I had an awful experience at the Second St location. The quality has really gone downhill there. My brownie cup was one big solid cold chunk, like a hockey puck, and was carelessly thrown into the cup. On top of that, the ice cream was melted like water and leaked through the cheap cup and lid, spilled all over my pants just minutes after picking it up at the drive through.
When I returned for a refund 15m later I was met with unprofessionalism. Even though I showed my receipt and the dripping cup in my hand, the younger girl employee dismissively told me, “I don’t recognize you, so I can’t do anything about it.” is what her exact words were. She then turned around and walked away. It’s not about the $12 refund it’s about accountability. If an order is poorly made, it should be acknowledged and corrected.
Good customer service means taking responsibility for mistakes. If that’s too much to ask, then maybe certain employees shouldn’t be in customer-facing roles. A simple apology and refund would have prevented this review
Holly Rollins
Horrible service. Ordered through DoorDash but wasn’t an option to pick the chicken tossed in bbq sauce so I called and they said they couldn’t do that. Dumb. So I asked to speak to manager and he said the same thing and when I asked whom I was speaking too he hung up. Will be avoiding this place from now on. I don’t see why they couldn’t just toss the chicken in some fricken sauce
G Ron
Excellent service, very fast and friendly faces
Atmosphere: 5
Food: 5
Service: 5
Dennis Orellana
Everything was perfect, I couldn’t ask for more.
Atmosphere: 5
Food: 5
Service: 5
Jared Lewit
Me and my wife love going there and getting a pineapple milkshake
Kid-friendliness: Inside the mall with a kids playground nearby
Atmosphere: 5
Food: 5
Service: 5
Halie C
The owner carry’s food items from 2015 ALMOST 10 YEARS AGO in the back / freezer ????
Haripriya Reddy
We ordered caramel brownie cupfection. First they gave Oreo brownie cupfection then we said it’s wrong one we ordered caramel then they gave us this cup half of the cup is empty. Worst experience with DQ
Meredith Mooers
Ordered shakes there, then asked for a cup of ice. Lady said she couldn’t even give me one, after purchasing $15 worth of stuff…
Rodio Weiners
Lovely managers Kathy and Amanda but my one complaint is over the years the new employees have ruined my experience at this location and the second street location especially when they have their backs to the counter and can barely stand without leaning on the counter. I wish I kept my receipt so I could give a name but a new young girl was very disrespectful and had a very pungent smell of marijuana.
Mer Bear
Ordered shakes there, then asked for a cup of ice. Lady said she couldn’t even give me one, after purchasing $15 worth of stuff…
I had an awful experience at the Second St location. The quality has really gone downhill there. My brownie cup was one big solid cold chunk, like a hockey puck, and was carelessly thrown into the cup. On top of that, the ice cream was melted like water and leaked through the cheap cup and lid, spilled all over my pants just minutes after picking it up at the drive through. When I returned for a refund 15m later I was met with unprofessionalism. Even though I showed my receipt and the dripping cup in my hand, the younger girl employee dismissively told me, “I don’t recognize you, so I can’t do anything about it.” is what her exact words were. She then turned around and walked away. It’s not about the $12 refund it’s about accountability. If an order is poorly made, it should be acknowledged and corrected. Good customer service means taking responsibility for mistakes. If that’s too much to ask, then maybe certain employees shouldn’t be in customer-facing roles. A simple apology and refund would have prevented this review
Horrible service. Ordered through DoorDash but wasn’t an option to pick the chicken tossed in bbq sauce so I called and they said they couldn’t do that. Dumb. So I asked to speak to manager and he said the same thing and when I asked whom I was speaking too he hung up. Will be avoiding this place from now on. I don’t see why they couldn’t just toss the chicken in some fricken sauce
Excellent service, very fast and friendly faces
Atmosphere: 5
Food: 5
Service: 5
Everything was perfect, I couldn’t ask for more.
Atmosphere: 5
Food: 5
Service: 5
Me and my wife love going there and getting a pineapple milkshake
Kid-friendliness: Inside the mall with a kids playground nearby
Atmosphere: 5
Food: 5
Service: 5
The owner carry’s food items from 2015 ALMOST 10 YEARS AGO in the back / freezer ????
We ordered caramel brownie cupfection. First they gave Oreo brownie cupfection then we said it’s wrong one we ordered caramel then they gave us this cup half of the cup is empty. Worst experience with DQ
Ordered shakes there, then asked for a cup of ice. Lady said she couldn’t even give me one, after purchasing $15 worth of stuff…
Lovely managers Kathy and Amanda but my one complaint is over the years the new employees have ruined my experience at this location and the second street location especially when they have their backs to the counter and can barely stand without leaning on the counter. I wish I kept my receipt so I could give a name but a new young girl was very disrespectful and had a very pungent smell of marijuana.
Ordered shakes there, then asked for a cup of ice. Lady said she couldn’t even give me one, after purchasing $15 worth of stuff…
Restaurantji Recommends
Great Dairy Queen!!! They never let you down when you go there.
A great Banana Split and great people serving it.
ice cream you scream. we all scream
Love DQ, please bring Seasonal Flavors to Door Dash Menu!! ?
Awful experience!!! Your manager Kathy made my lizard incorrectly in was giving me a hard time about fixing a shame on you for hiring trash
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