gave me attitude probably because she thought I was questioning her competence because she didn’t hear me over the intercom, which wasn’t the case at all. Then at the next window the next staff member very abruptly shoved the bags in my face without so much as a hello. I’ll be traveling to Salem in the future. I understand working in customer service isn’t always easy but a simple smile and hello can go a long way. Go to any other Wendys than this one.
Service: 1
SOMETHING
Very nice to the people and they don't judge others unlike McDonald's
After reading the most recent review I felt that I should speak up as well as I had exactly the same experience. The girl with the long dark hair at the counter had a very poor attitude and never smiled once. Just no personality whatsoever. I am hard of hearing (hearing aid and cochlear implant) and when I couldn't hear what she said and asked to repeat, it was like she didn't want to repeat herself or even talk at all. What's sad is that her manager was right behind her, watching her for awhile and never once pulled her off to the side. You could tell that she had that poor attitude for quite sometime and just did not want to be there. Also a profound lack of effort or motivation from her was concerning. When one crew member isn't a team player, this causes the rest of the team to fall behind. I would've sent her home. The customer service was just all around atrocious from her. I've been to this Wendy's multiple times in the past and dealt with very professional and cordial crew members. Never once had a problem. It's sad that this Wendy's has changed so much with their customer service over the summer. Much like what was said in the last review it took a good 20 minutes for my order to be ready, and normally it would take half the time or even shorter. I honestly hate writing bad reviews, but I received a very dark feeling from this crew member during my last visit. I hope things turn around over there the next when and if I ever do go there again.
Atmosphere: 1
Food: 5
Service: 1
The girl that works at the cashier is the worse. She made me ran away from the place. I would never go back there. No smile. Such an attitude and very slow. My order was ready but it took her 20 minutes to pack it with such a mad face. I even asked her if she is having a bad day! If you don’t want to work just quit but don’t treat customers this way.
Burger was like a hockey puck and the hamburger roll was stale.Has happened before .Done with this place
Atmosphere: 3
Food: 1
Service: 3
Tried the strawberry pop tart frostie on the lovely staff member's recommendation and it was delish
Atmosphere: 5
Food: 5
Service: 5
Fine deal with what I got meal deal
Atmosphere: 5
Food: 5
Service: 5
It's Wendy's..
Atmosphere: 3
Food: 4
Service: 3
The workers here are the rudest humans I have ever dealt with especially the manager. Morning workers are very nice. My vist was June 14 2025 at 4:39 pm
The atmosphere of this Wendy's was out of this world. They got my order correct and were friendly 5/5
Atmosphere: 5
Food: 5
Service: 5
I dive a flatbed truck and can't go through the dive though I have to goin but and can't even do that since the doors are locked and I can clearly see people still eating at the tables
Chose to go here in a whim. Service was not great. What we ordered was wrong. Like completely wrong. Ordered a Baconator and got like JBC. Soda we got out of machine tasted funny. Running low on syrups? Wasted money. I wish someone would check your bagged order before you left.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
The best Wendy in MA & NH. Food is hot during lunchtime. Makes my mouth drool.
Food: 5
Service: 5
Always super fast service
Atmosphere: 5
Food: 5
Service: 5
Went there. Got a Dave's triple meal with a large Coke. Fries were old. The soda was straight soda. Water do better. Definitely won't be going back because this isn't the first time and the fact that I said something to the worker, I got an attitude about it. It's called do your job make sure the soda bibs are taken care of and they're filled up
Atmosphere: 1
Food: 2
Service: 1
The staff here is incredibly rude, I innocently asked a question about my order surprised at the cost of a burger the employee immediately gave me attitude probably because she thought I was questioning her competence because she didn’t hear me over the intercom, which wasn’t the case at all. Then at the next window the next staff member very abruptly shoved the bags in my face without so much as a hello. I’ll be traveling to Salem in the future. I understand working in customer service isn’t always easy but a simple smile and hello can go a long way. Go to any other Wendys than this one.
Service: 1
Very nice to the people and they don't judge others unlike McDonald's
Atmosphere: 5
Food: 5
Service: 5
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