Went here with my friend to celebrate both our upcoming birthdays. The food was way out of my comfort zone. I usually am picky with trying new things but MAN! Am I soooo glad I did. This place was so amazing. The experience, the flavors, the atmosphere. The waitress was very kind and did her job well. We forgot to order something and it came out in one second of us ordering. A cook came out and offered us more broth. It was just so cool. Highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
Tony Lewis
Fats service amazing portion size and great atmosphere for the whole family worth the 2 hour trip! Will return
Atmosphere: 5
Food: 5
Service: 5
Trish L
The food was very good, but wish I had known some of the portions were so large, we could have shared more. I loved the rice noodles, the steak and the vegetable platter. The scallops were fresh, but cooked up to be a bit rubbery. I guess I prefer them baked or sauteed. The employees were very helpful. Kind of pricey for a well garnished ramen soup.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Zapp Vegetables Set
Meryssa Anne
Service was God awful. Food that we were charged for was never brought out. They never fixed the bill and the staff was insanely rude. Definitely will not be returning.
Annabelle Gregory
Got hotpot was absolutely fantastic, the Crab Rangoon's come ready to order and are delicious. Staff was extremely nice and very attentive. 10/10 will be going back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot with Thom Yum Broths
Jonathan Noriega
Honest solid place for hot pot. Broths were great and all ingredients tasted fresh. Staff were kind and attentive. I’m not going to discount other people’s experience but please give this solid place a shot. Their service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot with Thom Yum Broths
Yuan Hsieh Chan
Food is so bad that I don’t even know what to say.
David Sturrock
Take your receipts...., left mine behind and they added a a second generous tip for themselves.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Hot Pot with Thom Yum Broths
Rai Umair
All broths were just hot water and salt - absolutely no flavor - over priced - small portions bland as possible - freshness was okay - all folks in the party need to order individual broths which was also so weird - stay away and drive south if you value your money and actually respect hot pot cooking
Horrible.
Atmosphere: 3
Food: 1
Service: 2
Sina Tith
I recently dined at Zapp and had a hot pot experience that left me with mixed feelings. On the positive side, the atmosphere was fantastic. The restaurant has a warm, inviting ambiance that sets the stage for a relaxed meal. Additionally, the cleanliness was impeccable, with the dining area and restrooms spotless—a clear sign that they take hygiene seriously.
However, the dining experience itself was less than stellar. The service was notably slow, and it was frustrating to wait so long for our order to arrive. The seafood served with the hot pot was also disappointing, as it didn’t taste as fresh as one would expect. Given that seafood is a key component of the hot pot, this was a significant letdown.
The servers were not very attentive, which only added to the frustration. We had to flag them down multiple times for basic requests, and it felt like they were either short-staffed or not well-trained.
For a hot pot restaurant, preparation is crucial, and this is where Zapp really needs improvement. The ingredients should be prepped and ready to be cooked by diners, but that wasn’t the case here. It seemed like they were struggling to keep up with demand, which affected the overall experience.
In summary, while the atmosphere and cleanliness at Zapp are commendable, the slow service, less-than-fresh seafood, and lack of attentiveness are areas that need urgent attention. With better staff training and management of the hot pot preparation process, this could be a much better dining destination. For now, it’s a mixed bag, and I hope they can improve these aspects soon.
I enjoyed the placed. the food was good but the service was really awkward. upon finish the first round of food, my friends and I wanted to order more and the person servicing us seemed genuinely confused and it felt like we were being rushed to leaved and it ended up making us uncomfortable. if you had hotpot before I wouldn't really recommend this place.
Atmosphere: 5
Food: 4
Service: 3
Darcie
Mine and my sister's absolute favorite place to go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot with Thom Yum Broths
haley coleman
Amazing food! We will be making this a regular date night spot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot with Thom Yum Broths
K
A super fun and unique experience! The tom yum broth was delicious. Loved that everyone had their own pot - very vegetarian / pescatarian friendly. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot with Thom Yum Broths, Zapp Vegetables Set, Hotpot Ramen
jacob caron
The food was amazing, service was great and everything seemed very clean. I'd highly recommend this restaurant.
Went here with my friend to celebrate both our upcoming birthdays. The food was way out of my comfort zone. I usually am picky with trying new things but MAN! Am I soooo glad I did. This place was so amazing. The experience, the flavors, the atmosphere. The waitress was very kind and did her job well. We forgot to order something and it came out in one second of us ordering. A cook came out and offered us more broth. It was just so cool. Highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
Fats service amazing portion size and great atmosphere for the whole family worth the 2 hour trip! Will return
Atmosphere: 5
Food: 5
Service: 5
The food was very good, but wish I had known some of the portions were so large, we could have shared more. I loved the rice noodles, the steak and the vegetable platter. The scallops were fresh, but cooked up to be a bit rubbery. I guess I prefer them baked or sauteed. The employees were very helpful. Kind of pricey for a well garnished ramen soup.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Zapp Vegetables Set
Service was God awful. Food that we were charged for was never brought out. They never fixed the bill and the staff was insanely rude. Definitely will not be returning.
Got hotpot was absolutely fantastic, the Crab Rangoon's come ready to order and are delicious. Staff was extremely nice and very attentive. 10/10 will be going back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot with Thom Yum Broths
Honest solid place for hot pot. Broths were great and all ingredients tasted fresh. Staff were kind and attentive. I’m not going to discount other people’s experience but please give this solid place a shot. Their service was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot with Thom Yum Broths
Food is so bad that I don’t even know what to say.
Take your receipts...., left mine behind and they added a a second generous tip for themselves.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Hot Pot with Thom Yum Broths
All broths were just hot water and salt - absolutely no flavor - over priced - small portions bland as possible - freshness was okay - all folks in the party need to order individual broths which was also so weird - stay away and drive south if you value your money and actually respect hot pot cooking
Horrible.
Atmosphere: 3
Food: 1
Service: 2
I recently dined at Zapp and had a hot pot experience that left me with mixed feelings. On the positive side, the atmosphere was fantastic. The restaurant has a warm, inviting ambiance that sets the stage for a relaxed meal. Additionally, the cleanliness was impeccable, with the dining area and restrooms spotless—a clear sign that they take hygiene seriously.
However, the dining experience itself was less than stellar. The service was notably slow, and it was frustrating to wait so long for our order to arrive. The seafood served with the hot pot was also disappointing, as it didn’t taste as fresh as one would expect. Given that seafood is a key component of the hot pot, this was a significant letdown.
The servers were not very attentive, which only added to the frustration. We had to flag them down multiple times for basic requests, and it felt like they were either short-staffed or not well-trained.
For a hot pot restaurant, preparation is crucial, and this is where Zapp really needs improvement. The ingredients should be prepped and ready to be cooked by diners, but that wasn’t the case here. It seemed like they were struggling to keep up with demand, which affected the overall experience.
In summary, while the atmosphere and cleanliness at Zapp are commendable, the slow service, less-than-fresh seafood, and lack of attentiveness are areas that need urgent attention. With better staff training and management of the hot pot preparation process, this could be a much better dining destination. For now, it’s a mixed bag, and I hope they can improve these aspects soon.
Atmosphere: 4
Food: 2
Service: 1
Restaurantji Recommends
I enjoyed the placed. the food was good but the service was really awkward. upon finish the first round of food, my friends and I wanted to order more and the person servicing us seemed genuinely confused and it felt like we were being rushed to leaved and it ended up making us uncomfortable. if you had hotpot before I wouldn't really recommend this place.
Atmosphere: 5
Food: 4
Service: 3
Mine and my sister's absolute favorite place to go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot with Thom Yum Broths
Amazing food! We will be making this a regular date night spot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot with Thom Yum Broths
A super fun and unique experience! The tom yum broth was delicious. Loved that everyone had their own pot - very vegetarian / pescatarian friendly. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot with Thom Yum Broths, Zapp Vegetables Set, Hotpot Ramen
The food was amazing, service was great and everything seemed very clean. I'd highly recommend this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Loading...