I want to start by saying that the customer service at this location is generally very good, and I always feel respected as a customer. However, the major issue here is time management and overall workflow.
There have been many occasions where I placed an order 15 minutes ahead and still arrived to find it not ready. Even worse, I’ve waited in the drive-through for well over 15 minutes with only a few cars ahead of me. Inside the store, it often feels chaotic—staff seem overwhelmed, and there’s very little organization or flow. I’ve even had to leave the drive-through line and go inside just to get my order.
I genuinely don’t like being “that” customer, especially because the employees are very kind, but at this point I think management needs to meet with the owner of the Beach Street location and learn how to improve operations. Customers shouldn’t have to wait this long at a fast-food establishment.
Atmosphere: 1
Service: 4
Sophie Cooper
I absolutely am disgusted it with this Dunkin’ Donuts anytime I go there. My coffee literally has 34 ice cubes. The coffee is never full of ice. You might as well call it down lukewarm coffee because it’s just not iced coffee. Coffee is disgusting in here every single time it taste like water down swamp water. I cannot take it anymore. I’m so angry with all the money I’ve wasted here.
Food: 1
William
Amazing service. Accidentally ordered two meals through the app. They gave us our money back in cash and we got a bigger size, so caring.
Atmosphere: 5
Food: 5
Service: 5
Brandon Alvarez
There was this one ginger worker he was so nice and hard working and seemed like a really hard worker and the food was better taken care of then the other Dunkin’ Donuts in Manchester but that ginger worker really made this place amazing
Atmosphere: 5
Food: 5
Service: 5
Jean Gagne'
Love the people 💕
Atmosphere: 5
Food: 5
Service: 5
Roxanne Mulrenin
Got med Coffee with cream and a large coffee and both taste like water with cream and when look in the coffee it looked like water down cream. Done with that Dunkin donuts shop on Second St. Manchester, NH definitely a through away a waste of money!!!
Food: 1
Stephen Priest
Friendly little Dunkin' that is working on developing a connection to the community. The clientele and associates make me think 🤔 of the "Golden Girls" visiting "🥂 Cheers". Customers were actually addressed by their name 📛 and one associate was talking to a group of ladys who were crocheting. There are outlets where you can charge your device. I would recommend a plug that will prevent your device from being hacked or prevent the download of malware. I ordered a Dunkin's refresher online and it was ready when I arrived. My second 🥈 visit, I just had a coffee ☕ with five Munchkins. It was Dunkin' but I liked both. If you like Dunkin', or Dunkin, or Dunkin Donuts, then I recommend this one.
Vegetarian options: Dunkin's food is not known for vegetarian options. You can have almond or oat milk with your coffee ☕.
Dietary restrictions: It is recommended on the app to let your server know about your dietary limitations ahead of time before you order.
Parking: This Dunkin' has a small parking 🅿️ lot and drive thru.
The owners are making the employees stop taking drive thru orders when they are at three orders in the drive thru line so that a new one doesn't look like it took forever because of how backed up and slow things are, I've been going here for 15 years and it's always been in and out. Now with all the delivery services and online ordering? I was just there for 45 minutes in line just trying to get a coffee and go home. I started counting cars, there was never more than three beyond the ordering stall, there is room for SIX and there were SEVEN in line. The car at the ordering stall always got it's order taken the second the first car at the actual drive thru has driven off with their food. This causes cars to wait 5-10 minutes at the ordering window and for each car that was ahead of them as well so that corporate can see better numbers. It's pathetic and sad considering it never used to be a problem here or anywhere else. I get that corporate wants the money from online and delivery to make up for having to actually pay a semi-decent wage to their employees now, but making customers wait 45 minutes in line because you don't want to front the cost to make it work the way it should is not acceptable. If you can't find enough people to work for you to make it work, then you can't handle taking online and delivery orders as a business and need to stop until you figure it out.
Atmosphere: 1
Food: 5
Service: 1
Brahndon Bohring
Charged me for two different orders in the drive thru, physically ran my card two times, handed me one receipt and didn’t say anything about it. Horrible place i will never be going back here.
Good dunkins location. My drinks are always made right and the employees are attentive
K M (BullyBird)
Slowest Dunkin in the area. The lines are awful in the morning & there's always employees smoking right outside the doors even when the line is down the block. Everyone reeks of cigarettes.
Food: 2
Jane Carr
Nice dunkins location on second street. Friendly employees. Clean store. We enjoyed the munchkins!
Atmosphere: 5
Food: 5
Service: 5
Jaime Tremblay
I go to the Eddy Rd store in Manchester I love the staff there i cannot say that enough THE STAFF IS AMAZING!!!!
Vegetarian options: They have some good vegetarian options
I want to start by saying that the customer service at this location is generally very good, and I always feel respected as a customer. However, the major issue here is time management and overall workflow.
There have been many occasions where I placed an order 15 minutes ahead and still arrived to find it not ready. Even worse, I’ve waited in the drive-through for well over 15 minutes with only a few cars ahead of me. Inside the store, it often feels chaotic—staff seem overwhelmed, and there’s very little organization or flow. I’ve even had to leave the drive-through line and go inside just to get my order.
I genuinely don’t like being “that” customer, especially because the employees are very kind, but at this point I think management needs to meet with the owner of the Beach Street location and learn how to improve operations. Customers shouldn’t have to wait this long at a fast-food establishment.
Atmosphere: 1
Service: 4
I absolutely am disgusted it with this Dunkin’ Donuts anytime I go there. My coffee literally has 34 ice cubes. The coffee is never full of ice. You might as well call it down lukewarm coffee because it’s just not iced coffee. Coffee is disgusting in here every single time it taste like water down swamp water. I cannot take it anymore. I’m so angry with all the money I’ve wasted here.
Food: 1
Amazing service. Accidentally ordered two meals through the app. They gave us our money back in cash and we got a bigger size, so caring.
Atmosphere: 5
Food: 5
Service: 5
There was this one ginger worker he was so nice and hard working and seemed like a really hard worker and the food was better taken care of then the other Dunkin’ Donuts in Manchester but that ginger worker really made this place amazing
Atmosphere: 5
Food: 5
Service: 5
Love the people 💕
Atmosphere: 5
Food: 5
Service: 5
Got med Coffee with cream and a large coffee and both taste like water with cream and when look in the coffee it looked like water down cream. Done with that Dunkin donuts shop on Second St. Manchester, NH definitely a through away a waste of money!!!
Food: 1
Friendly little Dunkin' that is working on developing a connection to the community. The clientele and associates make me think 🤔 of the "Golden Girls" visiting "🥂 Cheers". Customers were actually addressed by their name 📛 and one associate was talking to a group of ladys who were crocheting.
There are outlets where you can charge your device. I would recommend a plug that will prevent your device from being hacked or prevent the download of malware.
I ordered a Dunkin's refresher online and it was ready when I arrived. My second 🥈 visit, I just had a coffee ☕ with five Munchkins. It was Dunkin' but I liked both.
If you like Dunkin', or Dunkin, or Dunkin Donuts, then I recommend this one.
Vegetarian options: Dunkin's food is not known for vegetarian options. You can have almond or oat milk with your coffee ☕.
Dietary restrictions: It is recommended on the app to let your server know about your dietary limitations ahead of time before you order.
Parking: This Dunkin' has a small parking 🅿️ lot and drive thru.
Kid-friendliness: Kids are welcomed.
Wheelchair accessibility: Wheelchair ♿ accessible.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Munchkins Donut Hole Treats
Great place...stop in see 4 ourself
Atmosphere: 3
Food: 4
Service: 5
The owners are making the employees stop taking drive thru orders when they are at three orders in the drive thru line so that a new one doesn't look like it took forever because of how backed up and slow things are, I've been going here for 15 years and it's always been in and out. Now with all the delivery services and online ordering? I was just there for 45 minutes in line just trying to get a coffee and go home. I started counting cars, there was never more than three beyond the ordering stall, there is room for SIX and there were SEVEN in line. The car at the ordering stall always got it's order taken the second the first car at the actual drive thru has driven off with their food. This causes cars to wait 5-10 minutes at the ordering window and for each car that was ahead of them as well so that corporate can see better numbers. It's pathetic and sad considering it never used to be a problem here or anywhere else. I get that corporate wants the money from online and delivery to make up for having to actually pay a semi-decent wage to their employees now, but making customers wait 45 minutes in line because you don't want to front the cost to make it work the way it should is not acceptable. If you can't find enough people to work for you to make it work, then you can't handle taking online and delivery orders as a business and need to stop until you figure it out.
Atmosphere: 1
Food: 5
Service: 1
Charged me for two different orders in the drive thru, physically ran my card two times, handed me one receipt and didn’t say anything about it. Horrible place i will never be going back here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good dunkins location. My drinks are always made right and the employees are attentive
Slowest Dunkin in the area. The lines are awful in the morning & there's always employees smoking right outside the doors even when the line is down the block. Everyone reeks of cigarettes.
Food: 2
Nice dunkins location on second street. Friendly employees. Clean store. We enjoyed the munchkins!
Atmosphere: 5
Food: 5
Service: 5
I go to the Eddy Rd store in Manchester I love the staff there i cannot say that enough THE STAFF IS AMAZING!!!!
Vegetarian options: They have some good vegetarian options
Dietary restrictions: They are accommodating
Parking: Free parking lot
Kid-friendliness: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Muffins, Iced Macchiato, Croissant, Iced Latte, Coffee Roll, Wake-Up Wrap - Sausage Egg and Cheese, Coolatta, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Hazelnut Iced Coffee, Grilled Cheese, Chicken Bacon & Cheese Croissant Stuffer, Plain Stuffed Bagel Minis, Dunkin' Refreshers, Sourdough Breakfast Sandwich, Dunkin' Coconut Refreshers, Brownie Batter Donut, Donuts
Always pleasant an my coffee is never wrong!!
Atmosphere: 5
Food: 5
Service: 5
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