HORRIBLE Service. They expect their customers to know their business and refuse to provide even sweetener for their 1/3 full cup of coffee because the customer was unaware there was none anywhere in the restaurant and was supposed somehow know they needed to ask for it when they order.
Overpriced for their 1/3 full cup of coffee and day old donuts with help ignorant customer service people full of attitude against customers. I don't recommend anything from here.
Wheelchair accessibility: Access
Atmosphere: 1
Food: 2
Service: 1
Danielle Chamberlain
I specifically drive out of my way to go to this location. The employees are attentive despite being slammed busy which I super appreciate since my husband has a dietary restriction and doesn't use sugar in his coffee. I understand it's natural and accidents happen but I do not have that issue at CandianRoad. The overnight team is great at this location!
Atmosphere: 4
Food: 4
Service: 5
F Thomson
For the past five years, this has been my go-to spot for my morning iced coffee. I’ve been a loyal customer, visiting daily with the same order, and even tipping the staff $150 during the holidays, four times a year. Unfortunately, this location has gone downhill recently.
My order is simple: iced coffee with regular cream, sugar, and a flavor shot. However, for the past month, the older gentleman who makes the coffees has consistently made it wrong. He refuses to add cream, claiming he doesn’t drink his coffee that way and thinks it looks fine. This interaction has become a frustrating routine where I end up with the wrong coffee every time. When I ask for it to be fixed, I’m met with attitude and long waits as staff members, who seem to be doing nothing, ignore me.
The quality of the coffee has also declined—it’s undrinkable. The manager is unprofessional, often glaring at customers instead of assisting. There’s always a line of people waiting while the staff stands around chatting. There used to be one employee in the drive-thru who went out of his way to help, even when he was busy, but now he’s gone.
This rapid decline in service and quality highlights the importance of good management, and unfortunately, this location doesn’t have it anymore. After years of loyalty, I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Shirlee French
It's great to find a Dunkin that's open past 7-8 o'clock.
Atmosphere: 4
Food: 4
Service: 4
Michael
Tried the Omelet Bites, bite is the right word, they were literally two bites each. 4 bites for $5... $1.25 per bite! Plus tax!
Food: 1
Service: 5
Sophia Sandoval
Went to Dunkin for a late coffee, Jay was the worker during the night shift around 10 super friendly and had a great conversation. Definitely made my night 10x better!!!
Atmosphere: 5
Food: 5
Service: 5
Marybeth Scimemi
Your morning crew is lousy and this morning they were extra lousy. The girl who took my order kept pausing to chat with whoever and messed up my order. Which was lukewarm when I got it shoved at me without a word from the lady at the window. I wanted napkins and kept calling out to her and honking my horn. Noone came and I had to leave to get to work on time. Not cool
Justice For All
Awesome teamwork and service
Atmosphere: 5
Food: 5
Service: 5
Quality Inspector
Awesome teamwork and service
Atmosphere: 5
Food: 5
Service: 5
Aubree Fisher
i asked for veggie cream cheese n i got ketchup instead and my bagel is rubber. WORST dunkin’s ever.
We had a very strange experience here all around. We received our sandwiches but waited nearly ten minutes for a drink - while waiting, employees ignored us and socialized with each other until I asked about the drink. The woman who helped me was very kind, but it was frustrating to wait that long and be completely ignored in the meantime. The food and drink were all delicious though!
Atmosphere: 2
Food: 5
Service: 2
Patricia Devereux
Everything you expect from a Dunkin...coffee the way you order it, friendly staff
Atmosphere: 5
Food: 5
Service: 5
julian rueda123
Coffe water, my energy drink water too and my food burn. I hope make good food next time.
bbrathizza2075
Great kind staff, quick service, good food. This is my go-to dunkin as I find they do the best job.
Atmosphere: 5
Food: 5
Service: 5
Jessica Blanchette
They are super friendly there and I would say my coffee is made correctly about 90% of the time. They also are very quick, I live less then 5 minutes away and when I submit my mobile order leaving my house it’s usually already ready or they just finished making it when I walk in ?
HORRIBLE Service. They expect their customers to know their business and refuse to provide even sweetener for their 1/3 full cup of coffee because the customer was unaware there was none anywhere in the restaurant and was supposed somehow know they needed to ask for it when they order.
Overpriced for their 1/3 full cup of coffee and day old donuts with help ignorant customer service people full of attitude against customers. I don't recommend anything from here.
Wheelchair accessibility: Access
Atmosphere: 1
Food: 2
Service: 1
I specifically drive out of my way to go to this location. The employees are attentive despite being slammed busy which I super appreciate since my husband has a dietary restriction and doesn't use sugar in his coffee. I understand it's natural and accidents happen but I do not have that issue at CandianRoad. The overnight team is great at this location!
Atmosphere: 4
Food: 4
Service: 5
For the past five years, this has been my go-to spot for my morning iced coffee. I’ve been a loyal customer, visiting daily with the same order, and even tipping the staff $150 during the holidays, four times a year. Unfortunately, this location has gone downhill recently.
My order is simple: iced coffee with regular cream, sugar, and a flavor shot. However, for the past month, the older gentleman who makes the coffees has consistently made it wrong. He refuses to add cream, claiming he doesn’t drink his coffee that way and thinks it looks fine. This interaction has become a frustrating routine where I end up with the wrong coffee every time. When I ask for it to be fixed, I’m met with attitude and long waits as staff members, who seem to be doing nothing, ignore me.
The quality of the coffee has also declined—it’s undrinkable. The manager is unprofessional, often glaring at customers instead of assisting. There’s always a line of people waiting while the staff stands around chatting. There used to be one employee in the drive-thru who went out of his way to help, even when he was busy, but now he’s gone.
This rapid decline in service and quality highlights the importance of good management, and unfortunately, this location doesn’t have it anymore. After years of loyalty, I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
It's great to find a Dunkin that's open past 7-8 o'clock.
Atmosphere: 4
Food: 4
Service: 4
Tried the Omelet Bites, bite is the right word, they were literally two bites each. 4 bites for $5... $1.25 per bite! Plus tax!
Food: 1
Service: 5
Went to Dunkin for a late coffee, Jay was the worker during the night shift around 10 super friendly and had a great conversation. Definitely made my night 10x better!!!
Atmosphere: 5
Food: 5
Service: 5
Your morning crew is lousy and this morning they were extra lousy. The girl who took my order kept pausing to chat with whoever and messed up my order. Which was lukewarm when I got it shoved at me without a word from the lady at the window. I wanted napkins and kept calling out to her and honking my horn. Noone came and I had to leave to get to work on time. Not cool
Awesome teamwork and service
Atmosphere: 5
Food: 5
Service: 5
Awesome teamwork and service
Atmosphere: 5
Food: 5
Service: 5
i asked for veggie cream cheese n i got ketchup instead and my bagel is rubber. WORST dunkin’s ever.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We had a very strange experience here all around. We received our sandwiches but waited nearly ten minutes for a drink - while waiting, employees ignored us and socialized with each other until I asked about the drink. The woman who helped me was very kind, but it was frustrating to wait that long and be completely ignored in the meantime. The food and drink were all delicious though!
Atmosphere: 2
Food: 5
Service: 2
Everything you expect from a Dunkin...coffee the way you order it, friendly staff
Atmosphere: 5
Food: 5
Service: 5
Coffe water, my energy drink water too and my food burn. I hope make good food next time.
Great kind staff, quick service, good food. This is my go-to dunkin as I find they do the best job.
Atmosphere: 5
Food: 5
Service: 5
They are super friendly there and I would say my coffee is made correctly about 90% of the time. They also are very quick, I live less then 5 minutes away and when I submit my mobile order leaving my house it’s usually already ready or they just finished making it when I walk in ?
Atmosphere: 5
Food: 4
Service: 5
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